EFL Trophy bet/odds dispute (1 Viewer)

[larry_david]

I remember in early Jan there was a betting thread on here and someone said our odds were 33/1 on Stan James before we played Brighton and won 3-0. Did anyone take the 33/1 with them? I did and they won't pay out on it as they said it was an error on their part. I know how these things and bookies are protected quite well but I feel I have a case for dispute and have told them as much. Just wondering if it happened to anyone else on here or that you know? This price change has cost me £491 so far

Thanks in advance PUSB

 

---

[covcity4life]

how can they let you bet at 33/1 and then say nah actually we ddint mean it

complain! and go to social media, post screenshots. they might pay out to avoid bad publicity

should be like in vegas, if they casino makes a mistake they pay the customer as i found out in blackjack in mgm

 

[chiefdave]

What are they saying the odds should have been and how does that compare to other teams odds at the time?

Would have thought they'd have to inform you straight away, sounds very dodgy to wait until we've won then not pay out.

Give the CT a shout, bit of bad press might do the trick.

 

[clint van damme]

I remember in early Jan there was a betting thread on here and someone said our odds were 33/1 on Stan James before we played Brighton and won 3-0. Did anyone take the 33/1 with them? I did and they won't pay out on it as they said it was an error on their part. I know how these things and bookies are protected quite well but I feel I have a case for dispute and have told them as much. Just wondering if it happened to anyone else on here or that you know? This price change has cost me £491 so far

Thanks in advance PUSB

I can't help mate but I hope you get what you're owed the cheeky bastards.

 

[larry_david]

They changed it to 14/1 three days after I placed the bet saying that's what it should have been. By this time though we'd won 3-0 vs Brighton under 23's and 9 other teams had been knocked out. Our odds after this went to 7/1. I've got screenshots of oddschecker where it goes 33/1 to 7/1 on their site as well as showing other bookies had us at 14/1 at that time. I'm fairly confident of a win here, they've seen our terrible league position at the time (even worse now of course) and had us over priced. All of a sudden we've won 3-0 and into the quarters and they've thought, oh shit! I'm awaiting their reply now

 

[ajsccfc]

There was a recent issue with the Man City/Monaco game where someone request odds on the result + a player scoring + another player hitting the post. It all happened but the bookie refused to pay out as they claimed it's only valid if the ball hits the post and comes back into play. Once people on Twitter got wind of it the bookie soon had to backtrack and honour the bet, so I'd hit them with screenshots and complaints.

 

[MusicDating]

Complain to the industry regulators - IBAS Home I got stitched up over a free bet offer and the bookies backed down. Took a while though.

Edit: Looking again, they're not quite industry regulators, but provide independent arbitration.

 

[napolimp]

I think they are being fair, if you made a mistake they would definitely give you your money back (sarcasm).

Horrible, detestable companies and industry.

 

[covcity4life]

There was a recent issue with the Man City/Monaco game where someone request odds on the result + a player scoring + another player hitting the post. It all happened but the bookie refused to pay out as they claimed it's only valid if the ball hits the post and comes back into play. Once people on Twitter got wind of it the bookie soon had to backtrack and honour the bet, so I'd hit them with screenshots and complaints.

it was psg vs barca and yeh defintley recommend forcing them to apologise via social media campaign. 45k cov fans will RT!

 

[xcraigx]

33s was clearly an error on their part but that said, they accepted the bet and they should pay up. Plaster it all over FB and twitter, shame the buggers. I've accidentally put up odds on betfair before now that cost me big but it was my mistake so tough titties, I had to grin and bare it.

 

[skybluesam66]

depends if the issue is with the bookmaker or oddschecker
on oddschecker you can still get us at 6/4 to win the trophy with Bet Victor- not available on the bookmakers site

I would put a bet on, but knowing my luck there would be some announcement that DKE is only 5 and therefore too young for adult football

 

[PurpleBin]

Sorry, but people whose first reaction to a customer issue is to plaster it all over Facebook are mad.

Facebook reviews offer zero balance. In this case i'd imagine there is a small print...33's was clearly wrong.

 

[Astute]

Decent bookies pay out. I'm mainly with Sky Bet because of this. I like betting on over goals. If they get something wrong like saying it was an 80 minute game when 90 or 90 when it is 80 they pay out all winning bets and refund all losing bets. This happens through someone making a mistake.

 

[ajsccfc]

it was psg vs barca

Ah yeah it was Cavani hitting the post wasn't it? I was thinking Falcao for some reason.

 

[covcity4life]

Ah yeah it was Cavani hitting the post wasn't it? I was thinking Falcao for some reason.

you like long haired south americans

i dig where you coming from

 

[ajsccfc]

I went off Juan Pablo Angel for a couple of years there

 

[harvey098]

I got it at 33/1 with skybet on 3rd October if that helps?

 

[GaryMabbuttsLeftKnee]

Sorry, but people whose first reaction to a customer issue is to plaster it all over Facebook are mad.

Facebook reviews offer zero balance. In this case i'd imagine there is a small print...33's was clearly wrong.

You clearly can't work in the Digital Marketing or the Social Media management section. Having been on the other end of it, without question going to Facebook/Twitter publicly will be the most effective way of getting a result. it will hold even more of an advantage if a few people retweet the complaint which im sure people on here would be willing to do.

 

[Qwerty70]

I had exactly the same problem. I used odds checker straight after we had beat Brighton and we were 33-1 with Stan James. I had £10 each way.
Stan James e mailed me the day after she said they had adjusted my bet to the correct price of 15/2. They would cancel the bet if I contacted them. The reason was the price was obviously wrong, to be fair it was and thats why I placed it!!
I let it stand and got paid @ 15/2, it's within their rules but is still bloody annoying!!

 

[Astute]

You clearly can't work in the Digital Marketing or the Social Media management section. Having been on the other end of it, without question going to Facebook/Twitter publicly will be the most effective way of getting a result. it will hold even more of an advantage if a few people retweet the complaint which im sure people on here would be willing to do.

So correct.

The company I work for take all complaints seriously. Our complaints run at about 0.0001%. But each complaint on social media looks bad. And all it takes is one to be shared by a few people not many times and thousands of people see it. Before social media hardly anyone knew.

 

[Brylowes]

As far as I know a mistake on their part is exactly that, of course they should honour it.

 

[Specs WT-R75]

What concerns me is that they have free-rolled the situation and waited until they have lost before telling you they got the price wrong. For me that's not acceptable. If they had cancelled your bet or offered an adjusted price immediately then fair enough, but once we have played even one more round its not on to change the odds. What about Leicester last year. 5000-1. Imagine if half the way through the season bookies had said, actually this was the wrong price - no shit Sherlock, they just won half their games you are damn right it was the wrong price!!

To highlight my case with the independent arbitrator I would highlight that we are that bad (according to the bookies) that even after we just won a cup competition you can still get 11-1 on us winning a single match tomorrow. I don't think it is beyond the realms of possibility to genuinely think that we were 33-1 to win the cup before the Brighton game - Our form was truly dire having not won in the league in 9 or 10 games, and with 16 teams left the average price would be 15-1, so to end up with 14's doesn't seem right to me.

I would take the complaint as far as you possibly can... you might not end up with 33's but they might meet you in the middle.

 

[I_Saw_Shaw_Score]

The bookies would deffo have paid you back if City had lost Saturday and you'd contacted them to say "I only meant to put a quid on....."


Seriously though tweet them! I will give you a retweet for sure to get all my blue tick followers to spread the word!

 

[PurpleBin]

You clearly can't work in the Digital Marketing or the Social Media management section. Having been on the other end of it, without question going to Facebook/Twitter publicly will be the most effective way of getting a result. it will hold even more of an advantage if a few people retweet the complaint which im sure people on here would be willing to do.

Sure, you're right people taking things to social media will a lot of the time get their own way. The point I'm making is, a lot of complaints you see on social media, quite often lack any kind of balance as in there are a lot of stupid people out there who don't understand processes or other issues they may be faced with so rather than deal with it in a constructive way they throw shit about on social media and it can be crippling for a small business.

I'm a sales manager for a medium sized business. We have a first class social media presence and always take any issue seriously 100% but for me, complaints should be made via email or telephone in the first instance. If you're not happy and there isn't a resolution then fine - take it further I.E social media. It just annoys me when it's peoples first reaction and in my experience, most people who do that as a first option are generally wrong/mis-informed. For what it's worth the company I work for are a market leader in their field and get very few of these complaints!

 

[larry_david]

Just to clarify I did get an email about the error three days after the bet was placed (and a round of knock out results). I've spoken to a few people about this who think I have a case so i'm going to go further. Hopefully IBAS can help. The fact is at the time of placing the bet as someone states here, we hadn't won a game for over 2 months in the league, 33/1 could be argued as being quite fair at the time. it's bloody annoying that's for sure, thanks everyone for the comments and advice, if i take it down the social media side then i'll bring this thread to the top again with a link etc

 

[larry_david]

Sure, you're right people taking things to social media will a lot of the time get their own way. The point I'm making is, a lot of complaints you see on social media, quite often lack any kind of balance as in there are a lot of stupid people out there who don't understand processes or other issues they may be faced with so rather than deal with it in a constructive way they throw shit about on social media and it can be crippling for a small business.

I'm a sales manager for a medium sized business. We have a first class social media presence and always take any issue seriously 100% but for me, complaints should be made via email or telephone in the first instance. If you're not happy and there isn't a resolution then fine - take it further I.E social media. It just annoys me when it's peoples first reaction and in my experience, most people who do that as a first option are generally wrong/mis-informed. For what it's worth the company I work for are a market leader in their field and get very few of these complaints!

I agree i've emailed them privately first in a respectful way.

 

[PurpleBin]

I agree i've emailed them privately first in a respectful way.

I think that's 100% fair. You feel you've been let down, contact them in a private way. No different to having a disagreement with an individual and discussing it like adults rather than writing all over their Facebook wall!

Some of the complaints you see on some companies social media threads are so cringe. Generally, people who have made an error and want to blame someone else for it I.E the company rather than taking responsibility for their actions. Britain 2017. (I don't mean you fall into that category by the way!)

 

[Specs WT-R75]

Just to clarify I did get an email about the error three days after the bet was placed (and a round of knock out results). I've spoken to a few people about this who think I have a case so i'm going to go further. Hopefully IBAS can help. The fact is at the time of placing the bet as someone states here, we hadn't won a game for over 2 months in the league, 33/1 could be argued as being quite fair at the time. it's bloody annoying that's for sure, thanks everyone for the comments and advice, if i take it down the social media side then i'll bring this thread to the top again with a link etc

This adds a bit more context, but I still don't think it is on for them to wait until after another game has been played before changing your odds. It is comparable to ordering an item online - placing the order doesn't compel the retailer to accept it until they have started delivery. In this case the bookie has had a free shot at winning your money before the Brighton game (which using the above analogy I would view as accepting your bet). Ask them what they would have done if Brighton had won. I highly doubt they would have been offering you a refund or even a partial refund.

For me that is where you have grounds for grievance. I'd be interested to know the outcome having worked in customer services for an online gaming company in the past you would have gotten paid for sure with us

 

[hutch1972]

I find sky bet email me immediately that they find an error , but if the event has started they always honour it.
They always emphasise that they don't have to though.

 

[AngryAnt]

there was an issue with a Federer tennis match about two years ago (I remember hearing on 5live). Something about one bookie site having vastly inflated odds compared to the others and refusing to pay out due to it being an computer glitch. They did however offer a lot of things as compo but I don't know how far people got in the case.
That said, as others have said surely the fact it was changed after the next round and the likes, means their in breach of the contract?

 

[larry_david]

Just a little update, IBAS (independant betting adjudication service) has sent me confirmation they are going to look into my dispute.