Hi Northern Wisdom,
As you may be aware, following the UK government’s recent announcement, guidance for England on social distancing and the wearing of face coverings will be changing from 19 July. We’re getting in touch to let you know what this means for your journeys with us and how it affects the measures we currently have in place.
Social distancing
As UK government guidance for England on social distancing is changing, you may be seated next to another passenger when travelling after 19 July. If you booked a ticket before 13 July, for travel with LNER from 19 July onwards, we’re keeping your seat socially distanced. However, customers with flexible tickets may take seats around yours if there is limited space onboard.
*Whilst social distancing guidance remains in place in Scotland, we have reached an agreement with Transport Scotland that LNER will operate under English guidance. This will ensure a consistent experience for customers on our cross-border services. However, face coverings remain mandatory in Scotland for the time being.
Face coverings
From 19 July, please continue to wear a face covering on our trains, in our stations and our Travel Centres. Thank you for being considerate of other customers and our colleagues. We understand if you are unable to wear a face covering due to medical reasons.
If you're travelling in Scotland, please note it is still a legal requirement to wear a face covering, unless exempt.
Seat reservations
We highly recommend that you reserve a seat to travel on an LNER service. Most seats on our trains require a reservation. Reserving a seat is quick and simple and can be done up to five minutes before departure on our website or on the LNER app. There will be a number of unreserved seats in the Standard and First Class areas of each of our trains.
Enhanced cleaning
We are continuing with increased cleaning on our trains and in our stations. To help protect others, you can do your part by regularly washing your hands. We have toilets available at stations and onboard to help with this.
You can find out more on the UK government’s latest announcement and what that means when travelling with LNER here.
We look forward to welcoming you back onboard.