TICKETS (6 Viewers)

[Calista]

So to help Pete out, what are we saying good would look like?

All blocks on sale from the start
ST (x1) > Points tiers > General
Ideally better training on TicketMaster/support setting it up properly
Pre-agreed plans with SAG for various scenarios
Give us a chance to prove points can get the right people in the right places
Smoother buying experience for existing ST holders/groups
Sort whatever the fuck happened so we charged a bunch of people for corporate then took it away and refunded them

Anything else?

- Sort out delivery methods, so people don't end up phoning the ticket office to ask for an email!
- Enable emailing of hospitality tickets (apparently it's physical collection only from the stadium, but they are advising people not to leave it until Sunday because it will be so busy. Yet the collection point isn't open on Saturday!).
- Look into allocation of points for purchase history. It seems hit and miss.

 

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[mmttww]

So to help Pete out, what are we saying good would look like?

All blocks on sale from the start
ST (x1) > Points tiers > General
Ideally better training on TicketMaster/support setting it up properly
Pre-agreed plans with SAG for various scenarios
Give us a chance to prove points can get the right people in the right places
Smoother buying experience for existing ST holders/groups
Sort whatever the fuck happened so we charged a bunch of people for corporate then took it away and refunded them

Anything else?

Open smoking areas one minute after kick off for the game on Sun. Folks gonna be stressing!

 

[Sky Blue Pete]

Shmmee would you mind sending me that on pm

 

[fernandopartridge]

Someone did. I can't keep track of this thread. Time to log off. It needs to be Sun now! PUSB & all that.

It was me

 

[Nobbie_67]

- Sort out delivery methods, so people don't end up phoning the ticket office to ask for an email!
- Enable emailing of hospitality tickets (apparently it's physical collection only from the stadium, but they are advising people not to leave it until Sunday because it will be so busy. Yet the collection point isn't open on Saturday!).
- Look into allocation of points for purchase history. It seems hit and miss.

re your last point, the Middlesborough ticket office were saying they'd had dog's abuse this week from their fans who didn't have sufficient points even though they'd attended plenty of games, i.e a mate buys 5 tickets for an away game but doesn't assign them, so he gets 20 points (as an example), but his mates don't get any (but if allocated properly they'd get 20 points each).

Same with us, the points system was new this year, I think some form of communication to reinforce the importance of this will be key to avoid compounding issues going forwards? I can see this becoming issue when we get to the Playoff final ( ) if they allocate based on points first, and certainly an issue in the Premier league, when we get there.

 

[pusbccfc]

6000 West Ham fans breaking safety rules by overcrowding the south stand

View attachment 29628

To be fair, block 13 and 14 are closed in this, as are 5/6.




This is better. Leeds in 2013.

 

[mmttww]

It was me

F*ck sake. I'm out.

Time for a joint and a tinnie.

 

[Skybluecol]

I was at the ticket office earlier today (had to collect something). There were 7 ladies in the ticket office room, solidly working on printing, sorting, posting, etc etc. Working their arses off....how the club have approached the selling of tickets not down to them. To quote one of them...."they haven't stopped to breathe since tickets went on sale". Hats off to them to being stuck between the club and fans

 

[Grendel]

Shmmee would you mind sending me that on pm

I’m sure king is aware of the issues and will fire Boddy in the summer. He’s a total clown and the new person will be the one to get policy together

 

[Marty]

Doesn't block 13 straddle both home and away parts of the ground? Maybe theres something in the ticketing software that's preventing releasing the tickets?

 

[Calista]

Email from the club. It seems that saying there had been an error was an error.

Hi,
You may have received an email this morning from the Ticket Office regarding an error in purchasing your Legends seats for Sundays match against Middlesbrough.
This email was sent in error, you will not be refunded and your ticket will still be valid. Please rest assured that your tickets will be fine, there is no action required on your part and if you are due to collect your tickets from the stadium either today or Sunday please continue to do so.
We apologise for any confusion caused.

And later:
... we will be opening the VIP Collection window from 1:30pm to 4pm tomorrow (Saturday 13th May). If you are able to collect on Saturday we would highly recommend it to avoid large queues on Sunday morning.

 

[Nobbie_67]

I was at the ticket office earlier today (had to collect something). There were 7 ladies in the ticket office room, solidly working on printing, sorting, posting, etc etc. Working their arses off....how the club have approached the selling of tickets not down to them. To quote one of them...."they haven't stopped to breathe since tickets went on sale". Hats off to them to being stuck between the club and fans

Brilliant on the phone earlier, calm and helpful. Hats off to them

 

[Nobbie_67]

Email from the club. It seems that saying there had been an error was an error.

Hi,
You may have received an email this morning from the Ticket Office regarding an error in purchasing your Legends seats for Sundays match against Middlesbrough.
This email was sent in error, you will not be refunded and your ticket will still be valid. Please rest assured that your tickets will be fine, there is no action required on your part and if you are due to collect your tickets from the stadium either today or Sunday please continue to do so.
We apologise for any confusion caused.

And later:
... we will be opening the VIP Collection window from 1:30pm to 4pm tomorrow (Saturday 13th May). If you are able to collect on Saturday we would highly recommend it to avoid large queues on Sunday morning.

Blimey, what a mess!

 

[Sky Blue Pete]

I was at the ticket office earlier today (had to collect something). There were 7 ladies in the ticket office room, solidly working on printing, sorting, posting, etc etc. Working their arses off....how the club have approached the selling of tickets not down to them. To quote one of them...."they haven't stopped to breathe since tickets went on sale". Hats off to them to being stuck between the club and fans

Thanks for sharing

 

[mmttww]

Email from the club. It seems that saying there had been an error was an error.

Hi,
You may have received an email this morning from the Ticket Office regarding an error in purchasing your Legends seats for Sundays match against Middlesbrough.
This email was sent in error, you will not be refunded and your ticket will still be valid. Please rest assured that your tickets will be fine, there is no action required on your part and if you are due to collect your tickets from the stadium either today or Sunday please continue to do so.
We apologise for any confusion caused.

And later:
... we will be opening the VIP Collection window from 1:30pm to 4pm tomorrow (Saturday 13th May). If you are able to collect on Saturday we would highly recommend it to avoid large queues on Sunday morning.

 

[Captain_Slackbladder]

Email from the club. It seems that saying there had been an error was an error.

Hi,
You may have received an email this morning from the Ticket Office regarding an error in purchasing your Legends seats for Sundays match against Middlesbrough.
This email was sent in error, you will not be refunded and your ticket will still be valid. Please rest assured that your tickets will be fine, there is no action required on your part and if you are due to collect your tickets from the stadium either today or Sunday please continue to do so.
We apologise for any confusion caused.

And later:
... we will be opening the VIP Collection window from 1:30pm to 4pm tomorrow (Saturday 13th May). If you are able to collect on Saturday we would highly recommend it to avoid large queues on Sunday morning.

Is this the "Chance Card" from the Coventry vs Middlesbrough Monopoly Playoff Edition?

 

[hill83]

Email from the club. It seems that saying there had been an error was an error.

Hi,
You may have received an email this morning from the Ticket Office regarding an error in purchasing your Legends seats for Sundays match against Middlesbrough.
This email was sent in error, you will not be refunded and your ticket will still be valid. Please rest assured that your tickets will be fine, there is no action required on your part and if you are due to collect your tickets from the stadium either today or Sunday please continue to do so.
We apologise for any confusion caused.

And later:
... we will be opening the VIP Collection window from 1:30pm to 4pm tomorrow (Saturday 13th May). If you are able to collect on Saturday we would highly recommend it to avoid large queues on Sunday morning.

 

[Sky_Blue_Dreamer]

Does that mean the stadium was built while never being able to serve its theoretical maximum?

The question perfectly exposes their statement for the nonsense that it is.
That stand has been completely sold out, from block 6 right across to 12 on several occasions. Are they admitting that on those occasions they violated safety rules?

As for block 13, it’s not even part of the same concourse.

I'm wondering if the issue is that there is sufficient concourse capacity for the number of seats if the entire South Stand is taken into account and there is no segregation on the concourse.

With Boro having around 2k in a 3k capacity area, they have excess capacity on the concourse, but due to shutters etc. that can't be utilised for the extra 300 in Block 13.

Would explain why it has been open for large away followings and games like the women where there was no segregation.

Still piss-poor design.

 

[David O'Day]

Doesn't block 13 straddle both home and away parts of the ground? Maybe theres something in the ticketing software that's preventing releasing the tickets?

No, It's accessed from the East Stand and fans in it only have access to the concourse in the East Stand. There is also a fence between 13 and the first block in the South Stand.

 

[David O'Day]

I'm wondering if the issue is that there is sufficient concourse capacity for the number of seats if the entire South Stand is taken into account and there is no segregation on the concourse.

With Boro having around 2k in a 3k capacity area, they have excess capacity on the concourse, but due to shutters etc. that can't be utilised for the extra 300 in Block 13.

Would explain why it has been open for large away followings and games like the women where there was no segregation.

Still piss-poor design.

You access 13 from the east stand. You go up the stairs between 14 and 13 to get to it. It's mostly the seats above those stairs

 

[shmmeee]

I'm wondering if the issue is that there is sufficient concourse capacity for the number of seats if the entire South Stand is taken into account and there is no segregation on the concourse.

With Boro having around 2k in a 3k capacity area, they have excess capacity on the concourse, but due to shutters etc. that can't be utilised for the extra 300 in Block 13.

Would explain why it has been open for large away followings and games like the women where there was no segregation.

Still piss-poor design.

We’ve seen pictures of the roller shutters though. Surely you block off the concourse with them and segregate the stands and that’s that?

 

[Sky_Blue_Dreamer]

You access 13 from the east stand. You go up the stairs between 14 and 13 to get to it. It's mostly the seats above those stairs

Dunno then.

Is there a brick wall or some permanent barrier between 13 and 12? If not, maybe someone didn't factor in that those entering via the east stand for 13 couldn't move along and utilise the concourse in the south stand?

 

[Calista]

Maybe members of the SAG could be given a stadium tour, and perhaps it could be arranged for them to talk to some actual football supporters?

 

[fernandopartridge]

It's like the Hotel Inspector episode of Fawlty Towers

 

[Captain_Slackbladder]

I'm in block 11 Sunday. Pointing both ways going to be singing "who the fucking hell are you" followed by "we want thirteen out, 'said we want thirteen out"

 

[rob9872]

I'm in block 11 Sunday. Pointing both ways going to be singing "who the fucking hell are you" followed by "we want thirteen out, 'said we want thirteen out"

That's shit ... but still better than we're fookin left side right side bollocks which I expect we'll hear

 

[pusbccfc]

WMP on twitter are embarrassing themselves this afternoon. Genuinely sounds like a bloke has had a beer and is tweeting on his work phone.



Acknowledges the corner is popular and then goes on to say...



The corner is the only area of the ground fully sold out and the demand is very high but according to WMP we don't need block 13 on normal matchdays!

 

[kingfield park skyblues]

Il ask you again , show me examples of Liverpool or man utd fans crossing the segregation and fighting .over the last few years .. I can give you examples at coventry .

Safety groups reacting to ACTUAL incidents , not what could happen because 2 sets of supporters don't like

29000 is enough fans,to create an atmosphere.who cares about one empty block

 

[Captain_Slackbladder]

That's shit ... but still better than we're fookin left side right side bollocks which I expect we'll hear

Would

WMP on twitter are embarrassing themselves this afternoon. Genuinely sounds like a bloke has had a beer and is tweeting on his work phone.



Acknowledges the corner is popular and then goes on to say...



The corner is the only area of the ground fully sold out and the demand is very high but according to WMP we don't need block 13 on normal matchdays!

Suggest making the whole area an open terrace and letting the supporters work out their own level of 'comfort' ?

I watch non league fairly frequently, the liberation of not having to deal with this shite and I can just rock up on the day and pay cash. For the record, there is a lot of trouble at National League level and below, it is just under-reported, it just seems to be accepted, but your everyday supporter is much more exposed to it at this level.

 

[Calista]

WMP on twitter are embarrassing themselves this afternoon.

Nah, they've got it spot on, saying they've put measures in place to 'elevate the problems'.

 

[Sky Blue Pete]

Maybe members of the SAG could be given a stadium tour, and perhaps it could be arranged for them to talk to some actual football supporters?

Chair of supporters forum is on sag from London supporters club. Colin Henderson

 

[coop]

Can we just look forward to the game now?

 

[shmmeee]

WMP on twitter are embarrassing themselves this afternoon. Genuinely sounds like a bloke has had a beer and is tweeting on his work phone.



Acknowledges the corner is popular and then goes on to say...



The corner is the only area of the ground fully sold out and the demand is very high but according to WMP we don't need block 13 on normal matchdays!

Think you’ve misunderstood. Generally there’s no pressure to open 13 cos the ground ain’t full as a whole so they can have over the top segregation cos why not?

 

[shmmeee]

Il ask you again , show me examples of Liverpool or man utd fans crossing the segregation and fighting .over the last few years .. I can give you examples at coventry .

Safety groups reacting to ACTUAL incidents , not what could happen because 2 sets of supporters don't like eachother

There probably would be if Utd and Liverpool fans were treated and policed like ours in the stadium.

 

[Sky Blue Pete]

Alleviate - elevate

Brilliant