Windows 8.1 Blackscreen of death on start up. (1 Viewer)

[stupot07]

Help needed!!!

The missus laptop has got the Blackscreen of death after startup, all you can see is the mouse. I've tried to reboot, it's says something about rpreparing automatic repair then just goes in to be Blackscreen.

I have tried to press F8 and Shift+F8 to get into safe mode to no avail.

Any ideas?

It's an Asus x550

Thank you!

 

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[Otis]

Had the Blue screen of Death, but never the black one.


This any good?


[video=youtube;1HpzdfyCdgI]https://www.youtube.com/watch?v=1HpzdfyCdgI[/video]

 

[Otis]

Or this?


[video=youtube;chaoqoebcTo]https://www.youtube.com/watch?v=chaoqoebcTo[/video]

 

[stupot07]

Yeah, I tried those. The safe mode menu doesn't even come up. The laptops still on under warrantee so I don't really want to start taking the RAM out. It's v frustrating....

 

[Houchens Head]

If it's still under warranty Stu, take it back. (Problem is, all your hidden porn will be found! )

 

[Nick]

http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

 

[stupot07]

Thanks guys. It's still not working so will have to take it back. Just really annoyed that I've put a load of photo's on the other say that I don't think have been back up to the cloud.

 

[Danceswithhorses]

Thanks guys. It's still not working so will have to take it back. Just really annoyed that I've put a load of photo's on the other say that I don't think have been back up to the cloud.

Can you take the hard drive out and copy them to another hd or usb pen ?