Can't help but feel like the fans are the ones at fault for not arriving early enough and causing all of these queues.
Why aren't the fans taking advantage of the opportunities provided to help them arrive and get in earlier such as:
- The extra perimeter fencing around the ground encouraging longer routes to be taken when attempting to walk to a turnstile
- The incredible train service to Coventry Arena station which is surely the best service in the West Midlands to get fans straight to a ground on matchdays
- The double decker shuttle buses that efficiently take fans from the City Centre, Train Station and Pool Meadow directly to the ground without any other stops
- The large car parking exclusion zone maximising the distance some fans will walk to get to the turnstiles
- The extensive temporary road closures put in place before kick off to help fans to cross the A444 without bottlenecks and delays
- the opportunity to add matchday tickets to a plastic membership card for non-Season Ticket Holders for faster entry.
- the folding lines on printed tickets being in the wrong place so the printed tickets won't fit in the scanner when folded as instructed
- the lack of line markings / fencing outside turnstiles to help lead to orderly queues that doesn't just lead into the barriers placed without gaps on the way into the North Stand. This then leads into queues that block off or limit the ability of fans to move from left to right when the loudspeaker helpfully explains that the reason for the problems is fans using the wrong turnstiles when they follow the printed instructions and go to the turnstiles on their ticket
- the additional stewarding placed standing around the away fans area rather than being used to complete searches in pairs away from the turnstiles or assisting with scanning problems either at the turnstile or with handheld scanners.
The way a lot of our fans act they must think they are owed the right of admission for paying to get in and I think it's high time they apologised to the club and arena staff for the way in which attendances have increased and are continuing to increase which makes life so much more difficult for everyone.
I know it was 7 years ago but have any other clubs had to delay a kick off due to the inability of 11,672 fans to be able to enter a 32k-ish stadium for a FA Trophy Semi Final game?
Speaking of delayed kick offs - does the lack of delays to kick offs mean that the CBS Arena is the first venue in England to implement 'safe standing areas' during football matches that are located outside of the stadium bowl on the way into the turnstiles?
Great post and this is exactly why people get annoyed. Everyone can see the problems, and there's plenty of solutions put forward but for all the 'we're trying to fix things' we get from the club nothing seems to change. Or worse they try something, it works, and it doesn't happen again.
We had the road closed, largely successful albeit some tweaks needed, hasn't happened since. We had a game with extra stewards on each turnstile searching people people they got to the front, it worked and people got in quicker, hasn't happened since.
This is not complex stuff and its things venues up and down the country manage on a regular basis. And it's not all down to football fans turning up 5 minutes before kick off. Stadium concerts there have made the national press with stories of how disorganised it is, queues to get in, impossible to get away from the arena and I know of a tour manager of one act who played in the exhibition hall who was seeing so many tweets and messages from the acts fans worrying they weren't going to be able to get in that he had to personally intervene.
We even had someone on here posting as if they were part of the team responsible for this, although given some of the posts I'm not convinced it wasn't someone on a wind up as the answers to most things seemed to be its your own fault or fingers in the ears that never happened. Not to mention the bizarre we can't do anything the stadiums too old, it wouldn't be built like that now line when we go to stadiums far older than ours without any problems.
We're not asking for anything special, just a basic level of service that every other venue in the country manages.