The pies and pasty issue - the plot thickens (6 Viewers)

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Senior Vick from Alicante

Senior Vick from Alicante

Well-Known Member
Grendel said:
I also work in the industry and the 30 day rule still has an onus on the customer to probe the fault exists and was present at the point of taking delivery - check the wording of you don't believe me.

What happens in practice is that there is often an agreement reached which means it is dealt with.

I have never witnessed a buy back beyond that unless the manufacturer agrees to a goodwill gesture in conjunction perhaps with a retailer for customer satisfaction purposes.
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Gren I think your missing the point. As a 30 year motor trade management proffesional I have to take a motor trade law course every year, my employer demands this. If a fault is found on a car or a product that is sold and it is faulty then it is classed as pre existing. This does not apply if the fault has been caused by missuse or deliberate vandalism. As a retailer you have one chance to fix the fault to the customers satisfaction if he agrees if not its a refund. This applys to a product and this where you later post where you refer to the retailer and manufacturer being the same are getting mudled. If you had a hot pie to complain about then it would be ok but you dont the product isnt their. If the stadium company has withdrawn a service thats what they have done its not a product so the argument falls down. Its the same as the council removing a bus route, you cant ask for your money back if theirs no bus route in the first place unless their is an enforceable contract, this is then contractual law.
 
skybluebeduff

skybluebeduff

Well-Known Member
Senior Vick from Alicante said:
Gren I think your missing the point. As a 30 year motor trade management proffesional I have to take a motor trade law course every year, my employer demands this. If a fault is found on a car or a product that is sold and it is faulty then it is classed as pre existing. This does not apply if the fault has been caused by missuse or deliberate vandalism. As a retailer you have one chance to fix the fault to the customers satisfaction if he agrees if not its a refund. This applys to a product and this where you later post where you refer to the retailer and manufacturer being the same are getting mudled. If you had a hot pie to complain about then it would be ok but you dont the product isnt their. If the stadium company has withdrawn a service thats what they have done its not a product so the argument falls down. Its the same as the council removing a bus route, you cant ask for your money back if theirs no bus route in the first place unless their is an enforceable contract, this is then contractual law.
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Surely anyone who claims they're a 'Proffesional' would spell it correctly? ;)
 
skybluetony176

skybluetony176

Well-Known Member
Nick said:
Audi, why?
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Well depending on what version from Grendull you want to believe if it develops a fault you either need to take it to your local Audi dealer or bypass them and take it directly to Audi in Germany. I think it has something to do with whether you lived in Scotland but moved to Cornwall or not. Hope that clears things up ;)
 
Astute

Astute

Well-Known Member
SkyBlueZack said:
Asking CCFC for further explanation when they have commented and said it's out their hands insinuates you don't believe them. Yes you have said ACL should comment but you seem to have a bigger issue with CCFC not giving a full detailed explanation.
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OMG Grendel has an understudy.

So me saying that it would be good if they could expand on having their hands tied as we would know who to aim what at has now become I don't believe them :smuggrin:
 
Grendel

Grendel

Well-Known Member
Senior Vick from Alicante said:
Gren I think your missing the point. As a 30 year motor trade management proffesional I have to take a motor trade law course every year, my employer demands this. If a fault is found on a car or a product that is sold and it is faulty then it is classed as pre existing. This does not apply if the fault has been caused by missuse or deliberate vandalism. As a retailer you have one chance to fix the fault to the customers satisfaction if he agrees if not its a refund. This applys to a product and this where you later post where you refer to the retailer and manufacturer being the same are getting mudled. If you had a hot pie to complain about then it would be ok but you dont the product isnt their. If the stadium company has withdrawn a service thats what they have done its not a product so the argument falls down. Its the same as the council removing a bus route, you cant ask for your money back if theirs no bus route in the first place unless their is an enforceable contract, this is then contractual law.
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Sorry you are totally wrong - there is no way on earth an organisation has to have 100% RFT ratesor face the prospect of blithely handing the customer his cash back if he so wishes at any time after the 30 day expiry period

How many such cases in your experience have there been where this has occurred after the 30 day period?

The post 30 day to 6 months period I would bet you without manufacturer mediation and support in bridging cost of depreciation the answer is nil. If a car continues to fail there is normally a collaboration between manufacturer and retailer but it's very difficult for a consumer to obtain a refund through the act you quote. What happens in practice is the retailer may buy a car back but with goodwill support from the manufacturer to retain the customer. After 6 months of ownership the rights take a hit again.

As for the RFT statement I'm bewildered.
 
Grendel

Grendel

Well-Known Member
Grendel

Grendel

Well-Known Member
skybluetony176 said:
Well depending on what version from Grendull you want to believe if it develops a fault you either need to take it to your local Audi dealer or bypass them and take it directly to Audi in Germany. I think it has something to do with whether you lived in Scotland but moved to Cornwall or not. Hope that clears things up ;)
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Tony there is a huge Audi NSC in Milton Keynes.
 
Nick

Nick

Administrator
It's not under warranty so I can take it any where.

My last car was and I had a number to call if there was any issues, they sent me a courtesy car and got it to the garage.

Never had another under warranty so don't know.
 
skybluetony176

skybluetony176

Well-Known Member
Grendel said:
Tony there is a huge Audi NSC in Milton Keynes.
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Fair enough. Now all you have to do is make your mind up whether Nick should take it there, his local dealer or back to the factory in Germany. He probably needs to confirm if he's recently moved to Cornwall from Scotland first though I'd imagine. But once he's done that I'm sure you can point him in the right direction though.
 
Grendel

Grendel

Well-Known Member
Astute said:
So the manufacturer doesn't have to sort it but the dealership does like you said it doesn't?
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The manufacturer In the uk is based in Milton Keynes and will handle customer issues. It has a large customer service department.
 
Astute

Astute

Well-Known Member
Grendel said:
The manufacturer In the uk is based in Milton Keynes and will handle customer issues. It has a large customer service department.
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So I would have to take it to MK to get it fixed?

Must be a new thing. Had a few Audis over the years. The wife has had a couple also. Any problems and they have always gone back to the dealership. They sort it and you get it back.
 
Grendel

Grendel

Well-Known Member
Astute said:
So I would have to take it to MK to get it fixed?

Must be a new thing. Had a few Audis over the years. The wife has had a couple also. Any problems and they have always gone back to the dealership. They sort it and you get it back.
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No you take it to a retailer. Your cars are very old and decrepit though aren't they so I'm not sure on your rights to be fair.
 
Astute

Astute

Well-Known Member
Grendel said:
The one in the avatar has certainly had its day
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Have you ever driven anything as good? She is now my track car. Running just over 500bhp. Quite a buzz on FWD. But you just don't have a clue.

Would you like to start on my other cars?
 
Grendel

Grendel

Well-Known Member
Astute said:
Have you ever driven anything as good? She is now my track car. Running just over 500bhp. Quite a buzz on FWD. But you just don't have a clue.

Would you like to start on my other cars?
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Dunno. My XKR convertible was always my favourite for speed. I once drove on the Nurburgring on it as part of a visit. Got a pro driver taking it round on there as well.
Always loved xj's when I had them.
Nowadays more of a Range Rover and Discovery sort.
 
Astute

Astute

Well-Known Member
Grendel said:
Dunno. My XKR convertible was always my favourite for speed. I once drove on the Nurburgring on it as part of a visit. Got a pro driver taking it round on there as well.
Always loved xj's when I had them.
Nowadays more of a Range Rover and Discovery sort.
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Badly flexed in the middle in corners. Not that good at all. Just like most convertibles. Good motor for posing in though.

You say my Coupe is past it. Do a search for them going round the Nurburgring. You will see them go past just about everything. Then say they are past it.
 
Otis

Otis

Well-Known Member
Good grief! My engine is bigger than your engine!!

Bet neither of you had a three wheeled Robin Reliant did you? It was green. Me and my mates called it the Green Pig. We even wrote a song about it.

'My Green Pig ain't very sporty,
My Green Pig only does about 40,
It blows over in the wind.'

Hands down, I win!!!
 
olderskyblue

olderskyblue

Well-Known Member
skybluetony176 said:
XJ series 2 coupe was the best Jag ever made. Design perfection.
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Well, much as i like that one, the E Type has to be the best Jag (or car) ever made if you're talking design perfection. Granted, it had a few failings actually driving one...
 
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