SW Apologises on Behalf CCFC (1 Viewer)

[RFC]

CCFC STATEMENT

"Dear supporter

Thank you once again for your fantastic support at today’s game against Yeovil Town.

Steven Pressley, the staff and the team are all extremely grateful for the warm welcome they have received since we returned to the Ricoh Arena.

I understand that there were long queues again today for those supporters who were collecting their tickets and Season tickets for the match.

I can only unreservedly apologise for that but you can rest assured that, over the next fortnight, we will be working hard behind the scenes to get all of the systems in place to address this.

The team at the CCFC Superstore have worked unbelievably hard since the announcement that we were coming back to the Ricoh Arena and I know supporters appreciate the effort that they have put in. Without them, the two games we’ve played back in the city would have been impossible.

So, again, I thank you for your patience and understanding. I was so keen to get us back playing in Coventry as soon as possible that there have been issues and it is up to us to work through and resolve those as quickly as we possibly can to ensure that your experience of the club is seamless and smooth – from buying tickets to attending the game.

It’s vital we get those things right off the pitch in order to make sure as many of our supporters can enjoy the action on it.

Steve Waggott, chief executive of Coventry City Football Club."

Hopefully things will run more smoothly for Preston on 27th Sept.. Be THERE!

 

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[smouch1975]

Pillow talk?

 

[Otis]

Pillow talk?

Biting the pillow talk?

 

[Skyblueweeman]

Fair play. Communication slowly getting better and addressing their faults.

Progress.

 

[SkyBlueScottie]

While they needed to be commended for their efforts for the Gillingham game, the fact they failed to get all the tickets out in time for a game that attracted less than 12k is pretty rubbish, especially as in some cases people had purchased their season tickets 2 to 3 weeks prior.

 

[Otis]

While they needed to be commended for their efforts for the Gillingham game, the fact they failed to get all the tickets out in time for a game that attracted less than 12k is pretty rubbish, especially as in some cases people had purchased their season tickets 2 to 3 weeks prior.

Myself ncluded in that. Paid for ST over 2 weeks ago and yet I had to queue up on Saturday morning to pick up my Yeovil ticket.

That's abit incompetent to say the least.

 

[torchomatic]

Well, I'm still disappointed that the sun still shines on my face while in the North stand. I've written to SW in the strongest possible terms asking what he's going to do about it. It's just not good enough. No wonder the crowd was low.

 

[biggymania]

Give them a couple of games to get things together. They made the right decision to move early and worry about the admin later, in my opinion.

 

[Steve.B50]

At least they are accepting there has been major issues and let's hope they are solved in time for the Preston game.

 

[Mick Scoop]

Old news this was sent out on Saturday there's already a thread


Sent from my iPhone using Tapatalk

 

[covcity4life]

lower the ticket prices as an apology.

 

[oldskyblue58]

Selling tickets is not some new innovative process that they have not come across before. It is core business. The system they have been using is not the same system as last time at the Ricoh but it is the system they used last season I believe. So staff should be well equipped to use it. A fan is expected to be able to allocate themselves a ticket online without training and it is certainly not their every day employment. There will be other processes behind that but nothing that is overly complicated. It would seem that the stadium layout was on the IT system soon enough, so no problem there. The rest is largely a manual process of print ticket issue/post ticket.

I do not think there is any great mystery to all this other than the club simply not making enough resource available. Simple choice really, have extra staff available to issue tickets, buy in more bandwidth on the website, and better planning..... or end up with long queues confusion and negative PR. Plan to fail and you will........... the ticket sagas have been primarily poor planning. There is not really any great IT mystery to solve.

 

[Gint11]

It's a ballache. I waited for an hour in the club shop Saturday AM (I know many people a lot longer) and the queues leading into the ground seemed longer than Gills which was weird but I'm willing to give the club some slack. They've had 2 weeks to get things in place. It is only going to become slicker. SW is trying to communicate to the fans as much as poss.

 

[Sbarcher]

Well, I'm still disappointed that the sun still shines on my face while in the North stand. I've written to SW in the strongest possible terms asking what he's going to do about it. It's just not good enough. No wonder the crowd was low.

Well, this should be an easy one for SISU. Just needs the threat of a court case to HIM Almighty and he'll make sure it p****s down for future matches. Now, I don't want you complaining about the rain when this happens.......

 

[percy]

Myself ncluded in that. Paid for ST over 2 weeks ago and yet I had to queue up on Saturday morning to pick up my Yeovil ticket.

That's abit incompetent to say the least.

to be fair to waggott he said from the get go that we would have to be a bit patient regards tickets and the likes. at least they had the forethought to give us the preston tickets with the yeovil ones i suppose