Just as some on here continue to shout at the council and rarely comment on Sisu.
So as you are the forum 'owner' and have gone onto the telegraph site to argue your membership numbers, do you not feel you're in a position of creating solidarity and leadership?
What suggestions do you have Nick? What do you suggest?
We know your opinions of the council, can you explain fully your opinions of Sisu? What have they done right and what have they done wrong?
A reply giving your honest opinion of Sisu would be nice, jist for the balance of course
I haven't mentioned membership numbers have I? The only thing I can remember is when somebody said there were a lot more members than there actually are so I corrected it.
The best way is to get something all the fans can agree on which is CCFC, everybody (well most) are bothered because it is CCFC. The time people are together is on a Saturday (mostly), we score a goal and it doesn't matter if people hate x, y or z they are all together. This should be the method taken.
I don't like the fact SISU are our owners, I'd love somebody to come in to try and get the club running at break even or ideally throw loads of millions in as a gift without some sort of comeback 10 years down the line like we have seen before.
As I said on another thread, one of the major issues I have with them is their communication. Included in that is transparency and honesty with the fans. If they communicated honestly, and in a much better way I'd say so many of the issues would never have occurred (or if they did, they would have been handled in a better way).
Their customer service / interaction is absolutely dog shit, there are so many things that would make people feel included or part of the club. Things that wouldn't cost much at all, people shouldn't have to send a tweet to get listened to.
For example Italia is right about the disabled fans, it is shocking they have no easy way to do it. How hard would it be for somebody in the marketing dept to have a hotline for disabled tickets? How many wheelchair fans are there? It wouldn't be hard to have a dedicated number they can call (or even an email) where they can easily buy tickets.
The same with the ST issue, Ticketmaster are being paid to sort this. The club should be writing to the fans without them to say "sorry for the mixup, have a free beer or a pie on us at the next home game". If there are 100 kids who haven't had their ST and are sad "Sorry, get here for 1pm next week and we will show you round the ground".
If people have to go to the ticket office to pickup their season ticket, have a big box full of CCFC mugs or something like that to handover with them. It is only a mug but it is a gesture.
Don't make people go to the ticket office to pick them up (if they are in Coventry, just give a member of staff the day to drive about and deliver them by hand with a free mug to say sorry). It would cost them £50-60 in fuel expenses for a youngster to drive about. People get somebody in CCFC clothing hand delivering, it says a lot more than "come pick it up".
It is things that don't cost anything (bar ink and a stamp) that could be dealt with so much better, and if they do that properly then people wouldn't jump on them for things not ACTUALLY done.
I am not saying the club should lie and bullshit to fans, just maybe if there is a bad situation to deal with it properly and try and get the best out of it. For example Sixfields, it was a shocking situation. They weren't even running free coaches FFS. (I know, politics aside but I just mean they don't try and make shit situations any better).
Look at how Wasps managed to move a club 90 miles with no backlash at all, and get people so against moving clubs onside with them...
Now, there is a huge PR assault on them (not saying they dont do PR as they do) and I can see it happening rather than jumping on it.
I am not in a position to do anything, I am just a normal person who has setup a website. I have no contacts and I have no "links", and I am more than happy for it to stay that way (apart from SBITC, who I am more than happy to promote as much as possible).
Will add more to this through the day in between doing things!
Edit 1: If people if received gestures and saw it, they wouldn't be so quick to be angry about things, they wouldn't be so quick to want to spread a rumour against them. I am only using Ticketmaster and the ST farce as an example above about how they could have handled it so much better and make something good out of a bad situation.
Edit 2: Whilst I don't want to make out that any section of fans are "more important", the OAPS and disabled fans need to be looked after more. I have banged on loads of times about picking up some old boys from care homes around the city to go to games, it would make their day. This in turn makes their families happy, their grandkids / great grandkids might want to go along with them and it might get them hooked.
Edit 3: They should have accounts on sites like this, simply just so if somebody says "I have an issue with a ticket" they see it, jump on it and resolve it. It could even just be sending a PM saying "I can see you have an issue with your disabled ticket, can you let me know your number and I will call you now?". Places like this are channels of support they should be tapping into. I don't mean them coming on to answer things like "wheres the money gone", but the actual customer service issues.
They don't help themselves, even if it is no fault of their own with things there is nothing that shows as a gesture to try and at least make things slightly better.