TICKETS (16 Viewers)

[Earlsdon_Skyblue1]

I mean, the club haven't covered themselves in glory here, but the amount of fans that can't use a computer really doesn't make us much better! I get that there are issues with some to do with older age or slightly confusing instructions being given out, but seeing the queues at the stadium the size they were, and the amount of repeat questions being asked is mental... I hope everyone gets a ticket that wants one of course, but it does make me laugh!

 

---

[M&B Stand]

Safety at Sports Grounds Enforcement Policy – Coventry City Council

Safety at Sports Grounds Enforcement Policy

www.coventry.gov.uk

SAG need to reread their own guidance.

Targeted – By adopting a risk-based system for prioritising regulatory action the Council aims to make sure, through targeting, that the direction of regulatory effort takes into account the level of risk and ensure action will be targeted at those situations that give rise to the more serious risks or the least well controlled risks.
Transparency– The Council will be open about how we set about our work and will provide information and advice in plain language. We will ensure we help those we regulate to understand the standards expected from them and the standards that they should expect from the Local Authority.

never underestimate the lengths a man with a clipboard and a high viz jacket will go to, to justify the existence of his job role.

 

[pusbccfc]

Regarding the away end, there are barriers to shut off each block between home and away, there's about 7 or 8 I think, so the away capacity can be customised to whatever capacity is needed.

Yep, this is correct. If you look at any away vlog in the concourse you can see multiple metal barriers.

 

[Sky Blue Pete]

The whole thing comes across as not planned out. This should have all been prepared for and ready to go the second the final whistle blew on Monday.

it gives the impression there was no plan in place and they had a meeting the following morning to quickly put things into place

The process is pretty much sorted and very easy isn’t it

 

[fernandopartridge]

I've heard people who bought tickets online yesterday have somehow ended up with a freebie for the Wasps derby with Leicester in 2019

 

[jordan210]

Could you imagine if everything went smoothly with our club. We would have nothing to talk/moan about !

 

[shmmeee]

Could you imagine if everything went smoothly with our club. We would have nothing to talk/moan about !

Conspriacy: Nick is hacking the CCFC servers to boost SBT traffic

 

[hill83]

I thought the idea behind the internet these days was that software applications are sufficiently intuitive that such guidance is completely unnecessary

Client reference
Supporter Number
Membership code

ALL THE SAME THING

 

[Joy Division]

 

[Earlsdon_Skyblue1]

Could you imagine if everything went smoothly with our club. We would have nothing to talk/moan about !

This is true. The players were still on the pitch clapping the fans on Monday when there were people moaning that we were going to lose in the playoffs!

 

[shmmeee]

Client reference
Supporter Number
Membership code

ALL THE SAME THING

And all completely meaningless to the user.

 

[M&B Stand]

I've heard people who bought tickets online yesterday have somehow ended up with a freebie for the Wasps derby with Leicester in 2019

I heard someone Queued up for hours yesterday, got to the front and got turned away…..he only wanted a Birmingham Senior Cup final ticket

 

[pusbccfc]

View attachment 29512

Yep. This is it.

 

[shmmeee]

I wonder if the insist on one section (ie two shutters) being closed for concourse segregation?

 

[fernandopartridge]

View attachment 29512

Roll out the roller, roll out the roller tonight

 

[shmmeee]

Here’s the flow people want:

- Go to CCFC.co.uk
- Click buy tickets
- Select game
- Select seats/ticket types, if you click on your own seat or one in your network it just adds it or gives a pop up explaining why not
- checkout/login using email address used for iFollow/CCFC.co.uk

Have notifications if you want but clearly the majority of users expect to be able to select from the map like they normally do. I’d default any network member to manage permissions as well.

 

[GaryPendrysEyes]

I mean, the club haven't covered themselves in glory here, but the amount of fans that can't use a computer really doesn't make us much better! I get that there are issues with some to do with older age or slightly confusing instructions being given out, but seeing the queues at the stadium the size they were, and the amount of repeat questions being asked is mental... I hope everyone gets a ticket that wants one of course, but it does make me laugh!

In the end if you want to sell something you’d hope it would be made as easy as possible for your punters, whatever their idiosyncracies. This ain’t that!

 

[Nick]

Here’s the flow people want:

- Go to CCFC.co.uk
- Click buy tickets
- Select game
- Select seats/ticket types, if you click on your own seat or one in your network it just adds it or gives a pop up explaining why not
- checkout/login using email address used for iFollow/CCFC.co.uk

Have notifications if you want but clearly the majority of users expect to be able to select from the map like they normally do. I’d default any network member to manage permissions as well.

Pretty much what I did apart from logging in with customer number.

It did give errors saying why it couldn't add things for particular people too (wrong age etc etc).

Looks like most of the confusion was adding people to the network etc.

 

[shmmeee]

Pretty much what I did apart from logging in with customer number.

It did give errors saying why it couldn't add things for particular people too (wrong age etc etc)

I couldn’t select my own seat from the map. I had to have already linked the others and then requested management permissions and then had to buy through the notification drop-down.

My seats just showed as unavailable with no info as to why.

 

[Nick]

I couldn’t select my own seat from the map. I had to have already linked the others and then requested management permissions and then had to buy through the notification drop-down.

Ah, yeah the network / permissions would already have to be set.

The club should have put an email / tweet etc out in advance telling people to get everything linked up ready and how to do it.

 

[Great_Expectations]

Conspriacy: Nick is hacking the CCFC servers to boost SBT traffic

I heard the creds are:

Username: Admin
Password: Password

 

[shmmeee]

Ah, yeah the network / permissions would already have to be set.

The club should have put an email / tweet etc out in advance telling people to get everything linked up ready and how to do it.

That’s what did me. Had everyone linked but not manage permissions. So only got my ticket in the notification. Then had to scrabble round finding the details to get the kids in who I’ve not used all season.

But looking at Twitter the fact you had a different UI path for reserved seats to every other seat has confused an awful lot of people. People don’t automatically check the red dot.

 

[COVKIDSNEVERQUIT]

So season ticket deadline 4 pm. General sale 8pm. What's happening in between ?

 

[COVKIDSNEVERQUIT]

How can you remember that level of detail from something 60 years ago?

He has a spreadsheet going all the way back to the 60s.

 

[Sky Blue Pete]

In the end if you want to sell something you’d hope it would be made as easy as possible for your punters, whatever their idiosyncracies. This ain’t that!

It’s not bad is it?
we could just have you can only buy your own ticket but system allows us to have networks to buy others at the same time
Add to that biggest game in 20 years
1 week to sell

Id give the club 6.5 out of 10 but I’d want to know what are the issues with the system and whether they could have trialled what they wanted to do or spoken to Sunderland or middlesborough who have recent experience
Lots of questions
Many people like me went on the website and 2 minutes later had added our tickets for Sunday to our season ticket cards 2 mins later

 

[Nick]

Conspriacy: Nick is hacking the CCFC servers to boost SBT traffic

If it was I'd just change the bank details the money goes to

 

[SheafIsGod]

They aren’t going to open up the blocks behind the goal next to the away fans are they. Shambles.

 

[Hobo]

So the police liaison officer is telling porkies?

Well, stewards are responsible for things in the ground and police outside. Unless stewards can't cope and then they have to request police assistance. Clubs insisted on this years ago to reduce the cost of matchday policing .

 

[COVKIDSNEVERQUIT]

So looking at this recent pic, the concourse barrier must be between 11 & 10. So realistically, we could only have 13 and 12 opened up.

View attachment 29499

That barrier is killing us.

Surely these barriers are retractable, just build a new one between blocks 8 and 9.

Doesn't help this season but will help in the future.

Should have been done when they built the stadium .

 

[shmmeee]

It’s not bad is it?
we could just have you can only buy your own ticket but system allows us to have networks to buy others at the same time
Add to that biggest game in 20 years
1 week to sell

Id give the club 6.5 out of 10 but I’d want to know what are the issues with the system and whether they could have trialled what they wanted to do or spoken to Sunderland or middlesborough who have recent experience
Lots of questions
Many people like me went on the website and 2 minutes later had added our tickets for Sunday to our season ticket cards 2 mins later

The problem other than minor UX complaints really is the segregation and I don’t understand why, 16 years after opening, we don’t have a clear answer of what we can do in a sell out situation.

 

[Hobo]

Good, but again, why not already have that. How long have we been with ticketmaster now?

And as someone who attends concerts on a monthly basis and used to purchasing tickets online from numerous suppliers - tickmaster's systems are shit, over complicated and full of glitches. The only one I ever encounter difficulties with. I always avoid them if there is an alternative.

 

[Wyken Sky Blue]

So season ticket deadline 4 pm. General sale 8pm. What's happening in between ?

Sent from my Pixel 6 using Tapatalk

 

[Nick]

Exactly that, The club has an obligation to ensure spectator safety, and not oversell tickets.

Everything else is simply advice as far as I'm aware.

So if the Police say "we don't want you to open block 13", what are they going to do about it if we did? Nothing because the club is legally entitled to open it.

Pretty sure the SAG can force it to be behind closed doors can't they?

The safety license would be with Frasers now wouldn't it?

 

[Calista]

I wonder if the insist on one section (ie two shutters) being closed for concourse segregation?

Would make sense. That way, if rival sets of fans come armed with oxy-acetylene cutters and get through the barriers, they will still have to contend with the 20 yards of dense barbed wire and tank traps in no man's land.

 

[AOM]

Could you imagine if everything went smoothly with our club. We would have nothing to talk/moan about !

To be honest, CWR is so much more interesting when there is a big drama or fall out to discuss. Must be well boring at Man City