I need to write to Steve Waggott over this...... (4 Viewers)

[torchomatic]

Have to say I've always had a good experience in the shop. As TheFerret says they are in the front line and I've heard people complain about stuff way out of their control. I work in a customer facing environment on occasions and I get it too.

 

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[Otis]

Have to say I've always had a good experience in the shop. As TheFerret says they are in the front line and I've heard people complain about stuff way out of their control. I work in a customer facing environment on occasions and I get it too.

Yeah, but you deserve it!

 

[Otis]

OP might have overreacted a bit, but the shop staff are never going to win any customer service awards.

I was in the shop of Saturday and had a pleasant chat with the woman serving, just after she had spent 5 minutes listening to some dullard moan about Tim Fisher. They are on the front line and tend to get all the shit.

Week before though,when I was getting my season tickets, it was completely different. The woman was cold, abrupt and didn't make eye contact once. My little boy was buying his first season ticket and was really excited but all the woman could do was state that I needed photo id for my son - even though the age cut-off is 12 and he is the smallest 6 year old you will ever see. I asked her a couple of questions but all I got were one word answers.

I think some people are too quick to moan sometimes, but the service at the club shop really isn't good.

The large lady (sorry), who has been there for donkey's years, is always nice. Well, nice to me anyway. Always find her very polite and happy to chat and she's always been really helpful.

 

[torchomatic]

Yes, she's always been polite and helpful with me too. In fact, once she let us have our discount when buying something even though I'd forgotten his JSB card.

The large lady (sorry), who has been there for donkey's years, is always nice. Well, nice to me anyway. Always find her very polite and happy to chat and she's always been really helpful.

 

[torchomatic]

Can't argue with that.

Yeah, but you deserve it!

 

[shmmeee]

All 3 of my kids are August births , so what ?

I know what present you get for Christmas!

Some spectacular missing the point in this thread. Regardless of the policy this is awful customer service, something that has dogged the ticket office for as long as I can remember.

 

[Captain Dart]

The large lady (sorry), who has been there for donkey's years, is always nice. Well, nice to me anyway. Always find her very polite and happy to chat and she's always been really helpful.

Yup, she isn't part of the problem, always helpful.

 

[Otis]

Yup, she isn't part of the problem, always helpful.

We need 10 of her.

Though in saying that, no-one else would be able to get into the shop.


She's lovely though.

 

[westofrayne]

The large lady (sorry), who has been there for donkey's years, is always nice. Well, nice to me anyway. Always find her very polite and happy to chat and she's always been really helpful.

Totally agree, not got a bad word for the ladies in the TO, I think the lady you are referring to is Sheila(?). As I live so far away, do most of my business on-line or over the phone, the latter has always been a fairly pleasant experience (or was that another phone number?). I found them very helpful when we moved back to Ricoh, firstly getting my seat moved from the Nth to Sth stand and then back again when the seating arrangements changed again. Also this closed season when having to move from the Nth stand to the East stand,got my reserved seats moved starlight away to block 21, and will be paying for them on 30/06/2015.

Sorry to hear other people having issues, but for me, never had a problem with them.

 

[oldfiver]

Got on very badly at Gallagher shop today. Went to renew season tickets and my 15 year old was told she is no longer a junior as she will be 16 on 29 August. The CCFC website does indeed state that anyone who is 16 on 31 August will be a young adult but it makes no mention of that fact that right now she is a junior. I made it clear that I'm happy to pay for her as young adult when she is 16 but not today.

The attitude of the staff is shocking. One was put out that I wanted to renew my season tickets as she "only deals with merchandise" (the shop is 95% empty) and "it will take me a long time to log on"

I asked them for steve waggots address and was told to check the web site.
I asked them to tell me how many season tickets they had sold - they didn't know.
I told them that I was willing to pay £249 and £80 today to a club that is almost on it's knees and was willing to walk away right now - they almost ordered me a taxi.

Does anyone out there know where I write to Mr Waggott ?(or is it Timothy ?) - is it Ryton training ground ?

If no one has supplied this to you already

[email protected]

 

[torchomatic]

YEah agree, she dealt with us firstly on returning to the Ricoh and then the move from North to South and back again. No complaints.

firstly getting my seat moved from the Nth to Sth stand and then back again when the seating arrangements changed again. Also this closed season when having to move from the Nth stand to the East stand,got my reserved seats moved starlight away to block 21, and will be paying for them on 30/06/2015.

Sorry to hear other people having issues, but for me, never had a problem with them.