They certainly need to get the ticketing sorted out as I am sure it will put people off. We bought our season tickets in May. Mine came on Thursday but no sign of my son's. No paper ticket through the post either so he went to the tickret office about 2.20 on Saturday. There were two queues one for pre-paid tickets, one for people buying on the day, apparently no one to ask which one to join. He joined the pre paid queue and when he reached the counter, after queuing for a long time was told "No, wrong queue, you will have to join the other one". He refused as by this stage he would be missing the start of the game. After standing while the assistant served other people, another person game over to deal with him. He couldn't find his season ticket, they had no record that it had been bought. (I had bought the two tickets on the same day). My son was able to tell them the row and seat numbers we had moved to and they could then see the seat had been purchased. The solution was to issue him with a paper ticket, disable both our plastic tickets and issue two more paper tickets for Tuesday. As I had dropped him off at the stadium before parking, he assumed I would be in my seat by this stage, which I was was, so disabling my ticket didn't affect me. When he asked the manager when his ticket problems would be sorted he was told to give them a call next Friday. He eventually got into his seat at 5 past 3. There were still large queues of people outside of the stadium.
Now in the grand scheme of things, this isn't a huge issue for us. We had a great afternoon, loved the way the team played and the game went. However, the consistent bungling of ticket issues does need to be sorted out. It is no good saying it is down to Ticketmaster as they are employed by the club and it is the club who decide to use them. Two rounds of season ticket sales have now been handled less than satisfactorily by these people and the club need to make sure it doesn't happen again.
