stevefloyd
Well-Known Member
It just pissed me off that every other club had an ifollow stream except us
ifollow 2019/20 (13 Viewers)
- Thread starter covcity4life
- Start date
I received an email from iFollow this morning. I have a season pass. It doesn't look promising for any compensation as he completely ignored my question.
---------------------------------------------------------
Thank you for contacting iFollow support.
Please accept our sincerest apologies for the problems you had with the live streaming during the last game.
We are now aware of the issue and it has been investigated. Please note that preventative measures and fixes have been implemented to stop this from happening again.
If you do have any issues like this in the future please contact us via the live chat option on the clubs website and we will endeavour to resolve this as soon as possible.
Kind regards,
Tolu - iFollow Support
On Sat, Aug 3, 2019 at 2:21 PM, ** <**@hotmail.co.uk> wrote via Mail:
Hello,
I have no video for the game today.
How will I be compensated as I have a season pass?
Kind regards,
**
---------------------------------------------------------
Thank you for contacting iFollow support.
Please accept our sincerest apologies for the problems you had with the live streaming during the last game.
We are now aware of the issue and it has been investigated. Please note that preventative measures and fixes have been implemented to stop this from happening again.
If you do have any issues like this in the future please contact us via the live chat option on the clubs website and we will endeavour to resolve this as soon as possible.
Kind regards,
Tolu - iFollow Support
On Sat, Aug 3, 2019 at 2:21 PM, ** <**@hotmail.co.uk> wrote via Mail:
Hello,
I have no video for the game today.
How will I be compensated as I have a season pass?
Kind regards,
**
tskezz
Well-Known Member
Absolutely nothing from them in that email haha
Corrado
Well-Known Member
I’ve had this reply...
Thank you for your patience whilst we reviewed your request for a refund.
Please allow 3-5 days for the funds to be returned.
Once again we would like to apologize for the inconvenience this caused and thank you for your patience and understanding.
Kind regards
Evermick
Thank you for your patience whilst we reviewed your request for a refund.
Please allow 3-5 days for the funds to be returned.
Once again we would like to apologize for the inconvenience this caused and thank you for your patience and understanding.
Kind regards
Evermick
covcity4life
Well-Known Member
so we have to request a refund? they wont just sort it for season passes?
superskyblue
Well-Known Member
By using a VPN which makes it look like your IP address is abroad. So therefore the option to watch online becomes available. Look at Windscribe as a decent option that is reliable and free.
higgs
Well-Known Member
skyblueelephant76
Well-Known Member
Club have said it was a technical issue with the EFL and not St Andrews
NEWS: Coventry City thanks fans following first game at St Andrew's
chiefdave
Well-Known Member
Exactly, the EFL don't have the setup in place to broadcast ifollow from St Andrews as Birmingham don't use it.
Sick Boy
Super Moderator
Birmingham don’t use ifollow do they?
superskyblue
Well-Known Member
Ha that is utterly shambolic!
larry_david
Well-Known Member
Still no full match on their either despite the live chat bot saying there would be
Sick Boy
Super Moderator
The live chat people are beyond a joke and aren’t interested, probably the worst customer service I’ve ever experienced.
shmmeee
Well-Known Member
So what happens when another team plays them? Do subscribers just not get that game? Where do the Sky highlights come from?
CanadianCCFC
Well-Known Member
Away fans would still get the game. Charlton and Sunderland don’t use iFollow but our away games against them last season were on iFollow.
larry_david
Well-Known Member
I've given up on the full match package being shown from last week
andrew.roberts
Well-Known Member
I just got notice of a £ 2.83 refund as compensation for last Saturday's game and an apology
Sent from my Moto G (5) Plus using Tapatalk
Sent from my Moto G (5) Plus using Tapatalk
CanadianCCFC
Well-Known Member
Did you have to ask for it?
richnrg
Well-Known Member
for his Moto G (5) Plus?
andrew.roberts
Well-Known Member
Yes, I sent them a second email requesting a refund. The first one was just a complaint telling them that I expected a refund to which they replied how sorry they were but with no mention of compensation. Hope that helps
Sent from my Moto G (5) Plus using Tapatalk
shmmeee
Well-Known Member
Would suggest that every stadium has the capacity then. Unless they bus the cameraman in each time, in which case we can do that.
Don’t see any way we won’t get it for the rest of the season. Unless Joys let off an EMP to make us go.
Yes and me got all ready to watch it last week in Spain fuck all still here so fingers crossed for tomorrow.
robbiekeane
Well-Known Member
Bit of an odd question - I have to leave for an hour shortly after the first half starts. Can I start the stream, pause it, and pick up where I left off?
Doubt it but wondered if anyone had tried it
Doubt it but wondered if anyone had tried it
Sick Boy
Super Moderator
They’ve refunded me but I’ve been on at them quite a lot so I think they just wanted to keep me quiet - I hadn’t even asked for one
Liquid Gold
Well-Known Member
I don’t see why not. You can pause the stream just don’t know if it will kick you out if you left it for an hour.
You don't need to use a VPN in England for away games.
AFCCOVENTRY
Well-Known Member
But it’s a Saturday 3pm game so it’s blocked in the UK?
shmmeee
Well-Known Member
Yes you do. Otherwise everyone would just use the away teams iFollow.