If some of things being suggested are true, like opening the gates and not checking bags, then that's seriously dangerous and needs enquiries made .
But a lot of the complaints on queues etc aren't new - they've been the same since it opened and even occurred with big crowds at HR at times, esp for toilets and getting food/drink.
We've had people contacting the CWR phone in from queues outside the ground on major matchdays saying what a shambles it is. Chelsea for example. Even the Crewe game. Loads of people at the footy leave their seat 5 mins before half time to go to the loo and get something to eat drink because they know the queues will be dreadful. If you regularly go to games with a women you'll expect them to be gone for half an hour just to go to the toilet because of queues. Remember that stupid fucking payment card where you had to put money on it at one place and then queue up elsewhere to get served because you couldn't use cash? Then people were finding they'd been charged wrongly on those cards because it was busy they'd just put the card it without checking how much was being charged to it.
I tend to arrive quite early at games and one game a few years ago we were there as the turnstiles opened, went in, I went to the toilet and then decided to get a burger, walked up to the kiosk and was informed they were out of burgers - they'd only opened the turnstiles five minutes before! How unlucky I'd chosen the kiosk Mick Quinn had just visited for a light snack... Now I don't even bother trying to get anything and eat beforehand or after.
At the Oasis gig again we turned up as early as possible - at least 90 mins before the start time - we still only managed to get in just before the start. Completely missed The Enemy supporting. It might have been that gig where there were hundreds of brollies just strewn about the floor because people weren't allowed to take them in and had been told to just chuck them away at the side of the turnstile/bag check area/
Very rarely do I go in a car to a match but if we do I then after I go over to the Arena and get something to eat - no point going to the car because you'll just end up sitting there for ages.
Given that this was an event that was going to be attended predominantly by people unfamiliar with the stadium and largely female, at a place nigh on impossible to access by public transport and next to a main road used by commuters on a workday it's not surprising it was a shambles.
With it being a workday the thing of 'get there early' is loads can't due to leaving work so it was always going to be lots of people turning up at once with little time to spare.
At the football there are people who who turn up and complain it took them ages to get in if we get bigger crowds than normal when they time it to get to the stadium about 10 mins before kick off. They could get there earlier - they choose not to. And a lot of the time people just go to the nearest set of turnstiles (like those nearest the away end after you've walked under the railway) and it's hugely busy, but if the walk along to the next set or the ones after that and you can walk straight in - no queues. Did it at the Crewe game. Ridiculous queues for those turnstiles, I walked past them to the set two up from there and got straight in.