If it is a faculty/department issue, easier to go above to try to get things looked at, if it is coming from the top, often, sadly, the best thing is to "get out" - which, I'm sure, as you know, at present is difficult!
Really sad, and I feel for both you, reading on here how you are having to work, and your wife, who sounds like she is in a horrific situation.
Watching City, and looking forward to games has been a real help to me, but games like tonight certainly don't help.
Is it worth her contacting her union to see if they can offer advice? (edit - just seen above)