The pies and pasty issue - the plot thickens (1 Viewer)

[Grendel]

Again that's different to what you just said in another post. You said, and I quote "Would you bollocks -you'd go to the local retailer who'd then deal with the issue in consultation with the manufacturer". I've just agreed with that and I'm apparently still wrong. You've completely lost the plot. Go and have a lie down and have a long hard think about your life. There's a good fellow.

The NSC is the manufacturer Tony

 

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[Senior Vick from Alicante]

That is essentially a load of waffle around the 30 day rule which is also in effect covered

What you need to ask yourself is this - you buy a car from Scotland and take it down to Cornwall where you live and then it develops issues.

Where do you think the customer takes the car - Scotland?

Essentially yes. The law states that you have a 30 day right to a full refund. After this you can either get a replacement or refund less fair wear and tear up to 6 months after the purchase. This is a contract in law with the retailer, this only changes if the manufacturer and retailer are the same.

 

[skybluetony176]

My sympathies.

(unless it's an Evo)

It's a good car to be fair. Ugly inside and out but a good car. Certainly wouldn't need to think twice about owning another one.

 

[skybluetony176]

The NSC is the manufacturer Tony

Pardon me for not knowing what it stood for. But then again I don't work in the motor retail trade so why would I. It's not exactly a clever trick you've pulled of there and ironically you also just explained why you should take your complaint of no hot food available on CCFC match days to CCFC.

 

[Otis]

Aggghhhhhhhhh!!!!!!

That was aimed at this thread.

I am losing the will to live, so will go to the hallway, take my coat off the peg gently and quietly back out of the room disappearing into the night.

 

[Grendel]

Essentially yes. The law states that you have a 30 day right to a full refund. After this you can either get a replacement or refund less fair wear and tear up to 6 months after the purchase. This is a contract in law with the retailer, this only changes if the manufacturer and retailer are the same.

In reality you actually can't can you. In fact even the 30 day rule is difficult as the legal refund obligation states something does it not? Something which the consumer site you have copied that from omits to say which makes any obligation beyond 30 days abject nonsense.

I've provided a link from the you gov site. That's the reality and that's what always happens.

 

[Senior Vick from Alicante]

In reality you actually can't can you. In fact even the 30 day rule is difficult as the legal refund obligation states something does it not? Something which the consumer site you have copied that from omits to say which makes any obligation beyond 30 days abject nonsense.

I've provided a link from the you gov site. That's the reality and that's what always happens.

I work in the industry, the retailer has less rights than the customer. If you have a fault you can return the goods within 30 days for a full refund that is fact and I have first hand experience of it happening. What is being confused on this thread is the difference between goods and a service. The law is the law and your rights are backed and enforced by trading standards.

 

[skybluetony176]

In reality you actually can't can you. In fact even the 30 day rule is difficult as the legal refund obligation states something does it not? Something which the consumer site you have copied that from omits to say which makes any obligation beyond 30 days abject nonsense.

I've provided a link from the you gov site. That's the reality and that's what always happens.

The link you've provided is specifically about goods that aren't fit for purpose. It's also dated 2012. The consumers act came into force in 2015 so also supersedes the link you provided in any case.

 

[Astute]

When I am I will but as usual I am not - this is a 30 day rule which had some effect but is dealt with

Ironic anyway as you made a whole day yesterday of throwing a sisu defender line out and after much flannel and waffle had to admit you'd made it up.

Utter bollocks from Grendel as usual.

 

[skybluetony176]

Aggghhhhhhhhh!!!!!!

That was aimed at this thread.

I am losing the will to live, so will go to the hallway, take my coat off the peg gently and quietly back out of the room disappearing into the night.

Sssshh! It's funny. Grendull is disproving his own point to make a point. It don't get better than that.

 

[Grendel]

I work in the industry, the retailer has less rights than the customer. If you have a fault you can return the goods within 30 days for a full refund that is fact and I have first hand experience of it happening. What is being confused on this thread is the difference between goods and a service. The law is the law and your rights are backed and enforced by trading standards.

I also work in the industry and the 30 day rule still has an onus on the customer to probe the fault exists and was present at the point of taking delivery - check the wording of you don't believe me.

What happens in practice is that there is often an agreement reached which means it is dealt with.

I have never witnessed a buy back beyond that unless the manufacturer agrees to a goodwill gesture in conjunction perhaps with a retailer for customer satisfaction purposes.

 

[Astute]

The link you've provided is specifically about goods that aren't fit for purpose. It's also dated 2012. The consumers act came into force in 2015 so also supersedes the link you provided in any case.

I'm waiting for him to expand on his electronics stores still. As in Curry's that I mentioned. They tried like Grendel to tell me what the law is. But I knew what it was. The store manager admitted I was right. I got a full refund.

And I had another one from the same store. I had an actifry that packed up on the last day of the warranty. I went just before closing time. They said nobody was available as it was closing time. I went back a few days later. They told me it was out of warranty. But knowing the laws that I stated they took it off me and got it repaired. It had the same problem about 6 months later. They said nothing could be done. I told them it was an unsatisfactory repair. They got it fixed again.

 

[Grendel]

Sssshh! It's funny. Grendull is disproving his own point to make a point. It don't get better than that.

Well no because CCFC clearly from all this discussion have no obligation at all.

It is now beyond doubt ACL's responsibility as to quote senior Vick the "manufacturer and the retailer are the same" they are - they are ACL and ccfc have no influence or fault in the matter

 

[Astute]

Well no because CCFC clearly from all this discussion have no obligation at all.

It is now beyond doubt ACL's responsibility as to quote senior Vick the "manufacturer and the retailer are the same" they are - they are ACL and ccfc have no influence or fault in the matter

So who has said it is the fault of CCFC?

More like you are insinuating that they have to take the heat away from most knowing that you are bullshitting.

 

[Grendel]

I'm waiting for him to expand on his electronics stores still. As in Curry's that I mentioned. They tried like Grendel to tell me what the law is. But I knew what it was. The store manager admitted I was right. I got a full refund.

And I had another one from the same store. I had an actifry that packed up on the last day of the warranty. I went just before closing time. They said nobody was available as it was closing time. I went back a few days later. They told me it was out of warranty. But knowing the laws that I stated they took it off me and got it repaired. It had the same problem about 6 months later. They said nothing could be done. I told them it was an unsatisfactory repair. They got it fixed again.

Of course you did - next you will ne telling me that people on here defend sisu. Oh that was yesterday's tale.

 

[Otis]

Sssshh! It's funny. Grendull is disproving his own point to make a point. It don't get better than that.

He'll never back down. You do know that don't you.

 

[Astute]

Of course you did - next you will ne telling me that people on here defend sisu. Oh that was yesterday's tale.

You don't defend them.....do you

So what did I say then? More like have a go at anyone who has a go at them. If you want to call that defending them then so be it. It is what you do all the time.

 

[SkyBlueZack]

So who has said it is the fault of CCFC?

More like you are insinuating that they have to take the heat away from most knowing that you are bullshitting.

Asking CCFC for further explanation when they have commented and said it's out their hands insinuates you don't believe them. Yes you have said ACL should comment but you seem to have a bigger issue with CCFC not giving a full detailed explanation.

 

[Grendel]

You don't defend them.....do you

So what did I say then? More like have a go at anyone who has a go at them. If you want to call that defending them then so be it. It is what you do all the time.

The other thing I find bizarre beyond belief is that this whole tiresome debate began with your analogy - anolagy you now admit means the blame for this whole episode lies squarely at the door of acl. At that point even I give up.

 

[skybluetony176]

Well no because CCFC clearly from all this discussion have no obligation at all.

It is now beyond doubt ACL's responsibility as to quote senior Vick the "manufacturer and the retailer are the same" they are - they are ACL and ccfc have no influence or fault in the matter

Really? Where does it say ACL/IEC have an obligation or responsibility to provide hot food to all occupied areas on CCFC match days exactly? They're under less obligation than CCFC as it's CCFC who have sold you your match day experience not ACL/IEC.

Senior Vick said and I quote "This is a contract in law with the retailer, this only changes if the manufacturer and retailer are the same".

Another example of you bullshitting and twisting peoples words. Also ACL aren't a manufacturer, the are a service provider. Something else Senior Vick has pointed out that you've chosen to ignore.

 

[SkyBlueZack]

Where does it say CCFC have an obligation to supply hot food? Is the matchday experience sold with the promise of hot food being available? The hot food has been taken away by IEC. The club inform fans and say it's out their hands. Fans then turn on club demanding answers to something that is out their hands.

Still, you think all energy should be focused on SISU. So it's of little surprise. Only once have you challenged the ACL/CCC/IEC/Wasps/Higgs cartel when news of the academy situation broke. A quick don't look at us, look at SISU and you're back on the SISU out hype.

 

[SkyBlueCharlie]

I was feeling really crap until I read this thread, best laugh I've had for ages. Ignore Otis guys, keep it up, only thing I don't understand is where's Nick gone?

 

[Grendel]

Really? Where does it say ACL/IEC have an obligation or responsibility to provide hot food to all occupied areas on CCFC match days exactly? They're under less obligation than CCFC as it's CCFC who have sold you your match day experience not ACL/IEC.

Senior Vick said and I quote "This is a contract in law with the retailer, this only changes if the manufacturer and retailer are the same".

Another example of you bullshitting and twisting peoples words. Also ACL aren't a manufacturer, the are a service provider. Something else Senior Vick has pointed out that you've chosen to ignore.

Acl are the provider of this service which is entirely their operation

Unless I am mistaken this refers to the selection of food that can be purchased by customers over and above the corporate package agreed.

Ccfc cannot import additional food and beverage to sell. Effectively compass and acl are service provider and "manufacturer" - the club is powerless to actually offer any alternative

I defend the club on this totally.

 

[skybluetony176]

Where does it say CCFC have an obligation to supply hot food? Is the matchday experience sold with the promise of hot food being available? The hot food has been taken away by IEC. The club inform fans and say it's out their hands. Fans then turn on club demanding answers to something that is out their hands.

Still, you think all energy should be focused on SISU. So it's of little surprise. Only once have you challenged the ACL/CCC/IEC/Wasps/Higgs cartel when news of the academy situation broke. A quick don't look at us, look at SISU and you're back on the SISU out hype.

It doesn't and I've never said it does. However we are first and foremost CCFC fans or as Tim likes to call us "customers". Now if my customers were unhappy I'd address that whether it's an outside service provider or not I would expect any issue's to come to me directly and I would then take it up with said service provider.

If you buy a new house of Bloors, Wimpey, Persimmons etc. and the boiler goes up it you don't complain directly to the boiler manufacturer. You don't complain directly to the subcontractor plumber who works for the plumbing firm who won the contract of the house building company. You don't go directly to the plumbing company who won the contract of the house builders. You do however go to the house builders that you purchased the house from. No different here. There's a due process and sorry but saying it's out of our hands is a throwaway comment. I'm sure you'll agree that CCFC fans deserve better than that and it really wouldn't hurt the club to go into more details. In fact just the opposite. It would do them some good.

 

[Nick]

I was feeling really crap until I read this thread, best laugh I've had for ages. Ignore Otis guys, keep it up, only thing I don't understand is where's Nick gone?

I've got no idea about selling laws so I'm lost!

 

[SkyBlueCharlie]

Me neither but it's fun to to read, turning pies into cars and houses or even a Curry! Surprised no-one has mentioned holidays yet, that's always good for a right royal ding-dong among the consumer law 'experts'.

 

[Otis]

I've got no idea about selling laws so I'm lost!

You should come to me then. I know everything.

I used to work at a car dealership and at a supermarket and at Curry's and for a boiler manufacturer and doing football hospitality and have also eaten pies.

I am an expert in everything.

 

[SkyBlueCharlie]

You should come to me then. I know everything.

I used to work at a car dealership and at a supermarket and at Curry's and for a boiler manufacturer and doing football hospitality.

I am an expert in everything.

Hello Grendel

 

[Skybluefaz]

An early contender for thread of the year. Next up, Why Weetabix are classed as biscuits for tax purposes.

 

[skybluetony176]

Acl are the provider of this service which is entirely their operation

Unless I am mistaken this refers to the selection of food that can be purchased by customers over and above the corporate package agreed.

Ccfc cannot import additional food and beverage to sell. Effectively compass and acl are service provider and "manufacturer" - the club is powerless to actually offer any alternative

I defend the club on this totally.

No they aren't. The service has been withdrawn. Do keep up. Now if they ARE contractually obligated to provide hot food to all occupied area's then that's different. This is clarification that the fans it effects need from the club. ACL seem to be saying that there isn't any contractual obligation. If that's true then by all means write, phone or whatever you like to ACL and ask them why but what obligation do they have to either reply to you or reinstate the service on your request? Have you hired the venue? Have you negotiated any of the details of the venue hire? Do you have the authority to negotiate what facilities are available on CCFC match days? No to all of them will be the answer. So who has? CCFC of course. Who have you purchased your match day ticket of? CCFC. Who has authority as the venue hirer to negotiate what facilities are available? CCFC. So who should you be asking to deal with this issue if you do indeed believe this is an issue? I'm assuming that you do believe this to be an issue as you can't have a half time pie as usual.

 

[skybluetony176]

I've got no idea about selling laws so I'm lost!

I'll help you out. What make of car do you own?

 

[Nick]

I'll help you out. What make of car do you own?

Audi, why?

 

[Otis]

An early contender for thread of the year. Next up, Why Weetabix are classed as biscuits for tax purposes.

And why some elements don't like them.

 

[Sky Blue Kid]

Sale of Goods Act - Which? Consumer Rights

 

[SkyBlueZack]

Audi, why?

Very nice. Now we know where the management charges are going;-)