Chris Anderson speaks.. (9 Viewers)

[italiahorse]

You were asking about how to order the tickets the same time I actually ordered Mine came 2 days after!

eprinting should help a lot, if people are at work in the daytime they can just order and print them out at work to save the hassle. I dont think ticketmaster had it live for last night

Planning ahead, just in case there was a problem. After all it's only a tenner.

Talking of which, I handed my tenner over just as the guy on gate got distracted. He came back a few seconds later and asked what I wanted and I said my ticket please. He said that I would need to pay to which I said I had. Is it just me having issues ???

 

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[Nick]

Planning ahead, just in case there was a problem. After all it's only a tenner.

Talking of which, I handed my tenner over just as the guy on gate got distracted. He came back a few seconds later and asked what I wanted and I said my ticket please. He said that I would need to pay to which I said I had. Is it just me having issues ???

In fairness, the guy who let me in with the ticket took my ticket and then must have got distracted as the guy behind had to say are you going to let him through. Was an old boy.

 

[italiahorse]

Yep, would have been easier if TM just had sent them out and put Portsmouth onto them.

I noticed all of the scanners were covered up on the turnstyles also.

Just worked it out. TM is not Tony Mowbray. Things are better than I thought

 

[chiefdave]

No problems at Wasps matches so perhaps we should consult them on best practices.

Isn't there ticketing run by Ticketmaster as well?

 

[Nick]

Isn't there ticketing run by Ticketmaster as well?

Yeah, they have the fees also and no potg

 

[chiefdave]

Would be interesting to get some more detail on this.

People are just throwing out the ticketmaster are rubbish line but they are the biggest company in the world for this kind of thing and manage far bigger and busier venues with no issues so the problem lies elsewhere.

From what has been said there were 5 service points open in the ticket office from mid afternoon. So more service points than when it was POTG and open earlier.

So that points to one of two things. Either each transaction was taking a lot longer or we have a disproportionately high number of people who don't buy in advance and turn up from around 7pm onwards without tickets.

If its transaction time then that needs to be looked into to see why it is taking so long. If its just sheer volume of people turning up without tickets what do you do? There's a limit physically to how many service points they can fit in the ticket office so you'd either be looking at mobile offices outside each stand or self service machines or back to POTG - although that seemed to regularly cause issues itself.

 

[Nick]

Would be interesting to get some more detail on this.

People are just throwing out the ticketmaster are rubbish line but they are the biggest company in the world for this kind of thing and manage far bigger and busier venues with no issues so the problem lies elsewhere.

From what has been said there were 5 service points open in the ticket office from mid afternoon. So more service points than when it was POTG and open earlier.

So that points to one of two things. Either each transaction was taking a lot longer or we have a disproportionately high number of people who don't buy in advance and turn up from around 7pm onwards without tickets.

If its transaction time then that needs to be looked into to see why it is taking so long. If its just sheer volume of people turning up without tickets what do you do? There's a limit physically to how many service points they can fit in the ticket office so you'd either be looking at mobile offices outside each stand or self service machines or back to POTG - although that seemed to regularly cause issues itself.

Would need to know that to sort it.

If the system is slow which meant the queue didn't move then ring ticketmaster and give them hell (which they should be doing about tickets and season tickets).

IF the system was ok but it was just the sheer number of people and the ticket office was fully staffed then the only option would be to have other outlets placed around. Ticketmaster would surely have some sort of mobile devices where they can take card payment and book it onto the system.

They do enough football teams, so should know how to cover all of the bases.

 

[Nick]

 

[Nick]

Oh and if it is down to Ticketmaster that Print at Home doesn't work, they shouldn't be able to charge any fees until they have it sorted.

 

[olderskyblue]

We drove past the ticket office at about 7pm, and there was quite a long queue outside. Parked up, and went to one of the stewards by the gate. Showed him my receipt for the tickets, mentioned the actual tickets hadn't arrived, told him about the long queue, assuming it was potg people. He spoke to a supervisor, and they let us in. opened one of the doors between the turnstiles.

Cracking job lads.

 

[Nick]

We drove past the ticket office at about 7pm, and there was quite a long queue outside. Parked up, and went to one of the stewards by the gate. Showed him my receipt for the tickets, mentioned the actual tickets hadn't arrived, told him about the long queue, assuming it was potg people. He spoke to a supervisor, and they let us in. opened one of the doors between the turnstiles.

Cracking job lads.

Always think that should be the way to do it. If people have paid, don't make them queue.

 

[olderskyblue]

Always think that should be the way to do it. If people have paid, don't make them queue.

It's common sense isn't it. The receipt had the seat numbers, names of the people, amount paid. We both had ID (although they didn't ask for it) and the stewards did a good job. Meant the queue had 2 less people in it at the ticket office too.

 

[Nick]

It's common sense isn't it. The receipt had the seat numbers, names of the people, amount paid. We both had ID (although they didn't ask for it) and the stewards did a good job. Meant the queue had 2 less people in it at the ticket office too.

All it would have taken as a print out stuck on a wall saying "if you have paid, go to turnstyle or door xyx, have your receipt ready".

Then they just tick people off as they go in.

 

[fernandopartridge]

It's common sense isn't it. The receipt had the seat numbers, names of the people, amount paid. We both had ID (although they didn't ask for it) and the stewards did a good job. Meant the queue had 2 less people in it at the ticket office too.

Can you do me a photocopy of it for Saturday's game? I think we're on a winner here.....

 

[Grendel]

Isn't there ticketing run by Ticketmaster as well?

Yes and Italia was moaning like fuck last year that we needed to get on board with their great system.

They have no pay turnstiles.

 

[coop]

There should always be cash turnstiles for the people who decide on the day they fancy going or your mate decides to go after a couple of pints on a Saturday it can't cost much to have 3 or 4 open.

 

[letsallsingtogether]

Yes and Italia was moaning like fuck last year that we needed to get on board with their great system.

They have no pay turnstiles.

But we are CCFC why do we need to copy Wasps we should be the ones with best practice.
The sports are also very different in what supporters do.
With Rugby supporters get to the ground early as there is always pre game entertainments, football you turn up sit in your seat watch a warm up really enthralling.

 

[christonabike]

Whats the problem with pay turnstiles? Many people used to go to the game as a last minute thing, if you cant trust people to take cash then employ someone you can trust and its all money in the bank. All this ticket printing crap and booking fees hardly inspires people to go does it?
People queuing around the block is fooking madness in this day and age. What happened with Olderskyblue was someone using their loaf and well done to that steward.

 

[letsallsingtogether]

There should always be cash turnstiles for the people who decide on the day they fancy going or your mate decides to go after a couple of pints on a Saturday it can't cost much to have 3 or 4 open.

There are also people who have to get there straight from work so really are stretched for time.
Need to cater for everyone.

 

[Nick]

There are also people who have to get there straight from work so really are stretched for time.
Need to cater for everyone.

Things like that, the e-ticket stuff will be spot on if Ticketmaster pull their fingers out.

 

[italiahorse]

Would be interesting to get some more detail on this.

People are just throwing out the ticketmaster are rubbish line but they are the biggest company in the world for this kind of thing and manage far bigger and busier venues with no issues so the problem lies elsewhere.

From what has been said there were 5 service points open in the ticket office from mid afternoon. So more service points than when it was POTG and open earlier.

So that points to one of two things. Either each transaction was taking a lot longer or we have a disproportionately high number of people who don't buy in advance and turn up from around 7pm onwards without tickets.

If its transaction time then that needs to be looked into to see why it is taking so long. If its just sheer volume of people turning up without tickets what do you do? There's a limit physically to how many service points they can fit in the ticket office so you'd either be looking at mobile offices outside each stand or self service machines or back to POTG - although that seemed to regularly cause issues itself.

Take the season tickets out of the equation. Switch on print at home. Look at smart phone tickets NFC etc.
Perhaps have membership smart cards that can be preloaded as required.

 

[Nick]

Take the season tickets out of the equation. Switch on print at home. Look at smart phone tickets NFC etc.
Perhaps have membership smart cards that can be preloaded as required.

No idea what the print at home holdup is, all the scanners were covered that I could see.

 

[italiahorse]

Yes and Italia was moaning like fuck last year that we needed to get on board with their great system.

They have no pay turnstiles.

This looks like a CCFC intervention in the ticket office due to 5000 season tickets holders not getting there tickets a few days earlier.

 

[Nick]

This looks like a CCFC intervention in the ticket office due to 5000 season tickets holders not getting there tickets a few days earlier.

Are the season tickets being handled by CCFC?

If so, what is Ticketmaster doing for their money?

 

[letsallsingtogether]

Are the season tickets being handled by CCFC?

If so, what is Ticketmaster doing for their money?

Well you would think ccfc would kick up tbf.

 

[Grendel]

Whats the problem with pay turnstiles? Many people used to go to the game as a last minute thing, if you cant trust people to take cash then employ someone you can trust and its all money in the bank. All this ticket printing crap and booking fees hardly inspires people to go does it?
People queuing around the block is fooking madness in this day and age. What happened with Olderskyblue was someone using their loaf and well done to that steward.

You say ticket printing crap and support paying at turnstiles but refer to "this day and age" - bit of a contradiction surely.

 

[Nick]

Well you would think ccfc would kick up tbf.

Said it on a few threads, if Ticketmaster havent got print at home working (which means no fees) then they should be allowed to charge fees.

 

[Covstu]

silly chavs dont get to stadium on time................

i jest!

too busy playing FIFA eh??

 

[Covstu]

There must be easier ways such as e-tickets etc where you pay for the ticket on TM and download the ticket on PDF and scan it direct from the smartphone. Saves fuss and hassle and more importantly unnecessary queues.

 

[Nick]

There must be easier ways such as e-tickets etc where you pay for the ticket on TM and download the ticket on PDF and scan it direct from the smartphone. Saves fuss and hassle and more importantly unnecessary queues.

There is, but ticket master didn't have it ready last night.

It means no fees if you do it that way too

 

[covcity4life]

too busy playing FIFA eh??

haha nice hombre

 

[Nick]

Apparently working with Ticketmaster, announcement about how they will fix it will come today.

 

[duffer]

I'll never understand this, the last thing you want to do as a business of any kind is put obstacles or doubts in the way of people purchasing your product.

Dedicated fans will tolerate a lot, but for anyone else stories and experiences like these will inevitably put them off. If our budget is based on gate size, we need to reach beyond the dedicated if we're going to have any chance.