Nick
Administrator
Yes and as of yesterday the club is looking for clarification?
Club Shop (7 Viewers)
- Thread starter Terry Gibson's perm
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Yes and as of yesterday the club is looking for clarification?
chiefdave
Well-Known Member
My reading is just fine thanks, I read where you posted "The club have made no comment on recent orders" and I read the post from the club yesterday commenting on recent orders.
They're checking with the fulfilment warehouse and when they have the answer there will be another update. What else are you expecting them to do if they haven't yet had the information requested from fulfilment, make something up?
Nick
Administrator
It's not that strange really.
Do you want the club to have shit loads of stock sat about in case a situation like this happens?
GIMOC
Well-Known Member
well the whole point of a successful business is to have contingency plans especially when using 3rd parties. You still haven’t picked up on the point millwall have answers and we don’t.
Nick
Administrator
I'm fully aware, so are the club as they are working on it to find out what can be done. So are Southampton?
chiefdave
Well-Known Member
you're making out like we're the only club who haven't got a complete new retail option up and running.
Southampton for example last gave an update on Monday which was that both the club shop and online would close and they had no information regarding what was happening with orders already placed.
Oldham are operating a cash only club shop but have told supporters with outstanding orders to contact Elite directly as it's nothing to do with them.
GIMOC
Well-Known Member
Your point of Southampton. Shows how professional they are - SOUTHAMPTON FC | Official Website of Saints – latest news, photos and videos
Dedicated page with FAQ etc…
like I said, for a championship team we are still way behind. We are not proactive when it comes worse case scenarios.
GIMOC
Well-Known Member
where have I said we should up and functional? I making the observation every other club have given far better comms out. Millwall already confirmed all orders have been fulfilled whereas we have a generic reply.
Nick
Administrator
GIMOC
Well-Known Member
you really don’t get it. Look how more professional it is. They have guaranteed nobody will be out of pocket. They’ve asked fans to send over order numbers etc… we just say we will update in time. Bad customer service regardless
Nick
Administrator
chiefdave
Well-Known Member
I haven't checked every other club but I guess it just means we disagree on what count as far better comms. we updated supporters yesterday saying they are speaking to the fullfilment partner and will update further when there is confirmed information.
For me that's as good as, if not better than, Southampton just saying email us and you may or may not get your order or Oldham saying contact Elite its nothing to do with us.
WestEndAgro
Well-Known Member
chiefdave
Well-Known Member
Fingers crossed, latest update on that was posted by the club yesterday:I placed my order on the Wednesday they collapsed, will it be honoured
It doesn't bother you at all that it seems to be taking us longer to get our ducks in a row?Yes and when we know 100% we will have answers too.
Sure - but it doesn't bother you if it takes us longer than other clubs to do so?
Sky Blue Pete
Well-Known Member
Wonder if they are taking some leave
chiefdave
Well-Known Member
would guess that this is going to be tricky and not a quick resolution unless the administrator decides to keep the business operating to try and sell it as a going concern.
sounds like the stock is sat in a warehouse but the club don't own the stock, nor do the company who operate the warehouse, so neither will be able to do anything without the administrators giving it the go ahead.
Just annoying, my parcel left the store on the 7th, then EVRI (useless bunch of fuckwits) bounced my parcel around for 20 days and then sent it back to the store, so now instead of having a xmas present for my son safely in my hands, it's sitting in the warehouse with all the rest of the orders
Terry Gibson's perm
Well-Known Member
Nothing seems to be happening very quickly on this are they waiting to see what Mike Ashley’s intentions are
stgeorge1966
Well-Known Member
Anybody know any more about this shambles !! No answers from the club !! Southampton's retail outlets have started up again today
Myself and family have orders that have not been fulfilled
Thanks in advance
Myself and family have orders that have not been fulfilled
Thanks in advance
GIMOC
Well-Known Member
Key word. Guessing. The fact the club haven’t updated shows your now guessing. Southampton back up n running. Like I said last week. No contingency plan, coming Upto the busiest time of the year for sales of merchandise etc… no update.
Nick
Administrator
Because there isn't an update yet?
They have said they are trying to get the stock from the administrators.
What contingency plan do you want? Loads of backup stock in case this happens?
Saddlebrains
Well-Known Member
Its a shambles lets be honest, Millwall sorted it within 2 days and got cracking with a new retail partner
This is amateur for us
This is amateur for us
jordan210
Well-Known Member
The comms by the club seams poor this year. still no news on the gesture for season ticket holders for the first few games
Terry Gibson's perm
Well-Known Member
I imagine with all the other stuff going on at the moment it might be a problem adding more costs.
GIMOC
Well-Known Member
Exactly. Other clubs back up an running. Where are we? Nowhere. Fans non the wiser.
a contingency plan similar to saints for a start. All businesses working with 3rd parties should have contingency plans for this scenario.
chiefdave
Well-Known Member
Saints are on a different planet to us financially, they've been in the PL for a decade