DK is obviously trying to increase the revenue, he will be more frustrated than you. Everyone has said, the commercial side was a shambles when he first took over. It takes time to turn things around.
I'm not saying he is doing everything perfect and likely is making mistakes but in the grand scheme of things. I don't think it's worth getting bend out of shape about.
I don't think anyone is that arsed, but these are fair observations.
Also, if we're talking about ST sale dates, match ticket info and sale release, ST despatch, kit announcements and availability, I think it is far to say it was far better last summer than it has been this year. Maybe you have to take a few steps backward in order to move forward. I assume there are reasons.