No tickets / No answers to email (3 Viewers)

[westofrayne]

Im sure im not the only one.

Ordered tickets last Sat morning (9), waited all week to arrive, nothing, message club, told me to wait till after Sat post (fair enough).

No ticket in post, so followed info on website and emailed the CCFC Ticketmaster email address yesterday at 11.00.

No response from email, strangely also no auto response to email.

Is anybody in the same position?

I was expecting to receive a reply saying "pick up at Box Office on day ticket will be ready, you need to take a xxxxx form of ID with you".

 

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[matesx]

Fuxsake thats terrible.

Really feel for you.

They take your money and treat you with contempt.

 

[Otis]

What a shame. Seems you will have to go to the Wembley ticket booth tomorrow. Open from 11 I believe.

 

[samccov1987]

I’m in the same boat now queuing on Monday rather than enjoying the day.

Actually spoke to ticketmaster on Friday as the tickets ordered on Monday still hadn’t turned up. Told me they’d send e tickets on Saturday but they never did.

Heard of so many people in the same boat so I’m expecting a big queue when I get there on Monday.

Coach doesn’t leave Bedworth until 9.00 either so not going to get there before 11.00.

Not the clubs fault but wish they’d actually take this up with ticketmaster on our behalf.

Sure it will get sorted but just makes an already nervous pre match worse.

 

[Terry Gibson's perm]

Terrible service ticketmaster is just a rip off service, I was on hold for 25 minutes at 7p per minute only to be told they couldn’t sell me 11 tickets and they only had the bottom tier available

 

[Wyken Sky Blue]

Yep, I'm in the same boat fella. Will be queuing up tomorrow morning for tickets.

Not impressed one bit.

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[jas365]

Me too, queueing up when we should be enjoying the morning!

 

[standupforcity]

Im sure im not the only one.

Ordered tickets last Sat morning (9), waited all week to arrive, nothing, message club, told me to wait till after Sat post (fair enough).

No ticket in post, so followed info on website and emailed the CCFC Ticketmaster email address yesterday at 11.00.

No response from email, strangely also no auto response to email.

Is anybody in the same position?

I was expecting to receive a reply saying "pick up at Box Office on day ticket will be ready, you need to take a xxxxx form of ID with you".

You sound remarkably calm under the circumstances...I'd be doing my nut I think. Dread to think what the ticket office queue might be like, but hopefully it won't take you too long to get sorted. Ticketmaster!!!!

 

[higgs]

I had to que up last year guys wasn't waiting too long but it's a pain in the arse having to do it when u could be having a few beers

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[Wyken Sky Blue]

I had to que up last year guys wasn't waiting too long but it's a pain in the arse having to do it when u could be having a few beers

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How long were you waiting?

Didnt think we had much trouble with Tickets last year.

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[Sky Blue Harry H]

At least Exeter haven't sold many, so that should shorten the queue. Pretty sure they said something about having photo ID (driving licence?), Very annoying but hopeful there won't be a big queue for you. Good luck all !

 

[oucho]

Im sure im not the only one.

Ordered tickets last Sat morning (9), waited all week to arrive, nothing, message club, told me to wait till after Sat post (fair enough).

No ticket in post, so followed info on website and emailed the CCFC Ticketmaster email address yesterday at 11.00.

No response from email, strangely also no auto response to email.

Is anybody in the same position?

I was expecting to receive a reply saying "pick up at Box Office on day ticket will be ready, you need to take a xxxxx form of ID with you".

I’m in the same boat now queuing on Monday rather than enjoying the day.

Actually spoke to ticketmaster on Friday as the tickets ordered on Monday still hadn’t turned up. Told me they’d send e tickets on Saturday but they never did.

Heard of so many people in the same boat so I’m expecting a big queue when I get there on Monday.

Coach doesn’t leave Bedworth until 9.00 either so not going to get there before 11.00.

Not the clubs fault but wish they’d actually take this up with ticketmaster on our behalf.

Sure it will get sorted but just makes an already nervous pre match worse.

Me too, queueing up when we should be enjoying the morning!

If you want actual spares then i should be able to provide them, face value though....PM me if interested

 

[jordan210]

Question for people who have been told tickets have been emailed.

Have you checked your online account from the ticket site to see if a copy has been placed in there ?

 

[Grendel]

If you want actual spares then i should be able to provide them, face value though....PM me if interested

How charitable. Poor bloke hasn’t got tickets and all you want to do is flog yours!

 

[Warwickhunt]

I’m in the same boat now queuing on Monday rather than enjoying the day.

Actually spoke to ticketmaster on Friday as the tickets ordered on Monday still hadn’t turned up. Told me they’d send e tickets on Saturday but they never did.

Heard of so many people in the same boat so I’m expecting a big queue when I get there on Monday.

Coach doesn’t leave Bedworth until 9.00 either so not going to get there before 11.00.

Not the clubs fault but wish they’d actually take this up with ticketmaster on our behalf.

Sure it will get sorted but just makes an already nervous pre match worse.

probably been stolen in the post and they will be sold in the pubs at Wembley monday! its a ticket touts dream
really because wembley will not sell tickets on the day even though there are plenty of spaces available it makes
those tickets all the more valuable.

 

[The Great Eastern]

Question for people who have been told tickets have been emailed.

Have you checked your online account from the ticket site to see if a copy has been placed in there ?

Also their spam box. Easily overlooked.

 

[covcity4life]

Last year my tickets were bloody cancelled!

Got turned away at turnstile

Had tonqueue up and be told they had printed wring seat nunber so csncelled it but didnt bother telling me. They printed my actusl ticket off thete and thrn. Took sbiut 20 mins all in all

Get there early, getting ys tickrt is priority not booze

 

[westofrayne]

Also their spam box. Easily overlooked.

yep checked it (every hour), just had this back from club, but it still does not get me any confidence that my tickets will be ready, feel happier if they replied to the email.

Hi Dean. Emails will be picked up until 5pm today. The west ticket office will be open at 11am, where reprints/duplicates can be arranged #PUSB

its not the ckubs fault, its f###in TicketMaster, they dont give a shit, only interested in profit.

The thing in life is you should not assume anything, so asking us to email, no worries but there should also be a reply from the to say it's been actioned.

 

[westofrayne]

Also their spam box. Easily overlooked.

yep checked it (every hour), just had this back from club, but it still does not get me any confidence that my tickets will be ready, feel happier if they replied to the email.

Hi Dean. Emails will be picked up until 5pm today. The west ticket office will be open at 11am, where reprints/duplicates can be arranged #PUSB

The thing in life is you should not assume anything, so asking us to email, no woories but there should also be a reply from the to say it's been actioned. I'm

 

[westofrayne]

Also their spam box. Easily overlooked.

Maybe I should not have added the link to that Alpaca dating site

 

[Irish Sky Blue]

We bought tickets for a show at the Birmingham Hippodrome last year through Ticketmaster. They didn’t come in the post and Ticketmaster said not to worry they would now be behind the counter at the theatre. When we turned up on the night no tickets were there and we had to use an email as proof of purchase. I think Ticketmaster are a rip off and unreliable.

 

[chiefdave]

I was expecting to receive a reply saying "pick up at Box Office on day ticket will be ready, you need to take a xxxxx form of ID with you".

Take your booking confirmation and ID to the West ticket office (come out of Wembley Park tube, go straight ahead and up the ramp, its on the right hand side at the top of the ramp near the stadium store).

They'll cancel the original tickets and issue new ones. The only real difference if you speak to someone ahead of time is that your old tickets will already be cancelled when you get there.

 

[Terry Gibson's perm]

yep checked it (every hour), just had this back from club, but it still does not get me any confidence that my tickets will be ready, feel happier if they replied to the email.

Hi Dean. Emails will be picked up until 5pm today. The west ticket office will be open at 11am, where reprints/duplicates can be arranged #PUSB

its not the ckubs fault, its f###in TicketMaster, they dont give a shit, only interested in profit.

The thing in life is you should not assume anything, so asking us to email, no worries but there should also be a reply from the to say it's been actioned.

The club chose to use ticket master nobody forced them to do it so they must take part of the responsibility

 

[ceetee]

There was a lot of justified criticism of the clubs ticketing performance so they handed it over to a specialist company same as lots of clubs and venues do. That doesn't excuse Ticketmaster, but I think it's unfair to blame the club

 

[Wyken Sky Blue]

Dear Fan,



Thanks for getting in touch and sorry to hear your tickets haven’t arrived.



We have arranged for duplicate tickets to be printed.



These can be collected from the West Ticket office from 11am onwards on Monday 28th May.



Please accept our apologies for any inconvenience caused.



Kind Regards



Coventry City FC Ticketing Customer Services

Fuckers.

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[westofrayne]

Quick update. After the club contact TM I have just received this email.

Dear Fan,


Thanks for getting in touch and sorry to hear your tickets haven’t arrived.


We have arranged for duplicate tickets to be printed.


These can be collected from the West Ticket office from 11am onwards on Monday 28th May.


Please accept our apologies for any inconvenience caused.


Kind Regards


Coventry City FC Ticketing Customer Services

Email: [email protected]

Customer Service: 0333 321 3134

Sales: 08444 539 134

Finally the email confirmation I had been waiting for!

 

[westofrayne]

There was a lot of justified criticism of the clubs ticketing performance so they handed it over to a specialist company same as lots of clubs and venues do. That doesn't excuse Ticketmaster, but I think it's unfair to blame the club

Agree, club can only do so much, TM are a bit of a shambles although they know how to make money (their sole purose)

 

[chiefdave]

There was a lot of justified criticism of the clubs ticketing performance so they handed it over to a specialist company same as lots of clubs and venues do. That doesn't excuse Ticketmaster, but I think it's unfair to blame the club

And if we don't use Ticketmaster who do we use? Go back to the ropey old PC in an office at Ryton that you couldn't even get on the site.

Ticketmaster are one of the biggest ticketing companies in the world, their client list includes the Olympics, rugby world cup, cricket world cup, wimbledon, ecb cricket, Man Utd, Arsenal, Spurs etc but apparently not big enough to handle CCFC.

 

[oucho]

How charitable. Poor bloke hasn’t got tickets and all you want to do is flog yours!

Can't give them away for free unfortunately, I am not a charity!

 

[Nick]

Can't give them away for free unfortunately, I am not a charity!

Nor are ppi companies that come across less desperate.

Thought it was a fans group, not you as an individual?

Trying to flog them to people who have bought tickets but not received them is a bit random.

 

[Otis]

Dear Fan,

Thanks for getting in touch and sorry to hear your tickets haven’t arrived.

We have arranged for duplicate tickets to be printed.

These can be collected from the West Ticket office from 11am onwards on Monday 28th May.

Please accept our apologies for any inconvenience caused.

Kind Regards

Coventry City FC Ticketing Customer Services

Fuckers.

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Wow! They really put that at the end of their email.

That's awful.

 

[David O'Day]

How charitable. Poor bloke hasn’t got tickets and all you want to do is flog yours!

capitalism mate, thought you were into that shit

 

[higgs]

How long were you waiting?

Didnt think we had much trouble with Tickets last year.

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About 15 mins last yr

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[oucho]

Nor are ppi companies that come across less desperate.

Thought it was a fans group, not you as an individual?

Trying to flog them to people who have bought tickets but not received them is a bit random.

It is a fans group, not me as an individual. Just to clarify. We've still got 7 spares havibg over ordered.

It wasn't clear to me whether 1) those in this thread were going to be refunded and thus need new tickets or 2) interested in buying replacement tickets. Hence my posts.

We are only offloading at face value, not profiting by being touts.

 

[Nick]

Where does it mention a refund?