Expect another delay (17 Viewers)
- Thread starter Saddlebrains
- Start date
skyblueelephant76
Well-Known Member
It's a big improvement on the old shop. The changing rooms (finally you can try things on) were probably the nicest part, except the doors are too big so don't shut. Still, you can't have everything...
pusbccfc
Well-Known Member
Not tomorrow, but would have if they were on sale Saturday.
pusbccfc
Well-Known Member
Out of the clubs hands.
pusbccfc
Well-Known Member
Or that twitter is a noisy minority, as always.
Balli001
Well-Known Member
He also says they wont sell any shirts in the store before all pre orders are fulfilled........
We need to maximise revenues (as soon as we’ve fulfilled the pre-ordered revenues)
OldBedrocker
Well-Known Member
I have had no emails despite ordering on the release date. 2 mates have theirs but another who got the despatch email a week ago saying delivery last Friday or Saturday still hasn’t received anything.
stgeorge1966
Well-Known Member
Could be another week then all ffs 
duffer
Well-Known Member
Which bit is out of the clubs hands, exactly?
The comms is very much in control of the club, as is the process by which they release the stock (when it finally arrives).
It seems fair to me that you release first to the people who've already paid for stuff, and were promised it ages ago.
pusbccfc
Well-Known Member
If a delivery van breaks down or Hummel send shirts late, I'm not sure what the club can do.
The comms is absolutely an issue but people would be angry regardless.
I wouldn't be angry if I got a sensible 'in time' reply from the club, rather than 8 days of an automated system saying 'pending review'
skybluelee
Well-Known Member
Has anybody here who ordered on the 14th had a despatch email yet? Surely if they have been 'working tirelessly' to clear the backlog since the middle of this week some of us must have had some joy?
jordan210
Well-Known Member
s
Maybe not having a ton of shirts sitting out for a shop opening might help. letting the 200 buy shirts of the rack when pre orders havent been fulfilled is asking for trouble.
Maybe not having a ton of shirts sitting out for a shop opening might help. letting the 200 buy shirts of the rack when pre orders havent been fulfilled is asking for trouble.
pusbccfc
Well-Known Member
It's a completely different batch of shirts.
Why should the club turn down money because a delivery van hasn't arrived?
Because of that view, people cannot buy shirts tomorrow when the club have them ready in the shop.
jordan210
Well-Known Member
I doubt it was a separate batch. Someones made a cock up with the ordering and its arse covering time.
The pre ordered shirts supposedly arrived on Tuesday yet have any been dispatched ?. they could have swapped them for the shop stock
As someone who has worked in retail. you want to prioritise pre orders. refunds and unhappy customers cost a lot more than selling a few to make a quick buck.
The whole saga could have been avoided with better and honest coms from the club.
Saddlebrains
Well-Known Member
This is what i dont get
The club themselves have tweeted shop stock is seperate
So why can we not just go and buy one? They will literally just be sat there
pusbccfc
Well-Known Member
It is. When you order something from an online store, they don't collect it from the rails and package it up. It's a separate entity.
Those who have order will have theirs delivered, hence why they can't give you one from the store tomorrow. You'd end up with two.
pusbccfc
Well-Known Member
It's literally because people moaned unfortunately. To keep the pre-order brigade happy, they've taken them off sale.
jordan210
Well-Known Member
The club shop isn't listed as a separate entity. For a single store it's quite common to share stock.
They club has no dispatched yet. so could easily do a voucher swap for customers wanting to collect rather than now wait for the post.
It really isn't difficult. retailers do it all the time.
I do think it's stupid taking them off sale.
duffer
Well-Known Member
In my experience, the way to minimise customer issues is to get the comms right. It's about being open, honest, and fair to people, especially when things have gone wrong.
The club consistently screw up on this, and people are understandably annoyed. Thinking people should just shut up and put up with it because they're supporters isn't living in the real world, imho.
Season ticket holders and people who are willing to commit to advance orders for kit are your key customers, and deserve nothing less than the best service.
The club don't need defending, and people with reasonable complaints shouldn't be criticised.
The club need to be aware there's an issue and they need to put a proper process in place to stop it happening in the future. It's definitely not out of their hands and the problem here is more than just a van breaking down.
jordan210
Well-Known Member
The bit that doesn't make sense timeline wise is
If the lorry had arrived on Friday. I doubt anything would have been processed till Tuesday (unless it arrived lunchtime at latest).
So dispatch late Tuesday/Wednesday. With delivery Friday at the earliest. So the club store would have had them at the same time.
If the lorry had arrived on Friday. I doubt anything would have been processed till Tuesday (unless it arrived lunchtime at latest).
So dispatch late Tuesday/Wednesday. With delivery Friday at the earliest. So the club store would have had them at the same time.
pusbccfc
Well-Known Member
The shirts in the lorry will not be the shirts they have in store. Equally, they are not the shirts the players will be wearing.
Saddlebrains
Well-Known Member
I'm gonna head down and just try and buy it anyway
What they gonna do if you rock up with say 3 shirts and want to hand over £150? No? I highly doubt that
What they gonna do if you rock up with say 3 shirts and want to hand over £150? No? I highly doubt that
Razzle Dazzle Dean Gordon
Well-Known Member
Nothing for us but i do know someone that ordered on the 14th and received their shirts. I think they arrived last week, regardless there are certainly some being delivered.
duffer
Well-Known Member
The 'pre order brigade' are your low cost, high value, loyal customers, who are paying up front for stuff.
Pissing them off is stupid, expensive, and probably impacts an easy income stream next season when some will hold off buying this way. This could clearly have been handled far, far better. I don't get the endless need to make excuses for the club.
rob9872
Well-Known Member
Correct, bur where are those shirts now? Where did the lorry break down? Presumably a replacement lorry sent swap the stock over and complete the onward journey. If it was genuine the replacement vehicle should have been with them by the time the comms came out 4 days later, which means it was total bollocks.
Evo1883
Well-Known Member
Come on doug enough now
Saddlebrains
Well-Known Member
Might go down and just try buy it
pusbccfc
Well-Known Member
Not sure but they are not the shirts sat on the rails in the club store
pusbccfc
Well-Known Member
Absolutely but let's make not pretend the reason people cannot buy shirts tomorrow is because of the sheer outrage by those who pre-ordered.
pusbccfc
Well-Known Member
They will tell you that you cannot buy it until the fans who pre-ordered get theirs.
When you ask why you can't just spend £150 on 3 shirts that are in front of you, they'll explain that they'll get abused at on twitter.
shepardo01
Well-Known Member
Nope, just had an email (I have sent lots of people lots of emails!!!) apologising for not sending my order - and they listed an order that wasn't even mine! (Rather worryingly!!!!!)
I have two from 14th July still outstanding and processing!
Despite the comms from the club last night stating the majority of orders had been fulfilled, I don't know anybody, or have seen anybody over Twitter or FB (or on here) that have had a despatch since "truck -gate" on Tuesday!!!
As I've said before, i think the club are being shafted (and lied to!) by the retail partner!!