Samsung TV Picture (1 Viewer)

Deleted member 5849 · Apr 8, 2022

Given the useless nature of their support, I may as well try here...

The picture shows the top left quarter of what the full picture is supposed to be, but then the TV zooms this so it fills the entire screen. I currently have a large distorted elephant trunk with no scenery, and watching the F1 practice allowed you a mild glimpse of wheel now and again!

I have tried a factory re-set, I have tried turning it off and on again, I have tried resetting the picture size, and checking the zoom on it. I get a message when turning it on that says

Please go into service mode and setup below options - type, local set, front colour option

The 'support' has checked that and said the settings are fine.

They've also said wait a few days and see if it fixes itself(!) However, if this is a known bug, I'd quite like it fixed now...

Nick · Apr 8, 2022

What is it connected to? Sky Box or anything or just direct through the TV Aerial?

It's not zoomed in picture settings is it? How To Fix Samsung TV Zoomed In Problem [QUICK SOLUTION]

Deleted member 5849 · Apr 8, 2022

Direct to digi aerial. And nope, checked that!

Nick · Apr 8, 2022

Weird, have you got anything HDMI you can test it with to see if it might be an issue with the TV Tuner in it?

Deleted member 5849 · Apr 8, 2022

When you complete the factory re-set, the top left quarter is seen in the bottom right quarter, showing that it's picking that up, and that only, before filling the entire screen with it as you press next (which you have no choice but to do!)

Deleted member 5849 · Apr 8, 2022

Nick said:
Weird, have you got anything HDMI you can test it with to see if it might be an issue with the TV Tuner in it?

Tried that too! Tried the apps as well... they all do the same.

Nick · Apr 8, 2022

Also, any updates you can run if it's a SMART TV?

Nick · Apr 8, 2022

Deleted member 5849 said:
Tried that too! Tried the apps as well... they all do the same.

Weird, out of warranty? It's usually just the picture setting stuff where it zooms in too much but after a reset it should be fine.

Not Picture in Picture is it?

Samsung mu6120 55" hd/4k screen issue

Hi, I have a Samsung mu6120 55" 4k smart tv. It's a great tv but I'm having a problem with the screen. Basically if I watch anything in hd or 4k such as tv, xbox, etc. The screen zooms into the top left corner. Imagine the 4 quarters of the tv screen. This tv picture is zoomed into the top left...

eu.community.samsung.com

).

I turned my TV on and all of a sudden had the same issue with the picture only in the top left quadrant and blurryness and glitches in all other quadrants. The Netflix and ESPN home pages filled the entire screen but when I would try to watch a selection, the choice would resort to problematic picture. After trying Settings and everything to no avail, I held down the power button and it did a soft reset. Turned it back on and all is well and no issues. Hope this helps.

Deleted member 5849 · Apr 8, 2022

Nick said:
Also, any updates you can run if it's a SMART TV?

It's got the latest update and nope, not picture in picture either.

Nick · Apr 8, 2022

Not this is it?

I turned my TV on and all of a sudden had the same issue with the picture only in the top left quadrant and blurryness and glitches in all other quadrants. The Netflix and ESPN home pages filled the entire screen but when I would try to watch a selection, the choice would resort to problematic picture. After trying Settings and everything to no avail, I held down the power button and it did a soft reset. Turned it back on and all is well and no issues. Hope this helps.

Deleted member 5849 · Apr 8, 2022

Nick said:
Not this is it?

Bope, found that page already and tried it

Deleted member 5849 · Apr 13, 2022

Ringing them back, and I'm now an expert on police call signs, but no closer to them fixing my TV...

covcity4life · Apr 13, 2022

Why is my Samsung TV zoomed in?

Once in the MENU, select ASPECT RATIO or PICTURE SETTINGS and adjust the picture size to fix the problem. Some SAT or CAB remotes may have a HD ZOOM, WIDE, or PICTURE button that can be selected to fix the zoomed in screen. Cycle through the options until the TV screen ratio returns to normal.

askinglot.com

SBAndy · Apr 13, 2022

Have you tried hitting it with a hammer?

Deleted member 5849 · Apr 13, 2022

SBAndy said:
Have you tried hitting it with a hammer?

It's possibly next on the list. Today's support took me an hour to spell out my email address, and now I have the number of a TV repairman in Kettering for my efforts.

I suspect it's nearly as cheap to buy a new TV!

Deleted member 5849 · Apr 13, 2022

Right, given up and called John Lewis, they'll send an engineer out. Pays to shop at middle class shops sometimes!

Grendel · Apr 13, 2022

Deleted member 5849 said:
Right, given up and called John Lewis, they'll send an engineer out. Paysto shop at middle class shops sometimes!

Paying off student loans, shopping at John Lewis well its....

Deleted member 5849 · Apr 13, 2022

Grendel said:
Paying off student loans, shopping at John Lewis well its....

Worker's collective, they are!

(Plus it was the same price as anywhere else, and I didn't realise they gave me a five year guarantee free, until now!)

wingy · Apr 13, 2022

Deleted member 5849 said:
Worker's collective, they are!

(Plus it was the same price as anywhere else, and I didn't realise they gave me a five year guarantee free, until now!)

Yeah just like the co op used to Lol .

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