Ticket Office email (5 Viewers)

[Cv3cov]

My 17 yr old had season ticket since he was 4. Had this email request to prove his age today:


Good Afternoon,

We are currently conducting checks and updating all accounts, are you able to provide proof of age so we can make sure the date of birth on the account is correct please?

This can be done at the ticket office in person or a picture response to this email (passport, birth certificate or driver licence). Please note we do not keep copies on files and emails will be deleted once notes have been added to the account.

Please note, the season ticket will not be posted/activated until we have seen this.

Thank you.

If we can be of any further assistance, please do not hesitate to contact us.

Anyone else had one?

 

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[Evo1883]

My 17 yr old had season ticket since he was 4. Had this email request to prove his age today:


Good Afternoon,

We are currently conducting checks and updating all accounts, are you able to provide proof of age so we can make sure the date of birth on the account is correct please?

This can be done at the ticket office in person or a picture response to this email (passport, birth certificate or driver licence). Please note we do not keep copies on files and emails will be deleted once notes have been added to the account.

Please note, the season ticket will not be posted/activated until we have seen this.

Thank you.

If we can be of any further assistance, please do not hesitate to contact us.

Anyone else had one?

Yes we had this for our girls , we sent it and they've confirmed

 

[Old Warwickshire lad]

That’s good. You can do it safe in the knowledge that your details are not being recorded, and you are helping the club weed out the fraudsters who have been cheating all of us.

 

[AJB1983]

Same I had it for both of mine.

 

[Nobbie_67]

Yep, same for my grandson a few weeks back. Glad they're checking and now they have his details it should hopefully help them to automate the right categories going forwards?

 

[Hoofhearted]

Yeah we've had one for my son but not one for my daughter, very odd

 

[Nobbie_67]

Yeah we've had one for my son but not one for my daughter, very odd

Girls must be more trustworthy?!

 

[Alkhen]

My 17 yr old has had a season ticket for 25 years I just don't understand why there is suddenly a lack of trust from the club

 

[Ashdown]

My 17 yr old has had a season ticket for 25 years I just don't understand why there is suddenly a lack of trust from the club

Or better management all round in an effort to combat fraud .

 

[Alkhen]

Or better management all round in an effort to combat fraud .

 

[Sky Blue Pete]

Yes we had this for our girls , we sent it and they've confirmed

Same

 

[robbiekeane]

My 17 yr old has had a season ticket for 25 years I just don't understand why there is suddenly a lack of trust from the club

For fuck sake people will moan about anything

Just send proof and crack on with your life

 

[Alkhen]

For fuck sake people will moan about anything

Just send proof and crack on with your life

I'll tell him to send in his HGV license after he gets home from lawn green bowls club

 

[robbiekeane]

I'll tell him to send in his HGV license after he gets home from lawn green bowls club

Hahahaha

 

[robbiekeane]

I'll tell him to send in his HGV license after he gets home from lawn green bowls club

 

[wingy]

Where's the infancy category?

 

[Jarvo87]

I had a similar request last week to prove my daughter’s age; Interestingly they have changed the wording completely in the email above, to the one I received. Not sure it’s as a consequence of my (or others) email exchange/conversations but if it has been, then good they have taken some feedback onboard!

as an aside, I found the TO team to be really responsive and helpful on this

 

[Old Warwickshire lad]

Haha just had my email for proof of age. Turned 70 and had a season ticket for longer than I care to remember.
Know where my driving license is though, cos I had to get a new one when I was 70.

 

[MalcSB]

Haha just had my email for proof of age. Turned 70 and had a season ticket for longer than I care to remember.
Know where my driving license is though, cos I had to get a new one when I was 70.

Snap, but only just got my new licence as coming up to 70

 

[wingy]

So, say for instance you don't drive or have a passport what then?

 

[MalcSB]

So, say for instance you don't drive or have a passport what then?

Birth certificate.

 

[wingy]

Haha just had my email for proof of age. Turned 70 and had a season ticket for longer than I care to remember.
Know where my driving license is though, cos I had to get a new one when I was 70.

I'm not laughing about this, you may be surprised??

 

[wingy]

Birth certificate.

Bus pass, free and available?

 

[MalcSB]

Bus pass, free and available?

The ticket office email doesn’t include that but I imagine you could suggest it. I guess evidence of getting state pension would also be something to offer.

 

[Broken Hearted Sky Blue]

Just had email for proof I’m 69 I understand because I look like I’m in my 20s

 

[MalcSB]

Just had email for proof I’m 69 I understand because I look like I’m in my 20s

You misheard heard them, they thought you looked like you were born in 1920, not that you looked 19-20.

 

[wingy]

The way I'm looking at is, on andailail off I've been up for eons, introduced an offspring who has, who hss also produced her died in wool fan,and contributed thousands and I don't like it one bit, why does some organisation think it's even right to demand this cos some tit has abused the system, catch them and leave us out of it or don't get your ticket emailed out which the same as last year!

 

[Nick]

The way I'm looking at is, on andailail off I've been up for eons, introduced an offspring who has, who hss also produced her died in wool fan,and contributed thousands and I don't like it one bit, why does some organisation think it's even right to demand this cos some tit has abused the system, catch them and leave us out of it or don't get your ticket emailed out which the same as last year!

I don't get it, what's the issue with giving them proof of age?

 

[wingy]

I don't get it, what's the issue with giving them proof of age?

Because I am that age mate!

 

[hill83]

IT’S BEEN A THING SINCE AT LEAST 1993 CONFIRMED BY OTHERS ON HERE

 

[hill83]

Because I am that age mate!

I’m 75. Give me a cheap season ticket. I’m not a liar.

 

[JohnORourke]

But, is email a secure way to provide such data?

 

[Nick]

But, is email a secure way to provide such data?

It depends, can always go down to the ticket office in person.

 

[torchomatic]

I’m 75. Give me a cheap season ticket. I’m not a liar.

Absolutely, Hill49.

 

[JohnORourke]

But, that would take 90 minutes. The ticket office should be able to provide a secure way to send such information. I am still awaiting a reply. I don’t think they have thought this through properly.