The pies and pasty issue - the plot thickens (8 Viewers)

[torchomatic]

Doubt that is the case. The telegraph spin machine would have been in overdrive had the football club been at fault.

We've had the SBT Spin Machine full throttle on this thread.

 

---

[AJB1983]

Why would we have known about it if ccfc were doing something wrong?
I can't recall a single press release by acl/wasps/council there has ever been put out there first implying ccfc haven't done something, they've only ever been in response to ccfc saying something first.
In this case they are not going to admit to it, and acl/wasps are saying nothing because they don't want to start a public argument.
Why can't people just accept that there are somethings that you just don't need to know...

 

[eastwoodsdustman]

Why would we have known about it if ccfc were doing something wrong?
I can't recall a single press release by acl/wasps/council there has ever been put out there first implying ccfc haven't done something, they've only ever been in response to ccfc saying something first.
In this case they are not going to admit to it, and acl/wasps are saying nothing because they don't want to start a public argument.
Why can't people just accept that there are somethings that you just don't need to know...

Thanks Simon.

 

[Otis]

Also, where has this ACL don't make statements thing come from? They've made plenty of statements in the past when they've felt they could blame SISU for something. Same with Wasps, the CT have constant comments from Wasps but get a 'no comment' to this.

That speaks volumes to me. If this was down to unpaid bills by CCFC or similar we would know about it.

This is what OSB said on Monday.

'Not sure why ACL have to comment at all, and suspect they wont. There have been far more important issues and they have not commented on those in the past.

The contract is between ACL and Otium, they have no direct responsibility to the CCFC fans. So only comment is likely to be from CCFC.'

 

[Astute]

Three things I have learned today.

SISU shouldn't have to tell us anything. All information should come from elsewhere.

If I buy a Nike top and it falls apart I should complain to the company who supplied the cotton.

The defence of SISU has gone into overdrive. They are getting defended against people not even making accusations.

 

[Grendel]

Three things I have learned today.

SISU shouldn't have to tell us anything. All information should come from elsewhere.

If I buy a Nike top and it falls apart I should complain to the company who supplied the cotton.

The defence of SISU has gone into overdrive. They are getting defended against people not even making accusations.

You do realise if you buy a car from a dealer and it breaks down the contract is with the manufacturer and not the retailer?

 

[Grendel]

This is what OSB said on Monday.

'Not sure why ACL have to comment at all, and suspect they wont. There have been far more important issues and they have not commented on those in the past.

The contract is between ACL and Otium, they have no direct responsibility to the CCFC fans. So only comment is likely to be from CCFC.'

They make plenty of comments if they see it as a positive. It is only negative stories they tend to stay silent on

 

[Otis]

Just think people are getting their knickers in a twist over it.

 

[Astute]

You do realise if you buy a car from a dealer and it breaks down the contract is with the manufacturer and not the retailer?

So if I bought a Land Rover and it broke down you are saying that I should contact Land Rover and not the dealership?

 

[Grendel]

So if I bought a Land Rover and it broke down you are saying that I should contact Land Rover and not the dealership?

You can contact the dealership if you like but ultimately it is the manufacturer who is responsible and many customers do go direct yes. Especially as many customers do not live in the vicinity of the retailer.

If you purchase an item from certain electrical stores the contract is 100% direct with the manufacturer and the retailer will take no obligation whatsoever.

 

[skybluetony176]

You do realise if you buy a car from a dealer and it breaks down the contract is with the manufacturer and not the retailer?

Who does the manufacturer send out to fix it then?

 

[chiefdave]

SISU shouldn't have to tell us anything. All information should come from elsewhere.

CCFC should have to tell us something not SISU and they have. They've said there will be no pies and its out of their control. As CCFC don't supply the pies or have anything to do with the management of the stadium or the facilities on offer what do you expect from them.

The better analogy is you go and see Robbie Williams at the Ricoh. There's no pies available. Do you complain to Robbie Williams or the people operating the stadium?

If I buy a Nike top and it falls apart I should complain to the company who supplied the cotton.

No you should complain to Nike, or the company they have licensed to supply and produce Nike branded products. If your CCFC top fell apart do you think you'd be better off speaking to Just Sports or going up to Ryton to complain to CCFC?

 

[skybluetony176]

Especially as many customers do not live in the vicinity of the retailer.

But everyone lives in the vicinity of the factory?

 

[Grendel]

Who does the manufacturer send out to fix it then?

Depends on the problem but a technical expert from the manufacturer will attend if required as the manufacturer is ultimately responsible.

Keep trying though

 

[Grendel]

But everyone lives in the vicinity of the factory?

What are you on about? Retailers are all different companies - you know that surely?

 

[skybluetony176]

Depends on the problem but a technical expert from the manufacturer will attend if required as the manufacturer is ultimately responsible.

Keep trying though

So they only send someone out then if its an issue that the dealer can't rectify then. Keep tying yourself in knots then.

 

[Grendel]

CCFC should have to tell us something not SISU and they have. They've said there will be no pies and its out of their control. As CCFC don't supply the pies or have anything to do with the management of the stadium or the facilities on offer what do you expect from them.

The better analogy is you go and see Robbie Williams at the Ricoh. There's no pies available. Do you complain to Robbie Williams or the people operating the stadium?

No you should complain to Nike, or the company they have licensed to supply and produce Nike branded products. If your CCFC top fell apart do you think you'd be better off speaking to Just Sports or going up to Ryton to complain to CCFC?

Correct - Astute has created an analogy that proves the counter argument.

Classic Astute and classic Tony trying to join in and defend his argument

 

[skybluetony176]

What are you on about? Retailers are all different companies - you know that surely?

And different locations. Unlike the factory. How many JLR dealers are there in the country? More than JLR factories I would imagine. Keep tying yourself up in knots though.

 

[skybluetony176]

Correct - Astute has created an analogy that proves the counter argument.

Classic Astute and classic Tony trying to join in and defend his argument

You're the one desperately trying to invent the wheel.

 

[Grendel]

So they only send someone out then if its an issue that the dealer can't rectify then. Keep tying yourself in knots then.

No Tony the contract is with the manufacturer - customers contact manufacturers directly if they have issues.

Still at least you acknowledge if supplier cannot resolve the issue, in this instance CCFC, the responsibility is the provider, ACL

Well done Tony there is hope for you yet

 

[Grendel]

And different locations. Unlike the factory. How many JLR dealers are there in the country? More than JLR factories I would imagine. Keep tying yourself up in knots though.

You have admitted ultimately it is ACL responsible. My work is done.

 

[hopesprings]

You have admitted ultimately it is ACL responsible. My work is done.

As is very often the case you are so wrong. Please just go and ask citizens advice as to whom you should make a claim from in the event of "poor service" faulty goods etc. It is the provider of the service or the retailer of the goods, you really should do a little bit of research before coming out with absolute garbage.

 

[Grendel]

As is very often the case you are so wrong. Please just go and ask citizens advice as to whom you should make a claim from in the event of "poor service" faulty goods etc. It is the provider of the service or the retailer of the goods, you really should do a little bit of research before coming out with absolute garbage.

The warranty is with the manufacturer and that's the contract you sign.

Otherwise if the retailer was a sole trader and went bankrupt are you seriously telling me that the manufacturer has zero liability?

The franchise retailer is a contract of sale. All faults are under a manufacturer contract.

 

[hopesprings]

The warranty is with the manufacturer and that's the contract you sign.

Otherwise if the retailer was a sole trader and went bankrupt are you seriously telling me that the manufacturer has zero liability?

The franchise retailer is a contract of sale. All faults are under a manufacturer contract.

You are wrong!

 

[Grendel]

You are wrong!

Read the consumer protection act section that refers to defective products and tell me who it says has responsibility.

 

[chiefdave]

As is very often the case you are so wrong. Please just go and ask citizens advice as to whom you should make a claim from in the event of "poor service" faulty goods etc. It is the provider of the service or the retailer of the goods, you really should do a little bit of research before coming out with absolute garbage.

So that would be IEC (ACL and Compass) not CCFC in this instance.

 

[shmmeee]

We've had the SBT Spin Machine full throttle on this thread.

And you don't even get paid like Les

 

[dongonzalos]

If that's the reason then its a very poor reflection on ACL. Will be interesting to see if its the whole ground or just corporate. If its just in corporate that would suggest that rather than looking at the operation as a whole they are closing down any individual component that doesn't make money to screw every last penny out of CCFC with little regard for the matchday experience of our fans.

On the basis of what has happened with other things since the Wasps takeover everything that isn't in the contract down to the smallest detail seems to be viewed as an area to screw the club over for more money.

Another example of the club being screwed over. There's no operational reason for this, a deadline 24 or 48 hours before the match would suffice for that.

People cutting back loses to try and breakeven. Which has a begative effect on the matchday experience of CCFC fans?
Sound familiar to you?
I think it maybe helping elsewhere Dave in much larger scale that affects every fan not just the tiny proportion who like hot food in the corporate box.

 

[1940oldfive]

The warranty is with the manufacturer and that's the contract you sign.

Otherwise if the retailer was a sole trader and went bankrupt are you seriously telling me that the manufacturer has zero liability?

The franchise retailer is a contract of sale. All faults are under a manufacturer contract.

did season ticket holders get a fit for service warranty when they purchased:inpain:

 

[Brylowes]

Depends on the problem but a technical expert from the manufacturer will attend if required as the manufacturer is ultimately responsible.

Keep trying though

The warranty is with the manufacturer and that's the contract you sign.

Otherwise if the retailer was a sole trader and went bankrupt are you seriously telling me that the manufacturer has zero liability?

The franchise retailer is a contract of sale. All faults are under a manufacturer contract.

Read the consumer protection act section that refers to defective products and tell me who it says has responsibility.

Right, that's that clearedt up, so all we need is SISUs technical expert to clear this up and we can
All go home, ...........................................Waiting!!!!

 

[Otis]

So am I right in saying that Sisu are now going to open up a car dealership?

Is that how they are going to fund the new stadium?

 

[Astute]

You can contact the dealership if you like but ultimately it is the manufacturer who is responsible and many customers do go direct yes. Especially as many customers do not live in the vicinity of the retailer.

If you purchase an item from certain electrical stores the contract is 100% direct with the manufacturer and the retailer will take no obligation whatsoever.

Don't try and twist what the law is. I am more clued up than you would like me to be.

And what are these certain electrical stores? If you mention Curry's I will have a good laugh at your expense.

And why didn't you mention the time limits? How about fit for purpose? How about still being covered when the warranty runs out?

 

[Astute]

Read the consumer protection act section that refers to defective products and tell me who it says has responsibility.

So if I am sold faulty goods are you saying that I am not allowed a refund from the retailer?

 

[Ranjit Bhurpa]

You are wrong!

Having worked at manufacturer level in the automotive industry for 35+ years, I can confirm that Grendel is correct on this point. Dealers are franchised representatives at a local level of the manufacturer. Usually they are able to resolve most issues directly with customers without any involvement from the manufacturer. Their expertise however is limited to the core functions of Sales, Service and Parts, and for more complex issues are reliant on the manufacturer for specialist support as required.
It is a moot point in the industry whether the vehicle owner is a customer of the manufacturer, dealer or both, but in something say as serious as a vehicle breakdown resulting in a loss of use claim, the owner will seek recourse from the manufacturer.

 

[skybluetony176]

No Tony the contract is with the manufacturer - customers contact manufacturers directly if they have issues.

Still at least you acknowledge if supplier cannot resolve the issue, in this instance CCFC, the responsibility is the provider, ACL

Well done Tony there is hope for you yet

No. The Warranty is with the Manufacturer, your contract is with the dealership. Stop bullshitting.