Yeah, that hasn't changed. I moved so expecting a new card.
Anyone still not received new season ticket card ? (1 Viewer)
- Thread starter Alan Dugdales Moustache
- Start date
Yeah, that hasn't changed. I moved so expecting a new card.
lifeskyblue
Well-Known Member
Cheers
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Sent from my iPhone using Tapatalk
Nick
Administrator
It was aimed more at the CharlesMore comment who I assume isn't affected judging by his past posts anyway which is aimless.
I can totally understand people annoyed if they have to go and collect / queue. Said it last year they should have a big box of "freebies" there (like they do for the kids packs) like a USB stick or headphones to hand over to say sorry for the inconvenience. People dont leave with such a sour taste then.
It seems at least this time they have a backup plan so hopefully most will get paper tickets through their door and then ST's posted out.
Nick
Administrator
If it then shuts the ticket system down after every one it's a bit of an issue though.
I liked the old system, preferred it actually as you had seating plans for away games. The only real issue was it would crash if there was anything approaching high demand, but surely that was just system resources. Not sure what we gain by paying ticket master 300K a year.
Nick
Administrator
Supposedly infrastructure, expertise etc.
Sure, that was clearly the motivation, and many people praised the move at the time. Actually though, I don't think either the ticketing or club shop have improved since they were outsourced.
Nick
Administrator
I cant remember the old online store but never had an issue with the new one or the physical shop. The new physical shop is a lot smaller than previous ones at Gallagher and ricoh but half understandable if it's not selling much. Could still potentially ask a few shops in town to sell shirts but not sure if possible.
Ticketing has been better in some aspects like print at home and handling Wembley but then seems to be shit with silly little issues like vanishing matches or wrong icons etc. I remember on the old system it took about 5 minutes to a renew a season ticket and stood there for about 3 hours in Tesco waiting
Pros and cons to both, just need to take the pros from both and iron out the cons.
Skybluefaz
Well-Known Member
Sliding out of league one last season
sw88
Chief Commentator!
Whilst this isn't a dig at the club, I think this again demonstrates that the package we must have with a company as big as TicketMaster must be very basic!
A company that is responsible for sending out hundreds and thousands of tickets for big headline gigs, and must generate multi million tickets per year surely can't keep getting thisnwrong for us?
It is the second year people haven't had tickets in time for the first game!
A company that is responsible for sending out hundreds and thousands of tickets for big headline gigs, and must generate multi million tickets per year surely can't keep getting thisnwrong for us?
It is the second year people haven't had tickets in time for the first game!
skybluebeduff
Well-Known Member
Let's be honest, Ticketmaster is a fucking shambles.
Got mine Tuesday though
Got mine Tuesday though
MatthewWallis
Well-Known Member
Disgraceful? Get a grip.
Alan Dugdales Moustache
Well-Known Member
If, like me , you are rather cynical about the running of our club then you will no doubt be none too surprised if the "paper ticket" doesn't reach you in time for kick off. I wonder what on earth the club will think up to fix that.....as and when it happens. No doubt they'll tell us at 3.00pm Saturday.
Alan Dugdales Moustache
Well-Known Member
Absolutely agree. We bought the tickets from CCFC, not ticketmaster or any other third party. Whatever problems appear to be beyond the control of CCFC isn't really relevant. It was CCFC that took my cash and it is they who are ultimately responsible. For them to add that it has also caused problems at Notts County doesn't make one scrap of difference.
Mild-Mannered Janitor
Kindest Bloke on CCFC / Maker of CCFC Dreams
There have been over 90,000 minutes available to print for 50 seconds, reboot the machine after is crashes with an error message "are you sure, they chose a Coventry season ticket, are they mad" and then start the next one, this is only for new season tickets and those that changed seats, can that actually be more than the 400.
I have 4 not delivered, sadly, we fly out Saturday morning on holiday so miss the 3 games anyway, the only saving grace is for my friends who now cannot have them to use so I guess I'm helping not persecute and punish others.
I have 4 not delivered, sadly, we fly out Saturday morning on holiday so miss the 3 games anyway, the only saving grace is for my friends who now cannot have them to use so I guess I'm helping not persecute and punish others.
Irish Sky Blue
Well-Known Member
Same for me last season. Missed the first few games as I was on holiday and would have passed my tickets on to a friend. (Had they liked what they had seen might have convinced them to go again). As they didn't arrive I wasn't able to.
I booked two tickets for a show at the Birmingham Hippodrome last year through Ticket Master.The tickets had not arrived the day before the show and when I rang them they said not to worry they would contact the BH and the tickets would be at reception. When we turned up the Hippodrome staff knew nothing of this, no communication from Ticketmaster and no tickets. Fortunately I had prove of purchase and knew which seats we had booked and so were allowed in but no thanks to Ticketmaster.
Although it does seem a cock up by Ticketmaster, ultimately it is down to the club to make sure that the company they use are up to the job.
I remember for years turning up at Highfield Road to buy my season ticket and actually walking away with it in my pocket. Admittedly these were the old voucher books. However, why with all of the technology now available is the system and service so much worse?
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fernandopartridge
Well-Known Member
How much would a decent server cost to buy and maintain? Got to cheaper than £300k per year over 3 years or whatever the contract is with Ticket Master.
Nick
Administrator
It wouldn't just be the server, you could get a server setup that could handle a fair bit of traffic for £1k a month. The hardest bit would be the software, linking it with the Ricoh and the shops, printing the cards / tickets etc. Then you need somebody to manage the server, somebody to develop the software, somebody to print the tickets, somebody to post the tickets etc.
It all adds up, although it would probably be cheaper than £300k a year if that's what we are paying them. That seems a lot, especially when they get processing fees from tickets too.
fernandopartridge
Well-Known Member
I don't know if it is 300k a year, I just read that on here. I appreciate all those costs but there is also the value of having that experience on your books. Then again, would CCFC get anybody to come and do all that work them on the shite wages they pay?
Nick
Administrator
It makes sense to outsource things like that rather than CCFC hiring a server engineer, systems developer etc. What happens if one of them goes on holiday or gets hit by a bus? To cover that inhouse you need a couple of them.
Then if you have a server setup in one location, what happens if it burns down? So you would want to mirror it to another location so that's more cost.
The theory of using ticketmaster is decent as everything should be left to them to look after, it's just that put into practise it hasn't been the best.
hill83
Well-Known Member
It's not they'd be carry big metal bins on their backs from peoples back gardens.
Nick
Administrator
chiefdave
Well-Known Member
Ticketmaster usually works one of two ways. The seller (ie: CCFC) keeps the face value of the ticket and TM keeps all the fees or you can sell the tickets at face value and the seller pays the fees to TM. Can't see why we'd be paying them 300K and charging booking fees.
There was probably a one off charge for setting up the CCFC branding but apart from that its all existing infrastructure so very little work on TM's part. Maybe we are paying them to do the admin, you normally get a login and can add your own events, set prices etc. Could be we have nobody to do that, although you would assume the club must have some admin staff.
There was probably a one off charge for setting up the CCFC branding but apart from that its all existing infrastructure so very little work on TM's part. Maybe we are paying them to do the admin, you normally get a login and can add your own events, set prices etc. Could be we have nobody to do that, although you would assume the club must have some admin staff.
rupert_bear
Well-Known Member
Don't the club have new Commercial director ? Done well in his first gig hasn't he ! But I suppose you get the service you pay for.
Just out of interest, has anyone who has moved seats received their card? Not received anything through the post, so will go up in the morning to see what's what, but given that I haven't received any sort of confirmation that my ticket will be there to collect tomorrow (which I am told I should have done), then the chances of it being there are probably slim at best. Ah well, worse things have happened but this is the second season in the row for me and is a bit annoying.
Grendel
Well-Known Member
He's dome really well. The promotions smd marketing as well as communication on issues such as this have shown a marked improvement.
Sky Blue Pete
Well-Known Member
So I don't think 2 of mine moved but 1 definitely did so if I've not got a new card what do I do?
Nick
Administrator
If it doesn't come today, can collect from the Ricoh from 11AM it seems.