ifollow 2019/20 (1 Viewer)

BananaFlats · Aug 20, 2019

It’s back. Give me the fucking technical difficulties screen, rather have a refund

Sent from my iPhone using Tapatalk

Terry Gibson's perm · Aug 20, 2019

Back on now

skylark37 · Aug 20, 2019

Watch it cut out again just as Kastaneer completes his hat trick ...

AngryAnt · Aug 20, 2019

BananaFlats said:
It’s back. Give me the fucking technical difficulties screen, rather have a refund

Sent from my iPhone using Tapatalk

I was locked out of my account (password reset), spent over an hour waiting on the live chat to get back to me in two seperate broswers. After looking at the score, kinda glad I watched youtube instead.

speedie87 · Aug 20, 2019

Best £10 I’ve spent all year ha ha ha ha

Ricketts · Aug 20, 2019

Not so bad, after all

Ricketts · Aug 20, 2019

I only want £9-50 back, so Portsmouth can put 50p in their meter

skybluesam66 · Aug 20, 2019

Ricketts said:
I only want £9-50 back, so Portsmouth can put 50p in their meter

to be fair - I would give them another £10 for the bits we saw

Ricketts · Aug 20, 2019

AFCCOVENTRY said:
Back on showing pornhub

Thats an extra £1

AFCCOVENTRY · Aug 20, 2019

Feeds working again. Games being replayed

Terry Gibson's perm · Aug 20, 2019

They can keep the money worth every penny to see the end of the game

AFCCOVENTRY · Aug 20, 2019

Should see Hiwula’s goal shortly

CovUpNorth · Aug 20, 2019

Showing the full game now, with no buffering or technical difficulties!!

east_midlands_skyblue · Aug 20, 2019

I've asked for a refund too. Poor service today, but glad I got to see the end.

Deleted member 4439 · Aug 20, 2019

Well, got a swift and full reply from their customer service.

--------------
Hello,

Thank you for your email, sorry to hear you are experiencing difficulty with the iFollow service.

If you require technical advice, you will need to contact Endeavor, our partners who operate the iFollow system on behalf of the EFL. They have a dedicated specialist support team you can reach via the 'live chat' option on your club website, where you can find a small ‘chat bubble icon’, at the bottom right of your screen (visible once you have clicked on ‘got it’ to accept cookies).

Clicking this will open a live chat with one of our specialist advisors, who will issue relevant technical advice for you. The chat service is available on club websites from 8am - 10pm, Monday to Friday and on match-days from 3 hours prior to kick-off to 3 hours post final-whistle.

They will also deal with any refund requests accordingly.

Alternatively, you can e-mail ifollow@efl.com or on non-match-days the billing and subscription number is 0207 826 4577.

CanadianCCFC · Aug 21, 2019

Not sure how much money I could get back but it’s now 1.5 games off my iFollow season pass.

Sick Boy · Aug 21, 2019

Got an email to say I will be contacted about a refund for last night.

Evo1883 · Aug 21, 2019

Sick Boy said:
Got an email to say I will be contacted about a refund for last night.

And me, be nice to get a refund despite watching the goals that drew the game lol

theferret · Aug 21, 2019

I'd like to think the club don't get penalised and lose their revenue share from the refunds issued. If that's the case, I'd rather not claim it back.

Sick Boy · Aug 21, 2019

theferret said:
I'd like to think the club don't get penalised and lose their revenue share from the refunds issued. If that's the case, I'd rather not claim it back.

The problem with that is that they’d be little incentive for IF to fix issues and less people would sign up in the future, so the club would lose out in the long run

covtaff · Aug 21, 2019

Sick Boy said:
Got an email to say I will be contacted about a refund for last night.

where did you contact them for a refund? I've not heard anything back

kg82 · Aug 21, 2019

covtaff said:
where did you contact them for a refund? I've not heard anything back

Yeah, me neither. 2 emails as well.

covcity4life · Aug 21, 2019

saw 3 cov goals. enuff to forget the refund 4 me but they need to sort it out going forwards

covtaff · Aug 21, 2019

covcity4life said:
saw 3 cov goals. enuff to forget the refund 4 me but they need to sort it out going forwards

missed pompeys 2nd and 3rd goals so a 3-1 win right!! actually emailed them at 3-1 so had a right cob on at that point

JulianDarbyFTW · Aug 21, 2019

I emailed about 5 mins before the stream came back on in the second half, got a reply about 10pm, and another reply this morning just before 10am.

Johnnythespider · Aug 21, 2019

covtaff said:
where did you contact them for a refund? I've not heard anything back

I've had a reply, ifollow@efl.com is who i emailed

kg82 · Aug 21, 2019

covcity4life said:
saw 3 cov goals. enuff to forget the refund 4 me but they need to sort it out going forwards

Nah, no forgiveness from me! I got up at 2:45am to watch... been out of it all day! Which means I’m grouchy and I’m getting that damn money back!

covtaff · Aug 21, 2019

Johnnythespider said:
I've had a reply, ifollow@efl.com is who i emailed

yeah that's who I emailed aswell. maybe just taking a while to wade through all the requests then

ajsccfc · Aug 21, 2019

covtaff said:
where did you contact them for a refund? I've not heard anything back

kg82 said:
Yeah, me neither. 2 emails as well.

Looks like EFL are doing the right and obvious thing of contacting people rather than asking them to request a refund, so you should hear something before too long

kg82 · Aug 21, 2019

ajsccfc said:
Looks like EFL are doing the right and obvious thing of contacting people rather than asking them to request a refund, so you should hear something before too long

Saw that. Sounds like it might have been a whole network thing rather than just our game.

Sick Boy · Aug 21, 2019

covtaff said:
where did you contact them for a refund? I've not heard anything back

Ifollow@efl.com

ajsccfc · Aug 21, 2019

kg82 said:
Saw that. Sounds like it might have been a whole network thing rather than just our game.

Yeah, had a look while it was going on and it seemed to be happening to a load of games so it was their provider having a nightmare evening

shmmeee · Aug 22, 2019

Just got mine through:

Dear Iain,

We are writing to you with regards to your viewing of Portsmouth vs Coventry City, via the official Coventry City iFollow service on the 20th August 2019.

As a result of an unforeseen localised technical issue on the night, the video stream was not able to be delivered consistently throughout the match to the standard that all parties involved expect.

By means of an apology, please find below a complimentary promotional code, rewarding you for your loyalty and giving you free access to the next available Coventry City game of your choice.

Maverick · Aug 22, 2019

Just had a free promotion code to watch a free game due to technical issues vs Portsmouth. Anyone who didn’t complain should do so to watch the next game for free!

chiefdave · Aug 22, 2019

shmmeee said:
localised technical issue on the night

Reckon Pompey are still are dial up.

ifollow 2019/20 (1 Viewer)

Well-Known Member

Well-Known Member

Well-Known Member

Well-Known Member

Well-Known Member

Well-Known Member

Well-Known Member

Well-Known Member

Well-Known Member

Well-Known Member

Well-Known Member

Well-Known Member

Well-Known Member

Well-Known Member

Deleted member 4439

Guest

Well-Known Member

Super Moderator

Well-Known Member

Well-Known Member

Super Moderator

New Member

Well-Known Member

Well-Known Member

New Member

Well-Known Member

Well-Known Member

Well-Known Member

New Member

Well-Known Member

Well-Known Member

Super Moderator

Well-Known Member

Well-Known Member

Well-Known Member

Well-Known Member

Users who are viewing this thread

Privacy & Transparency

Privacy & Transparency