Chances are if you use the area put on by volunteers then you sit in the family zone as well anyway though so would encounter it anyway. Why would people be swearing and shouting in the concourse anyway? It seemed obvious to me this was complaint was about language used during the match.
So just to clarify if I buy tickets in the
Family Zone do I just get access to the area put on by the volunteers before the match or does the family zone tickets include the seating area?
Clearly people have taken offence, so I'll just leave it now.