Ticket Solution (1 Viewer)

[Sbarcher]

With a free Saturday, thought I'd take in an Oxford game.
Simple purchase of ticket and free at home printing - job done.
Now, some may say this will cost the club, probably a small %, but if they want to be more customer friendly, this is how to do it.
Hopefully the upload will be ok!

 

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[stupot07]

Do they barcode scan you on the way in?

It would need wasps to install the technology and infrastructure in the stadium to do this. I imagine the initial set up would be quite costly.

How many other club use this technology?




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[Sbarcher]

Is bar-coding already used by Wasps? The technology was already there when it was "our home".

 

[stupot07]

No idea whether wasps use it. I've never been to one of their games and never will.

I can't remember us using the barcode system, I do remember the smart card.


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[westofrayne]

The stadium had SMART card readers and Barcode readers, but the barcode reader is standard ticket size (push in/pull out). to open up to self print etickets the barcode reader would have to be changed so that it could read a barcode printed on A4 size paper.

Yes it would be a massive improvement, but there is an isitial outlay for the reader change and also CCFC ticketing system would have to be networked to the turnstiles

 

[fernandopartridge]

No idea whether wasps use it. I've never been to one of their games and never will.

I can't remember us using the barcode system, I do remember the smart card.


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The tickets previously had a barcode printed on them which the smart card readers used. Not idea what Wasps use, wouldn't be surprised if you're allowed in ticketless!

 

[Sbarcher]

Matchday tickets had a slot to read the barcode if I remember rightly.

 

[ajsccfc]

If I print your photo and beat you there, does that mean I can nab your seat?

 

[skybluesam66]

There are turnstiles at the Ricoh - with "print at home" ticket entrance for Wasps games
they would just need to share the technology

 

[skybluetony176]

You would think print at home is an obvious solution IF the technoogy is already at the Ricoh. It may take some software investment by the club but surely they'd save a fortune in postal costs and the admin cost of doing that.

 

[SkyBlueSid]

There are turnstiles at the Ricoh - with "print at home" ticket entrance for Wasps games
they would just need to share the technology

We noticed those signs outside some turnstiles at the Wigan match. It would be ideal for us to be able to do this for our match package as we can't select seats otherwise without a visit to the ticket office and we live 25 miles away.

All it needs is a bit of co-operation with Wasps and a small investment to share the technology. Instead it continues to operate as a complete lash-up and makes us look like an amateur outfit.

 

[chiefdave]

You would think print at home is an obvious solution IF the technoogy is already at the Ricoh. It may take some software investment by the club but surely they'd save a fortune in postal costs and the admin cost of doing that.

Problem is the cost of access to that infrastructure. The club wanted to use the smart card system for season tickets this year but that hasn't happened so the chances of us being given access to the barcode system are slim.

 

[skybluetony176]

Problem is the cost of access to that infrastructure. The club wanted to use the smart card system for season tickets this year but that hasn't happened so the chances of us being given access to the barcode system are slim.

Sounds like a question for the SCG to ask.

 

[stupot07]

The stadium had SMART card readers and Barcode readers, but the barcode reader is standard ticket size (push in/pull out). to open up to self print etickets the barcode reader would have to be changed so that it could read a barcode printed on A4 size paper.

Yes it would be a massive improvement, but there is an isitial outlay for the reader change and also CCFC ticketing system would have to be networked to the turnstiles

Yes that's what I thought. Barcode but ticket size, so you would struggle to use an A4 print out.


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[Bertola]

All it would need would be some fold-along lines to be part of the print out, ensuring people would be able to fold their a4 paper into the correct size to fit in the slot

 

[torchomatic]

When we purchased our STs back in May we were told that the club "weren't allowed" to use the Smart Card system by Wasps.

Problem is the cost of access to that infrastructure. The club wanted to use the smart card system for season tickets this year but that hasn't happened so the chances of us being given access to the barcode system are slim.

 

[BackRoomRummermill]

The stadium and infrastructure are not owned or managed by ccfc

Any cost would have to be borne by the current operator of the stadium

It is not going to happen

End

 

[ashbyjan]

The reason given by SW to SCG as to why we were using paper tickets and books was simply one of timing. ACL were getting the software updated for the turnstiles and changing providers and it was no going to be ready for when we wanted to be selling season tickets so we had no option but to go with paper books again. He did say that next season we should be on the cards again and there are ongoing discussions about ticket system integration as currently Wasps and City are on different ticketing platforms.

Will raise the question of print at home at SCG on 8th Sept and report back response

 

[malkitccfc]

Printing an e-ticket would make things a lot easier. Just have a guy by the turnstiles with a ticket scanner if we can't use the one already built in at the turnstiles? Do it at Edgbaston for the cricket and its never been a problem

 

[ccfc1234]

Bar code scanning of paper print off's is easy. I was in Canada this summer and all my transfers were printed off and bar code scanned. Would make everyone's life so much easier and prevent ques.

How easy they are to fraud I dont know?

 

[ajsccfc]

I'll let you know after the Oxford game.

 

[Johnnythespider]

Can you not get apps that scan both QR and barcodes on smartphones, simply have somebody on the turnstile using a phone to scan people in. Or have I missed an obvious flaw.

 

[Captain Dart]

Bar code scanning of paper print off's is easy. I was in Canada this summer and all my transfers were printed off and bar code scanned. Would make everyone's life so much easier and prevent ques.

How easy they are to fraud I dont know?

You will have to create and maintain a database with the valid codes that match the issued tickets. Then the scanner has to connect to the database to validate each ticket when it scans them. So you'll need a s/w project to develop the db and link it to the tickets issued (or find a suitable commercial package) then provide a server & a wireless connection, then buy some scanners (industrial quality or they will be broken in weeks). And you'll have to test the whole thing, if it fails at a match it will be a PR disaster.

Not as simple or as cheap & cheerful as you assume I can assure you.

 

[chiefdave]

You will have to create and maintain a database with the valid codes that match the issued tickets. Then the scanner has to connect to the database to validate each ticket when it scans them. So you'll need a s/w project to develop the db and link it to the tickets issued (or find a suitable commercial package) then provide a server & a wireless connection, then buy some scanners (industrial quality or they will be broken in weeks). And you'll have to test the whole thing, if it fails at a match it will be a PR disaster.

The impression I get is that our current ticket system is an off the shelf package that runs on our own hardware located in the Citibase offices. Remember how when they first moved there the ticketing system was screwed and they blamed the speed of the internet connection there.

That gives a barcode system huge problems. Can the internet connection and server at Citibase cope with the traffic 10K tickets being scanned would generate and more importantly what happens if the internet connection goes down or the server goes off. I doubt we have our own dedicated IT support that could fix it quickly.

 

[shmmeee]

The impression I get is that our current ticket system is an off the shelf package that runs on our own hardware located in the Citibase offices. Remember how when they first moved there the ticketing system was screwed and they blamed the speed of the internet connection there.

That gives a barcode system huge problems. Can the internet connection and server at Citibase cope with the traffic 10K tickets being scanned would generate and more importantly what happens if the internet connection goes down or the server goes off. I doubt we have our own dedicated IT support that could fix it quickly.

10K challenge response requests isn't going to kill any but the worst server TBF. Unless they've bought GMKs old one they should be OK.

I know I'll get my head bitten off. But there is a ticketing system in place with a network and scanners and a print at home facility. The most sensible option is surely to pay for that. Obviously point of sale would be an issue. But it can't be insurmountable. Though I guess they must've thought they can do it cheaper as I assume it was discussed when we came back. I guess the question is was the price saving worth the drop in quality?

 

[Nick]

10K challenge response requests isn't going to kill any but the worst server TBF. Unless they've bought GMKs old one they should be OK.

I know I'll get my head bitten off. But there is a ticketing system in place with a network and scanners and a print at home facility. The most sensible option is surely to pay for that. Obviously point of sale would be an issue. But it can't be insurmountable. Though I guess they must've thought they can do it cheaper as I assume it was discussed when we came back. I guess the question is was the price saving worth the drop in quality?

But then would people be happy with prices going up?

It would probably need a decent amount of bandwidth between the server and the points rather than 3g or something but it would then need to query the database so you would think that wOuld be hosted properly and not in a bedroom. Ideally setup with ha and load balancing

 

[Captain Dart]

But then would people be happy with prices going up?

It would probably need a decent amount of bandwidth between the server and the points rather than 3g or something but it would then need to query the database so you would think that wOuld be hosted properly and not in a bedroom. Ideally setup with ha and load balancing

Doubt if anyone currently employed by the club understands your banter old chap.

 

[Sbarcher]

Just an update.
Hand held scanner used by the old boy on the turnstile. Also worthy of note, Oxford rent the ground as we do. Whole area is owned by Kassam the previous owner. The new owners were not happy with beer prices inside the ground. I'm not sure how they contractually managed it but they have a beer tent in the car park with cask ale, cider etc much cheaper than inside the stadium. Owners and directors drink with the fans and stand a round of drinks. Fantastic PR and promotes great atmosphere of community spirit.