Nuskyblue
Well-Known Member
If Greggs was still here we wouldn't have this issue. The man knew all about printed tickets, it was his niche.
If Greggs was still here we wouldn't have this issue. The man knew all about printed tickets, it was his niche.People that dumb should be escorted home tbf.
If you fold them along the lines printed on the ticket they don't fit in the scanner!It would help if those with paper tickets actually folded them where the lines are to put it in the ticket machine. There were 4 in front of us trying to feed the scanner with A4 paper.
what do they sell? Have never ventured there. Might have to give it a try. Usually go to anecdote or Dhillons. Beer in the ground is shite, had to resort to a HT Stella last night as the anecdote was closed again
You don’t have to go in where your seat is even though your season tickets gives you 3-4 turnstiles to use. If you go in the North side you can get in virtually straight away then walk through the concourse.
Stella, bud I think.
Usually they have a bit of life
Us old gits trying to smuggle a flask of hot tea in.What are they actually looking for with the searches?
Tbf the range inside the ground is very, very good compared to other grounds.
Mahou, Stella, Camden Hells, Budweiser and the Dhillon's stuff. Beats Sunderland with just Carling bottles, Norwich with Carlsberg and Birmingham with a £6.10 Amstel.
It's just inside the pints have no life in them and the ones outside are poured to order (not sat about)
Thank-you for you e-mail.
I did walk around the stadium yesterday pre-game and was made aware of the queues. There was a malfunction with the East stand turnstiles which did lead to delays entering the stadium for some fans. The arena did move to a manual entry system once aware but clearly this will slow the entry process down, the focus here was to get everybody in the stadium in a safe manner. I did hear the stewarding team asking people to use alternative turnstiles, but supporters were reluctant to move from their position which in the heat of the moment you can understand.
We will be looking at communications ahead of the next FA cup game, as like you have highlighted below with the increased amount of paper / print at home tickets, it does slow entry down into the stadium if not used correctly.
I have been reviewing the last couple of games both inside the bowl and outside to understand the points which have been raised and will be working closely with the arena to see what improvements can be made to the supporter experience.
Please do reach out if you have any other concerns or questions.
Thanks
John
John Taylor
Reply from the coo
I like sitting on my big fat arse with a pint in my hand. Can't do that in the concourse.This is the thing: people spending in the casino/Dhillons/wherever could be spending that money in the stadium instead. Granted, there’s the disconnect between club and stadium but from a pure business perspective it’s in the stadium’s interests to get people in as soon as possible and keep them there for as long as possible. Spurs’ new stadium was designed round this concept.
No, would discourage people from entering earlier.Can you also suggest that they put some sort of covered areas outside by the bars for when the weather is crap?
Bud is pisswater.Stella, bud I think.
Usually they have a bit of life
Probably because they could sit on their big fat Waspy arses with a pint in their hand before and during the match, so they turned up in plenty of time.They have always struggled at Ricoh/CBS with large gates yet dare I say in their early days shitty Wasps with their free ticket joke had almost full houses for Munster & Leinster also Leicester Tigers coped well.
Very well done.Can't help but feel like the fans are the ones at fault for not arriving early enough and causing all of these queues.
Why aren't the fans taking advantage of the opportunities provided to help them arrive and get in earlier such as:
- The extra perimeter fencing around the ground encouraging longer routes to be taken when attempting to walk to a turnstile
- The incredible train service to Coventry Arena station which is surely the best service in the West Midlands to get fans straight to a ground on matchdays
- The double decker shuttle buses that efficiently take fans from the City Centre, Train Station and Pool Meadow directly to the ground without any other stops
- The large car parking exclusion zone maximising the distance some fans will walk to get to the turnstiles
- The extensive temporary road closures put in place before kick off to help fans to cross the A444 without bottlenecks and delays
- the opportunity to add matchday tickets to a plastic membership card for non-Season Ticket Holders for faster entry.
- the folding lines on printed tickets being in the wrong place so the printed tickets won't fit in the scanner when folded as instructed
- the lack of line markings / fencing outside turnstiles to help lead to orderly queues that doesn't just lead into the barriers placed without gaps on the way into the North Stand. This then leads into queues that block off or limit the ability of fans to move from left to right when the loudspeaker helpfully explains that the reason for the problems is fans using the wrong turnstiles when they follow the printed instructions and go to the turnstiles on their ticket
- the additional stewarding placed standing around the away fans area rather than being used to complete searches in pairs away from the turnstiles or assisting with scanning problems either at the turnstile or with handheld scanners.
The way a lot of our fans act they must think they are owed the right of admission for paying to get in and I think it's high time they apologised to the club and arena staff for the way in which attendances have increased and are continuing to increase which makes life so much more difficult for everyone.
I know it was 7 years ago but have any other clubs had to delay a kick off due to the inability of 11,672 fans to be able to enter a 32k-ish stadium for a FA Trophy Semi Final game?
Speaking of delayed kick offs - does the lack of delays to kick offs mean that the CBS Arena is the first venue in England to implement 'safe standing areas' during football matches that are located outside of the stadium bowl on the way into the turnstiles?
Or someone else will?Very well done.
Regular supporters know all about these fantastic initiatives and should plan their arrival time accordingly.
I’ve long wondered why there’s not a park and ride from the memorial TBH.
About to introduce charges?I’ve long wondered why there’s not a park and ride from the memorial TBH.
Are you head of the club's PR team?Can't help but feel like the fans are the ones at fault for not arriving early enough and causing all of these queues.
Why aren't the fans taking advantage of the opportunities provided to help them arrive and get in earlier such as:
- The extra perimeter fencing around the ground encouraging longer routes to be taken when attempting to walk to a turnstile
- The incredible train service to Coventry Arena station which is surely the best service in the West Midlands to get fans straight to a ground on matchdays
- The double decker shuttle buses that efficiently take fans from the City Centre, Train Station and Pool Meadow directly to the ground without any other stops
- The large car parking exclusion zone maximising the distance some fans will walk to get to the turnstiles
- The extensive temporary road closures put in place before kick off to help fans to cross the A444 without bottlenecks and delays
- the opportunity to add matchday tickets to a plastic membership card for non-Season Ticket Holders for faster entry.
- the folding lines on printed tickets being in the wrong place so the printed tickets won't fit in the scanner when folded as instructed
- the lack of line markings / fencing outside turnstiles to help lead to orderly queues that doesn't just lead into the barriers placed without gaps on the way into the North Stand. This then leads into queues that block off or limit the ability of fans to move from left to right when the loudspeaker helpfully explains that the reason for the problems is fans using the wrong turnstiles when they follow the printed instructions and go to the turnstiles on their ticket
- the additional stewarding placed standing around the away fans area rather than being used to complete searches in pairs away from the turnstiles or assisting with scanning problems either at the turnstile or with handheld scanners.
The way a lot of our fans act they must think they are owed the right of admission for paying to get in and I think it's high time they apologised to the club and arena staff for the way in which attendances have increased and are continuing to increase which makes life so much more difficult for everyone.
I know it was 7 years ago but have any other clubs had to delay a kick off due to the inability of 11,672 fans to be able to enter a 32k-ish stadium for a FA Trophy Semi Final game?
Speaking of delayed kick offs - does the lack of delays to kick offs mean that the CBS Arena is the first venue in England to implement 'safe standing areas' during football matches that are located outside of the stadium bowl on the way into the turnstiles?
Guess it's a consequence overall of cutting tax?About to introduce charges?
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