It’s just dropping service completely for an hour or two at a time. Seems to happen about 3 times a week. So frustrating when I’m trying to work.Is it just running slow or something?
I’m on fibre mate.Are you all using their fibre or their basic broadband? I had absolutely no problem with virgins fibre network(cable) before moving home, I'm now with zen Internet FTTP which is very nice too
I've been wondering if it might be that the work from home has added more usage onto their home broadband? As one of the largest providers they'd have more users.
I'm not a techie so have no idea if that's how it even works.
I had virgin and we switched as the whole package was getting too expensive and they kept banging on a few quid each year. We moved to talk talk and whilst it’s a little slower for full downloading etc it’s been constant. I work from home and never get a signal problem and runs online games etc fine. Pay less than half what i used too
Exactly what happened to me, 3 offers then about a week before activation they offered the same deal. I went nuts at the guy as I woudnt have moved but just couldn’t justify the ongoing costs. Not been disappointed howeverJust for anyone else, the process with Virgin to get a discount is:
Call and say you’re leaving.
Say it’s about price.
Keep saying no to their offers.
You’ll get a call, refuse that offer
You’ll eventually get another call from another department who can offer proper deals.
Got mine down from £52/mo to £20/no like this. Three weeks after I cancelled. I’d already signed up with someone else and had to use my cancellation period.
I went the other way. Switched from sky to virgin in April. The guy who installed it left me with the tv system that was down and told me to try installing later. 24 hours later I finally got tv on.
Internet was the. In and out for 3 days, and then on top of that they couldn’t install a multi room box.
in the end I used the get out period to cancel the contract and crawled back to sky - I find that the sky Wifi is better than the virgin box.
never again
Hoping this comes to Finham, would be signing up straight away. Already with BT so hopefully could get an upgrade while still in contract.BT FTTP, I had it in Eastern Green and just got it now I've moved to Earlsdon. The are rolling it out across Coventry. Bot a bad word to say about it. Takes the engineer about 2 hours to install the new fibre line from the telephone pole and drill a hole where you choose in your house. No line rental as it doesn't use the telephone line.
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Hoping this comes to Finham, would be signing up straight away. Already with BT so hopefully could get an upgrade while still in contract.
Same, we've had cable internet since the Coventry Cable days! NTL and now Virgin without much fuss tbf.I've been with vm for years, only just upgraded to gigabit, or so I'm Paying as I'm still getting same speeds I was prior, waiting for there slow ass engineers to book a spot to fix it.
It turned out my pc network card was not capable of 1000mbps even though it was rated so upgraded network card and hitting 1000mbps apart from midday.Same, we've had cable internet since the Coventry Cable days! NTL and now Virgin without much fuss tbf.
However, you're not the first person I've come across that has mentioned re. speed of the GIGABIT (also 500 meg) being some way short of advertised speed. We're on 200 meg and it's been good but contract is coming to an end v soon, so we're gonna 'cancel' and wait for the offers from the Retention team to come in before renewing (as we have done the last 4 years).
Hope you get it sorted, let us know how you get on.
Same, we've had cable internet since the Coventry Cable days! NTL and now Virgin without much fuss tbf.
However, you're not the first person I've come across that has mentioned re. speed of the GIGABIT (also 500 meg) being some way short of advertised speed. We're on 200 meg and it's been good but contract is coming to an end v soon, so we're gonna 'cancel' and wait for the offers from the Retention team to come in before renewing (as we have done the last 4 years).
Hope you get it sorted, let us know how you get on.
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