Expect another delay (7 Viewers)

[Covcraig@bury]

Yours a shocker too?

No been delivered yet but I have heard about the curly badge issue . It’s a shambles

 

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[shepardo01]

So more generic bollocks.
I ordered 14th still says pending Mondays a bank holiday so ambitious saying 30th

It's pretty much the statement the club put out before they started to send them out. It is a generic statement from a few days back and is not up to date - eg from yesterday when I sent the message...

 

[OldBedrocker]

Have there been any new “despatched” emails since the original ones sent yesterday morning?

 

[clint van damme]

Fucking consumers moaning about poor service, if you'd been born Victorian times you'd have been up a chimney or something so just be grateful

 

[MalcSB]

They said delivery this week, not dispatch. Utter shambles.

 

[oakey]

Have there been any new “despatched” emails since the original ones sent yesterday morning?

I got a despatched email at 00.30 (just after midnight).
Ordered 27th July. Tracking by Evri still at the, "We're expecting it" phase.
Home shirt (child xl) + shorts (s)

 

[Gynnsthetonic]

Shit kit anyway, should of been released before the summer holidays too, 4 kits not bought this year, I'll wait for next year's now

 

[Woolly68]

Mine is being delivered today between 17-00 and 19-00, apparently. Had emails throughout today.

 

[Saddlebrains]

@David O'Day theres your proof Mathew

 

[MalcSB]

View attachment 31613


@David O'Day theres your proof Mathew

On what planet can anyone be unable to fulfil a pre-order? This really is an utter shambles.

 

[Saddlebrains]

On what planet can anyone be unable to fulfil a pre-order? This really is an utter shambles.

Now now. Anti King to call it out according to some people on here......


Its a farce. We're a championship club ffs

 

[OldBedrocker]

I got a despatched email at 00.30 (just after midnight).
Ordered 27th July. Tracking by Evri still at the, "We're expecting it" phase.
Home shirt (child xl) + shorts (s)

I had that with EVRI a couple of times , even still saying that 2 days after they had been delivered

 

[Ashdown]

My wife’s had her shirt delivered, looks good , all set for the match tomorrow now.

 

[Woolly68]

Got it. Badge was a bit curly so I turned the shirt inside out, put the iron on the lowest setting (1), and ironed. Problem gone. Shirt looks great.

 

[hill83]

There you go. Just whack an iron on your £60 bin bag shirt and stop crying

 

[Theonlywayisskyblue]

Buzzing, ordered 1 - but 3 arrived this morning. Happy days! Cheers Doug

Buy one get two free for the owls - it’s a hoot

 

[clint van damme]

There you go. Just whack an iron on your £60 bin bag shirt and stop crying

What could possibly go wrong?

 

[hill83]

Don’t wash it according to the label either or it might catch on fire.

 

[Ccfcisparks]

There you go. Just whack an iron on your £60 bin bag shirt and stop crying

next you'll be telling me I have to WASH my bin bag in a washing machine?!

 

[MalcSB]

Got it. Badge was a bit curly so I turned the shirt inside out, put the iron on the lowest setting (1), and ironed. Problem gone. Shirt looks great.
View attachment 31616

When did you order it?

 

[Woolly68]

When did you order it?

14th July

 

[MalcSB]

14th July

Thanks, same as me. No sign of my shirt being on the way, what A load of bollocks.

 

[Ashdown]

There you go. Just whack an iron on your £60 bin bag shirt and stop crying

But it’s all for the cause

 

[shmmeee]

Now now. Anti King to call it out according to some people on here......


It’s a farce. We're a championship club ffs

It’s an absolute joke. But also Kings first pre season. He gets one. But I’d expect next summer to be seamless for tickets and shirts or he’s got some real questions to answer TBH.

 

[oakey]

My shirt has arrived

 

[Earlsdon-Loyal-Blue]

Ordered my kids kit within half hour of it going on pre sale. Had no email of dispatch yet.
My mate who put a pre order in a few days later has had his delivered......

I don’t work in supply chain, but unless you and your mate ordered the exact same shirt size and same delivery methods, you’re not comparing apples and apples. They will have more stocks of Medium & Large than XS or XXXXL for example.

Worth checking you both ordered the same size/delivery method as that’s the first thing the club will come back with?

 

[procdoc]

My job is as a customer service manager and I can tell you that this is shockingly bad. The entirety of CCFC customer service operations needs a complete overhaul

View attachment 31613


@David O'Day theres your proof Mathew

 

[samccov1987]

What annoys me is the silence from the club. Something has obviously gone wrong as people who ordered on day one ain’t got their shirts. It’s already been delayed a week and still they’ve bodged it.

Just fess up rather than tweeting read the article.

At the end of the day they have taken peoples money and not delivered the goods.

 

[shepardo01]

There is somebody in Canada who had theirs, somebody who ordered this week has theirs, it looks like many many first day orders have been missed #chronologically.......

 

[lord_garrincha]

There is somebody in Canada who had theirs, somebody who ordered this week has theirs, it looks like many many first day orders have been missed #chronologically.......

I ordered within the hour but had infants/kids kits in there, which is, I am assuming, the reason for me to not receive anything yet, and that is fine. However, if the supplier has told the club it will be delivered in chronological order, then they've taken that at face value and communicated that. They will probably make a statement once they've scrutinised the process.

 

[shepardo01]

I ordered within the hour but had infants/kids kits in there, which is, I am assuming, the reason for me to not receive anything yet, and that is fine. However, if the supplier has told the club it will be delivered in chronological order, then they've taken that at face value and communicated that. They will probably make a statement once they've scrutinised the process.

I did two orders (to spread payment) one adult, the other two kids shirts/shorts/socks (not infant)
Neither even sent yet, so more than likely not a stock issue (yet!)
Just plain incompetence by the looks of it ...

 

[scubasteve]

I don’t work in supply chain, but unless you and your mate ordered the exact same shirt size and same delivery methods, you’re not comparing apples and apples. They will have more stocks of Medium & Large than XS or XXXXL for example.

Worth checking you both ordered the same size/delivery method as that’s the first thing the club will come back with?

Not the same sizes but both were kids sizes small and medium, so something id assume would be pretty commen sizes. Even still its was supposed to be delivered in chronological order and that clearly isnt the case.

 

[lord_garrincha]

I did two orders (to spread payment) one adult, the other two kids shirts/shorts/socks (not infant)
Neither even sent yet, so more than likely not a stock issue (yet!)
Just plain incompetence by the looks of it ...

You'd expected the adult one then.

Most likely scenario:

CCFC: Will deliveries be sent out in line with when they were ordered?

Supplier: Err... yep.

 

[MalcSB]

I don’t work in supply chain, but unless you and your mate ordered the exact same shirt size and same delivery methods, you’re not comparing apples and apples. They will have more stocks of Medium & Large than XS or XXXXL for example.

Worth checking you both ordered the same size/delivery method as that’s the first thing the club will come back with?

These shirts were pre-ordered 6 weeks ago, so they have had weeks knowing precisely how many of which size they needed to despatch first. There is no excuse.

 

[MalcSB]

But they were dispatched when they said will be the answer

They said they would be delivered this week. If mine arrives after today they will have failed.

Never had this problem with House of Fraser.