CJ_covblaze
Well-Known Member
I think they'll still be on the old ticket portal.
Ticket office staff losing jobs (11 Viewers)
- Thread starter The Lurker
- Start date
I think they'll still be on the old ticket portal.
dongonzalos
Well-Known Member
Bloody hell what a shame !!!
There is one lady who is still there Who I remember serving us in the city centre in my teens
Wheelfass
Well-Known Member
↑
Copied from a previous post.
Because I couldn't find any answers to my questions on-line, one of them being seat availability, I went to the Butts on Thursday. A queue of just 6 in front of me gave me a wait of 50 minutes, this was due to only "one" member of staff being at the desk, and she is about to be made redundant after 23 years of service!!
What a tragic state of affairs and I fear that worse is to come.
Copied from a previous post.
Because I couldn't find any answers to my questions on-line, one of them being seat availability, I went to the Butts on Thursday. A queue of just 6 in front of me gave me a wait of 50 minutes, this was due to only "one" member of staff being at the desk, and she is about to be made redundant after 23 years of service!!
What a tragic state of affairs and I fear that worse is to come.
Nick
Administrator
It is bad people losing their job and I hope she gets a nice pay off.
Although it does sound like she likes to tell everybody about the 23 years of service and being made redundant
Wheelfass
Well-Known Member
And what would you expect her to say instead then?It is bad people losing their job and I hope she gets a nice pay off.
Although it does sound like she likes to tell everybody about the 23 years of service and being made redundant
Nick
Administrator
No disrespect to her as I don't know her and I don't like to hear about anybody losing a job but to tell a lot of customers it is a bit strange.
I hope she is looked after though.
Once you take away local knowledge the service will get worse. CA seems to think that everyone in Coventry will buy on line & print @ home.
Why is it strange? She should keep quiet about it?
Nick
Administrator
You wouldn't tell loads of customers about it
Why? There people she's had contact with potentially for many years and won't in the future.
Fedupskybluesfan
New Member
I've been buying tickets for years and have got to know her over the years. She told me that she was offered voluntary redundancy due to ticket master selling tickets and that the role she does no longer being there. She was offered the job of ticket sales but declined. She has only mentioned it to people she knows well from over the years.
Bit harsh with some of the comments on here.
Bit harsh with some of the comments on here.
Nick
Administrator
No I agree.
I wasn't saying it was good she was losing her job, far from it.
It is just the amount of people on here who have been told about it.
And why is that an issue? Why shouldn't she be able to tell people her situation?
Nick
Administrator
Of course she can, it just doesn't come across very well I don't think. That's all.
Just an opinion, right or wrong.
It doesn't come across well, but that's because SISU are trying to demonstrate they're all about the community and then kicking people out of their jobs after 23 years.
Nick
Administrator
It's just been said the job was now redundant, and she was offered the alternative one but she rejected it?
What should be done, let people have their jobs forever, needed or not?
So she should take up a job she doesn't want. Excellent idea!
No, it just shouldn't be suggested she shouldn't talk about it.
Fedupskybluesfan
New Member
If you go back to SCG minutes you will see that CA said there will be no staff selling tickets. That is why the job was made redundant. Voluntary or not the job was never going to be there.
She knows a lot of the fans personally and felt it only fair to let them know that she was leaving.
If you had worked somewhere for 23 years and have the knowledge she has and was told that there was no need for a ticket office but had been working none stop for 2 weeks without breaks due to the demand for season tickets (good thing I might add) then you may feel a little pissed off.
You also need to remember her role was not ticket sales but ticket office manager. Would you go from manager to just sales ??
She knows a lot of the fans personally and felt it only fair to let them know that she was leaving.
If you had worked somewhere for 23 years and have the knowledge she has and was told that there was no need for a ticket office but had been working none stop for 2 weeks without breaks due to the demand for season tickets (good thing I might add) then you may feel a little pissed off.
You also need to remember her role was not ticket sales but ticket office manager. Would you go from manager to just sales ??
Nick
Administrator
Well they aren't suddenly about community because they are making somebody redundant, they have offered an alternative. Of course she doesn't have to take it.
I have never said she couldn't or shouldn't talk about it, just that it might not look very professional. That is all, whether she is pissed off or not.
So when a contact ends it should just be accepted and not talked about because it's not very professional?
Nick
Administrator
How does it depend on how it looks? You've said, in your opinion, she should realise things don't last for ever and shouldn't talk about it. So, when a contact ends it should just be accepted and not talked about because it's not very professional?
Nick
Administrator
No, I am saying it doesn't look the best when she is telling people coming in to buy tickets about her 23 year service and being made redundant because of Ticketmaster taking her job etc.
You were the one saying that it goes against CCFC being community based because they are making her redundant.
Doesn't look the best for who? .
fernandopartridge
Well-Known Member
I have never been a fan of that lady but it is a shame she's losing her job. I also think, based on the comments on here and elsewhere, that CCFC are missing a trick about what their supporters habits are. There could be a year of dual running with a premium price for buying (in the traditional way) outside of Ticket Master, to try and change fan behaviour but also to cover the costs of running both operations.
Nick
Administrator
so they pay more to go into the shop? People would go mad
SkyBlueSid
Well-Known Member
I would think it's a far more serious issue that all those staff that were employed when we had a proper ticket office have lost their jobs, particularly following the Northampton fiasco. It used to be properly staffed and, back in the day, efficiently run. They clearly couldn't continue to operate in the shambolic way they have been, but I'm certainly not convinced that Ticketmaster are the answer.
Nick
Administrator
the main issue was the system causing issues rather than the staff.
covcity4life
Well-Known Member
this is the council serving the city. making people redundant
SkyBlueSid
Well-Known Member
At least there was a system. I never had problems with season tickets, cup tickets or whatever before the move. Getting rid of the staff was always going to be a disaster and I'm sure many people who may have gone to games simply didn't bother over the last two years because of the ticket office fiasco.
Nick
Administrator
Yes but the ticket issues were caused by the system, the long queues and waits were down to a bad system that took too long. A good system was always going to replace the need for so many staff.
fernandopartridge
Well-Known Member
fernandopartridge
Well-Known Member
Yes, go mad and then realise it can be cheaper and more convenient to use Ticket Master.
SkyBlueSid
Well-Known Member
It appears that it will be neither cheaper nor more convenient for us. We had match packages last season but nothing has been announced yet. I would expect to be able to print off match tickets from a package next season and I would not be expecting to pay a booking fee to do so. It looks at the moment like we won't be bothering next season. We shall see.....