Got this from the club”
I think there has been a cross over in email and our phone conversation.
Just to confirm, you should have been sent out a new season ticket, which they do each year. I requested a reprint of your season ticket on 25thAugust and emailed you a ticket for the West Brom game on Saturday.
You should receive your new season ticket by the Middlesbrough game.
If you renew next year, you will keep the same season ticket.
If your friend also needs a reprint of his season card because he hasn’t received it, he will need to contact us directly so that we can sort this for him.