Any Legal Bods / Car Garages (2 Viewers)

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Nick

Nick

Administrator
Basically bought a car last year, this year it wont go through the MOT because of safety issues, the garage who sold me it had bodged it to the point of fitting resisters into seatbelts to stop them showing up in diagnostics. Effectively been driving a car with no safety for a year until I have taken it to a specialist to rip it apart to look into it. It was also sold with a full health check (all ticked etc) too. It was sold with a year's MOT so they got it through the MOT just before they sold it.

Is it a case of cough up thousands to have it fixed or is there something I can do?
 
fernandopartridge

fernandopartridge

Well-Known Member
You bought a car last year, you didn't 'basically' buy one.

Trading Standards or the DVSA is probably who you need to report it to. I don't know if you'll necessarily be entitled to anything, caveat emptor and all that. That said, you could argue breach of contract against the garage so they remedy the problem. It used to be under the Sale of Goods Act but is now the Consumer Rights Act: Consumer Rights Act 2015 - Which? Consumer Rights
 
Astute

Astute

Well-Known Member
Not an easy one Nick.

A whole year has gone by. Could you prove that it was like it a year ago? It would be your word against theirs. You do have the safety of buying from a dealer. But the earlier anything is noticed the better.
 
duffer

duffer

Well-Known Member
Selling a car that isn't roadworthy is illegal. Misrepresenting the state of the vehicle also gives you some recourse. The key is, can you prove that either they did it, or that they should have known about it?

If so, you might have a case.

Did you pay for any part of it, even the deposit, on a credit card? If so, you can also raise a claim against the card company for the full amount.

How much did you pay for the car, can I ask?
 
Nick

Nick

Administrator
NorthernWisdom said:
At the risk of a daft question, I assume you bought it without a warranty?
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Pretty much but it would be outside that now :(

Have spoken to trading standards who said to follow the process of giving them a chance to resolve the issue, phoned the garage they said they will get the "manager" to phone tomorrow but as it's outside of 6 months they don't have to do anything and as it passed the MOT before they sold it they deemed it as fine.
 
Nick

Nick

Administrator
NorthernWisdom said:
I guess this is your issue, as I'm assuming you haven't noticed anything wrong yourself the past year, too.

Another daft question but... is the garage you took it to now trying to scam you for work to repair non existent problems?
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Looking back, I trust the place it is now much more than where I got it. Not the sort to make things up and the guy is a decent, honest bloke. Maybe too honest when he phones saying how it is, not even breaking it gently!
 
NorthernWisdom

NorthernWisdom

Well-Known Member
Nick said:
Looking back, I trust the place it is now much more than where I got it. Not the sort to make things up and the guy is a decent, honest bloke. Maybe too honest when he phones saying how it is, not even breaking it gently!
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Fair enough!

Any online reviews for the respective garages? I assume you're not prepared to name (and shame) just yet ;)
 
Astute

Astute

Well-Known Member
Had a close one a couple of months ago. Wanted a certain car in a certain colour. Saw one that was just what I wanted but was 250 miles away. Found a review off someone who had gone to see the same car. Clutch bearings noisy and turbo needed changing. He also had travelled a long way and said they couldn't believe it when he just left. Saved me a wasted journey.
 
Marty

Marty

Well-Known Member
Similar thing happened to a lad at work, just went back and got his money.
 
Nick

Nick

Administrator
Marty said:
Similar thing happened to a lad at work, just went back and got his money.
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They just gave him his money back?

Not sure it will be that simple, when I phoned they were straight on the defensive.

"If it goes to court", at that point I hadn't mentioned anything about court just what they can do to resolve it.
 
Marty

Marty

Well-Known Member
Nick said:
They just gave him his money back?

Not sure it will be that simple, when I phoned they were straight on the defensive.

"If it goes to court", at that point I hadn't mentioned anything about court just what they can do to resolve it.
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They clocked it, so there was the evidence of what had happened, and yeah he popped down there with a few mates and got his money back.
 
R

rybccfc

Well-Known Member
How did u pay for the car? as I had a very simaler experience I just received all my money back that I payed for it. Wasn't a garage near hearsall common by any chance was it?
 
richnrg

richnrg

Well-Known Member
rybccfc said:
How did u pay for the car? as I had a very simaler experience I just received all my money back that I payed for it. Wasn't a garage near hearsall common by any chance was it?
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you mean that garage that sells dodgems every easter? I thought they looked dodgy.
The bastards charged me 2 tokens for a test drive, too.
 
R

rybccfc

Well-Known Member
Yeh talk to trading standards but it might be that it is to late to do anything about if the problem you had wasn't looked into straight away but there is a scheme called chargeback simaler to section 75 for credit cards. I had my money fully refunded cos as soon as I got out of the garage my car was showing faults and I had called out rac straight away so I had record of the faults from the beginning. Well worth looking into though.
 
W

wingy

Well-Known Member
Have just had a bit of a look, they do something called chargeback which is interesting as they get the money directly from the others bank account.
There is a limit of 120 days but certain types of transaction it can be extended.
Firstly you need to exbaust it with the garage.
Also found another fact to do with CC's which deals with same /similar issues which might benifit some of you in the future.
They operate a scheme called section 75 where you obviously get all your dosh back, Crucially they still get your total outlay back should you have just payed a small deposit (even 1P) and the rest cash, possibly like a DC transaction.
Worth knowing that one I think.
 
Nick

Nick

Administrator
It might be worth chucking everything on credit cards where he might come back like this for safety and then just paying it off.

Was one of those, didn't think at the time :(
 
NorthernWisdom

NorthernWisdom

Well-Known Member
wingy said:
Also found another fact to do with CC's which deals with same /similar issues which might benifit some of you in the future.
They operate a scheme called section 75 where you obviously get all your dosh back, Crucially they still get your total outlay back should you have just payed a small deposit (even 1P) and the rest cash, possibly like a DC transaction.
Worth knowing that one I think.
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Yeah, I got a credit card just recently, for this very reason. Pay things off instantly, but big purchases like my holiday can go on it and protect me.
 
Gazolba

Gazolba

Well-Known Member
Look at the fine print in the sales contract. I bet it says 'as is' somewhere in there.
 
Houchens Head

Houchens Head

Fairly well known member from Malvern
His name wasn't Arfur Daley, was it?
 
BackRoomRummermill

BackRoomRummermill

Well-Known Member
Also Seatbelts or airbags are normally outside OB11 diagnostics as they can’t be reset . It is hard wire warning

Have you had issues with the warning seat belt randomly on the dash ?

Just trying to help but anything to do with seatbelts , wiring around seats that are adjustable is prone to interpretation
 
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