stgeorge1966
Well-Known Member
No refunds on pre orders got to be delivered then sent back or took back for a refund or credit note !!!
Expect another delay (2 Viewers)
- Thread starter Saddlebrains
- Start date
chiefdave
Well-Known Member
Not surprised at that. If they didn’t do that they’d get people saying they hadn’t had them and demanding refunds or not sending them back when they eventually show up
Balli001
Well-Known Member
They would be able to prove if its been delivered though. If it is still showing not delivered why can we not cancel orders? Any other business would allow this if they cant fulfil an order
D
Deleted member 5849
Guest
Yeah they can surely find out if it's been despatched or not, and allow you to cancel if not.
Balli001
Well-Known Member
If it hasnt arrived by the weekend i am requesting cancellation and refund of all charges, including delivery fee. They cant refuse to cancel an order they havent fulfilled on time.
MalcSB
Well-Known Member
Where did you see / hear that?
Balli001
Well-Known Member
Its shambolic customer service being called out. Some people could have spent 100s buying shirts 6 weeks ago and still dont know when they will receive them. Apologies if that appears to you to be 'sad'
duffer
Well-Known Member
I don't know about "crying", but I don't see why the club should get a free pass on awful service just because they're Coventry City and we support them.
If anything, I think most people have been reasonably tolerant. If it had been any other kind of business most customers would have been cancelling orders and demanding refunds long since.
skybluepm2
Well-Known Member
It’s more the principle, being kept in the dark and being fobbed off with a broken down truck fable for me
samccov1987
Well-Known Member
That’s it in a nutshell though, they have had £100’s off people purchasing kits for their kids and they haven’t delivered. The response on Twitter from the club and that wanker Will King speaks volumes.
£100’s of pounds that could have been spent on days out and holidays for families that people have used to support the club.
Honestly think it stinks, reckon I should contact watchdog. Lol
alexccfc99
Well-Known Member
If this hasn’t taught all you suckers to be tight, wear the fuck out of last seasons kit and then buy this seasons when it’s on sale for £25 in late May, then you’ll never learn
rob9872
Well-Known Member
Any solicitors on here? Legally where do we stand if we have a receipt for a pre order of 3 shirts but go and help ourselves to 3 off the rail. Is it theft? They can have the other 3 back for sale if and when they eventually arrive. I'm not saying I'd do this, but if I did ....
pusbccfc
Well-Known Member
Watchdog would send you through to the supplier.
pusbccfc
Well-Known Member
Theft?
Definitely theft....although I have sympathies
samccov1987
Well-Known Member
Looks like will has deleted his tweets because of the grief he is getting online.
The guy is a liability only person who’d have him in charge of a company is his brother.
The guy is a liability only person who’d have him in charge of a company is his brother.
samccov1987
Well-Known Member
Right decision but clearly their are still major issues with the 3pl.
Love that the fans have forced them into this decision but crazy they hadn’t made it without online pressure. Power of social media
Love that the fans have forced them into this decision but crazy they hadn’t made it without online pressure. Power of social media
pusbccfc
Well-Known Member
Fucking mental. All because people are kicking off at not recieving their kit.
Club is constantly backing down to the moaners.
pusbccfc
Well-Known Member
How is it the right decision to turn down people wanting to spend £50 tomorrow morning?
Evo1883
Well-Known Member
Was you going to go and get one ?
samccov1987
Well-Known Member
Because people who have already paid and did so in the belief their orders would be supplied first haven’t received them.
I also suspect that as people still haven’t had dispatch emails that the stock still isn’t available.
shepardo01
Well-Known Member
Having been up tonight, there is clearly still an issue with some stock - see my post in "club store opening" thread.
Got a feeling they also expected the poor shop staff to take a lot of flack tomorrow too.
Also, tonight wasn't even busy, I'd estimate looking at my snapshot of numbers, and what was being brought, that they might have sold 100 or so shirts ...if that....
Correct decision I think.
shepardo01
Well-Known Member
Read my post on the "club store" thread Evo.
Evo1883
Well-Known Member
Will doRead my post on the "club store" thread Evo.