British fucking Telecom, they're the definition of useless, ordered a new phone from them on Sunday, meant to arrive on Tuesday, never turned up so I phoned them, they say they never completed the order and they have no idea why, the person I ordered it with left notes on my file about it ffs, anyway, I re-ordered it on Wednesday for it to come today, I phoned them yesterday to confirm it's all gone through and I will receive it today, they even confirmed to me an expected delivery time, they've missed delivery by a good few hours, spoke I phoned them again and they've said they won't be able to fulfill the delivery until Monday. Told them to shove it up their arse. Useless cunts.