Nick
Administrator
No it's not?
Season tickets? (3 Viewers)
- Thread starter Gaz71
- Start date
Nick
Administrator
And the beer is expensive
Lots of people there just looking to be angry today.
Bloke stood by a shut door saying he was going to fucking kick off at the ticket office, just walk to the next open one and go in there?
Terry Gibson's perm
Well-Known Member
No idea I never get there before ten to three as I can't see the point.
Nick
Administrator
I've been a few times and it's not open until half past!
I_Saw_Shaw_Score
Well-Known Member
I feel left out I didn't have another bother today 2:45pm walked up to any turnstile, no search, inserted my card straight in!
Stafford_SkBlue
Well-Known Member
In regard to ticketing.
The CCFC web site for Shrewsbury tickets was inaccurate in regard to these additional fees, it called them processing fee and ticket master calls it Serrvice charge and delivery charge. It also said the processing fee would not be charged for print at home tickets. So I expected not to be charged this £1 processing fee / service charge, but it did. I sent an email to the Club, and I now notice they have corrected this for the Bury game, but still calling it processing and not service charge as ticketmaster web site calls it.
My point is at the begining of the season there were going to be no cash turnstiles, so every ticket would be surcharged with this £1 service charge, so IMHO the club should be saying the £26 ticket +£1 service charge should be a £27 ticket with no further surcharges, customers dont like being surcharged. Better still taking the hit themselves.
The Club has always paid the cost of admin to selling tickets when done inhouse, if outsourced it still should be part of the ticket price anyway.
This commercial logic is rubbish and customers will refuse to pay the surcharges.
I'm coming to the conclusion that its tickmaster staff at the Butts Ticket office, anyone knows? Otherwise it does not make sense to be charging £1 service / processing charge,
In regard to someone wanting to buy a season ticket, and being turned away, at least the staff should had said we have the 20, 10, 5 what ever packages, rather leaving the cash in his pocket - madness.
Since Steve Waggott left we just seem to gone down hill, commercially (and also on the pitch).
The CCFC web site for Shrewsbury tickets was inaccurate in regard to these additional fees, it called them processing fee and ticket master calls it Serrvice charge and delivery charge. It also said the processing fee would not be charged for print at home tickets. So I expected not to be charged this £1 processing fee / service charge, but it did. I sent an email to the Club, and I now notice they have corrected this for the Bury game, but still calling it processing and not service charge as ticketmaster web site calls it.
My point is at the begining of the season there were going to be no cash turnstiles, so every ticket would be surcharged with this £1 service charge, so IMHO the club should be saying the £26 ticket +£1 service charge should be a £27 ticket with no further surcharges, customers dont like being surcharged. Better still taking the hit themselves.
The Club has always paid the cost of admin to selling tickets when done inhouse, if outsourced it still should be part of the ticket price anyway.
This commercial logic is rubbish and customers will refuse to pay the surcharges.
I'm coming to the conclusion that its tickmaster staff at the Butts Ticket office, anyone knows? Otherwise it does not make sense to be charging £1 service / processing charge,
In regard to someone wanting to buy a season ticket, and being turned away, at least the staff should had said we have the 20, 10, 5 what ever packages, rather leaving the cash in his pocket - madness.
Since Steve Waggott left we just seem to gone down hill, commercially (and also on the pitch).
Pipehitterz
Well-Known Member
Well 2 weeks since I got my first season ticket.
2nd one still yet to arrive.
It's now 7 days since I had to go and collect replacement tickets, at that time I was told mine would be re printed and posted out ASAP.
Good Work ccfc
Anyone else still waiting?
2nd one still yet to arrive.
It's now 7 days since I had to go and collect replacement tickets, at that time I was told mine would be re printed and posted out ASAP.
Good Work ccfc
Anyone else still waiting?
Terry Gibson's perm
Well-Known Member
Got mine today bought it the day before the first home game so pretty good for mine
thekidfromstrettoncamp
Well-Known Member
Bumped into friends today been season ticket holders for 26 years when early bird was on went to shop in Ricoh found needed to go to the butts went found office closed for a few days not on the internet so to late to buy early bird .The extra for the two of them was about £100 decided not to bother as they are pensioners. That means £500 lost simply because shop not being open. When will we ever get customer service right .Definitely not under SUSI.
chiefdave
Well-Known Member
Are these friends time travellers from the past?
Nick
Administrator
chiefdave
Well-Known Member
Or a phone
thekidfromstrettoncamp
Well-Known Member
Chiefdave they are my age (over 70) never wanted to be on internet as for the phone Nick not to luddite tried no answer.
ccfctommy
Well-Known Member
I know an 80plus year old fella who drinks in my social club hasnt still got his.
steveo1987
Well-Known Member
Mine hasn't arrived yet.Been on holiday for two weeks so was kind of expecting it.my boys ticket turned up weeks ago.I will try to sort it out today fingers crossed.As for pricing I paid £25 to get into Valley Parade on Saturday and it was a dump of a ground
Sky Blue Pete
Well-Known Member
Mine still not arrived
italiahorse
Well-Known Member
You won't get much sympathy on here. They are very protective of Sisu.
Don't ever become disabled with this club it's a level above your problems here.
Nick
Administrator
Yes, so protective I completely agreed with you on the disabled supporter thread, saying you had been mentioning it for ages and it should be brought up and hammered until they sort it as it's not on, and that the SCG could at least try and raise it.
italiahorse
Well-Known Member
Nick
Administrator
I'll send it to Steve and point it out and ask if he can raise it as well.
italiahorse
Well-Known Member
From February
Thank you very much for forwarding me your correspondence with Mark Hornby. I will be discussing the points you have raised some of which we are already talking about to the football club.
The next meeting of the SCG is in a fortnight's time and I will be entering points onto the issues log so that they do not get lost if they cannot all be addressed at the meeting.
I promise to get back to you.
With best wishes,
Jonathan Strange
sky_blue_up_north
Well-Known Member
Mine arrived, Grand kids have not despite been told by Ticketmaster they have been posted 1st class, chased them up still nothing....
Pipehitterz
Well-Known Member
So
Finally received an email off ticketmaster
Simply put
All tickets have now been despatched
Well Fuck me, it's exactly the same info I was given 3 weeks ago
Brilliant bit of customer service right there.
I have no idea if mine was reprinted and despatched or if I'm still waiting for the original post man to walk it to my house from the Ticketmaster HQ
I'm giving up
Finally received an email off ticketmaster
Simply put
All tickets have now been despatched
Well Fuck me, it's exactly the same info I was given 3 weeks ago
Brilliant bit of customer service right there.
I have no idea if mine was reprinted and despatched or if I'm still waiting for the original post man to walk it to my house from the Ticketmaster HQ
I'm giving up
Pipehitterz
Well-Known Member
It seems that ccfc have finally contacted Ticketmaster on my behalf today.
I did cc them in my original email regarding missing tickets on Friday.
Ccfc obviously dragging their heals as much as Ticketmaster
The whole process has been disgraceful
I did cc them in my original email regarding missing tickets on Friday.
Ccfc obviously dragging their heals as much as Ticketmaster
The whole process has been disgraceful
steveo1987
Well-Known Member
Same as pipes.I called them yesterday and was told that mine had been printed on August 4th.My lads ticket arrived but not mine.I was then told by ticket master that they could post it today but couldn't guarantee it in time for Saturday. I am now picking it up from the ground pretty match taking their word for it that it will be there.Ive found the whole process farcical to say the least but on the flip side,I'm bringing a mate on Saturday and the eticket ordering and printing was very good.
sky_blue_up_north
Well-Known Member
Finally arrived late yesterday. The whole club is a joke, as long time fan I'm just totally racked off. The on going stadium saga, the poor start to the season, owners who don't give a fuck.. totally frustrated.
letsallsingtogether
Well-Known Member
Pipehitterz
Well-Known Member
I've finally managed to get into 2 emai conversations
One with a ccfc representative and one with a Ticketmaster representative
Ccfc seem to be pushing Ticketmaster for them to reprint and send it to me before the weekend.
Like that's going to happen
Ccfc seem reluctant to print off a ticket for me for Saturday, for some reason or another, like I'm not being trusted that I may end up with 2 tickets.
I've told them I'm Free today to come to the office but that' doesn't seem to agree with them.
What is so hard that they can't provide me with the service i've paid for in may
One with a ccfc representative and one with a Ticketmaster representative
Ccfc seem to be pushing Ticketmaster for them to reprint and send it to me before the weekend.
Like that's going to happen
Ccfc seem reluctant to print off a ticket for me for Saturday, for some reason or another, like I'm not being trusted that I may end up with 2 tickets.
I've told them I'm Free today to come to the office but that' doesn't seem to agree with them.
What is so hard that they can't provide me with the service i've paid for in may
Pipehitterz
Well-Known Member
Well praise the lord
I have had it delivered.
I have had it delivered.
steveo1987
Well-Known Member
Hopefully mine will be available to pick up from the ground tomorrow
Earlsdon_Skyblue1
Well-Known Member
Get your tin hats out lads, but:
Do you think that they knew the team was going to be poorer this season, so deliberately planned to halt season tickets sales so that fans were pushed to buy early and therefore didn't know the true extent of how things were gonna be?
Maybe I should have waited until Wednesday, but even so. Even I thought we'd be a lot stronger than this by now.
Do you think that they knew the team was going to be poorer this season, so deliberately planned to halt season tickets sales so that fans were pushed to buy early and therefore didn't know the true extent of how things were gonna be?
Maybe I should have waited until Wednesday, but even so. Even I thought we'd be a lot stronger than this by now.
