BananaFlats
Well-Known Member
It’s back. Give me the fucking technical difficulties screen, rather have a refund
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Sent from my iPhone using Tapatalk
ifollow 2019/20 (6 Viewers)
- Thread starter covcity4life
- Start date
Terry Gibson's perm
Well-Known Member
Back on now
AngryAnt
Well-Known Member
I was locked out of my account (password reset), spent over an hour waiting on the live chat to get back to me in two seperate broswers. After looking at the score, kinda glad I watched youtube instead.
skybluesam66
Well-Known Member
to be fair - I would give them another £10 for the bits we saw
Ricketts
Well-Known Member
Thats an extra £1
AFCCOVENTRY
Well-Known Member
Feeds working again. Games being replayed
Terry Gibson's perm
Well-Known Member
They can keep the money worth every penny to see the end of the game
AFCCOVENTRY
Well-Known Member
Should see Hiwula’s goal shortly
CovUpNorth
Well-Known Member
Showing the full game now, with no buffering or technical difficulties!!
east_midlands_skyblue
Well-Known Member
I've asked for a refund too. Poor service today, but glad I got to see the end.
D
Deleted member 4439
Guest
Well, got a swift and full reply from their customer service.
--------------
Hello,
Thank you for your email, sorry to hear you are experiencing difficulty with the iFollow service.
If you require technical advice, you will need to contact Endeavor, our partners who operate the iFollow system on behalf of the EFL. They have a dedicated specialist support team you can reach via the 'live chat' option on your club website, where you can find a small ‘chat bubble icon’, at the bottom right of your screen (visible once you have clicked on ‘got it’ to accept cookies).
Clicking this will open a live chat with one of our specialist advisors, who will issue relevant technical advice for you. The chat service is available on club websites from 8am - 10pm, Monday to Friday and on match-days from 3 hours prior to kick-off to 3 hours post final-whistle.
They will also deal with any refund requests accordingly.
Alternatively, you can e-mail [email protected] or on non-match-days the billing and subscription number is 0207 826 4577.
--------------
Hello,
Thank you for your email, sorry to hear you are experiencing difficulty with the iFollow service.
If you require technical advice, you will need to contact Endeavor, our partners who operate the iFollow system on behalf of the EFL. They have a dedicated specialist support team you can reach via the 'live chat' option on your club website, where you can find a small ‘chat bubble icon’, at the bottom right of your screen (visible once you have clicked on ‘got it’ to accept cookies).
Clicking this will open a live chat with one of our specialist advisors, who will issue relevant technical advice for you. The chat service is available on club websites from 8am - 10pm, Monday to Friday and on match-days from 3 hours prior to kick-off to 3 hours post final-whistle.
They will also deal with any refund requests accordingly.
Alternatively, you can e-mail [email protected] or on non-match-days the billing and subscription number is 0207 826 4577.
CanadianCCFC
Well-Known Member
Not sure how much money I could get back but it’s now 1.5 games off my iFollow season pass.
Evo1883
Well-Known Member
And me, be nice to get a refund despite watching the goals that drew the game lol
Sick Boy
Super Moderator
The problem with that is that they’d be little incentive for IF to fix issues and less people would sign up in the future, so the club would lose out in the long run
where did you contact them for a refund? I've not heard anything back
kg82
Well-Known Member
Yeah, me neither. 2 emails as well.
covcity4life
Well-Known Member
saw 3 cov goals. enuff to forget the refund 4 me but they need to sort it out going forwards
missed pompeys 2nd and 3rd goals so a 3-1 win right!! actually emailed them at 3-1 so had a right cob on at that point
JulianDarbyFTW
Well-Known Member
I emailed about 5 mins before the stream came back on in the second half, got a reply about 10pm, and another reply this morning just before 10am.
Johnnythespider
Well-Known Member
I've had a reply, [email protected] is who i emailed
kg82
Well-Known Member
Nah, no forgiveness from me! I got up at 2:45am to watch... been out of it all day! Which means I’m grouchy and I’m getting that damn money back!
yeah that's who I emailed aswell. maybe just taking a while to wade through all the requests then
ajsccfc
Well-Known Member
Looks like EFL are doing the right and obvious thing of contacting people rather than asking them to request a refund, so you should hear something before too long
kg82
Well-Known Member
Saw that. Sounds like it might have been a whole network thing rather than just our game.
Sick Boy
Super Moderator
ajsccfc
Well-Known Member
Yeah, had a look while it was going on and it seemed to be happening to a load of games so it was their provider having a nightmare evening
shmmeee
Well-Known Member
Just got mine through:
Dear Iain,
We are writing to you with regards to your viewing of Portsmouth vs Coventry City, via the official Coventry City iFollow service on the 20th August 2019.
As a result of an unforeseen localised technical issue on the night, the video stream was not able to be delivered consistently throughout the match to the standard that all parties involved expect.
By means of an apology, please find below a complimentary promotional code, rewarding you for your loyalty and giving you free access to the next available Coventry City game of your choice.
Dear Iain,
We are writing to you with regards to your viewing of Portsmouth vs Coventry City, via the official Coventry City iFollow service on the 20th August 2019.
As a result of an unforeseen localised technical issue on the night, the video stream was not able to be delivered consistently throughout the match to the standard that all parties involved expect.
By means of an apology, please find below a complimentary promotional code, rewarding you for your loyalty and giving you free access to the next available Coventry City game of your choice.
chiefdave
Well-Known Member
Reckon Pompey are still are dial up.