chiefdave
Well-Known Member
I get this all the time. One of our major clients is a company that gets a lot of large government contracts. Inevitably they are all poorly delivered and hugely over budget but that doesn't seem to stop them getting future contracts.This isn't the NHS.
They have no fucking clue what they are doing and take days to make simple changes.
The "middle management" issue is that they aren't technical but pretend they are, keep chatting shit and writing emails and trying to arrange conference calls. They then don't like it when I am under no obligation to humour their shite and tell them not to bother me until they have done X and Y as it's pointless wasting my time.
They want to spend their days having meetings, I don't work for them so they can fuck off. I have told them what the issue is and how to fix it but they want to go round the houses. They dont grasp that not everybody works that way and has time to have 100 meetings for something that literally takes minutes to do.
The "middle management" issue has got way worse in the sector I work in, SMB support, over the last 10-15 years. Find it in upper management and directors / owners as well. Big shift from companies being run by people who know what they're doing and want to provide a quality service to people who have no clue and just want to drive down costs so they can take as much profit as they can. On a weekly basis I'm having conversation with managers about how what they've promised a client isn't technically possible. Usually response is 'find a way'.