But that comment in itself is misleading. Their tweet said:
@Coventry_City: #skyblues thank matchday staff & volunteers efforts in receiving @football_league Family Excellence Award...
http://t.co/rZcfipMduk #pusb
The article was along the same lines; not necessarily for "how it treats it's fans". More so, how the fans attending the games feel they were treated (on matchday, not in general)
Only criticism may be that the facts behind the 'award' weren't explained, or known to fans.
There would be uproar if SISU won the 'worst football club owners in history' due to the fact they'd still be here. Just because they won it as apposed to what it's actual meaning was.