What saddens me always in this is the lack of empathy. That's not excusing, but understanding. And yes, that goes back to understanding why SISU felt the at position. Now... it means understanding why some are so frustrated, they feel they have to SHOUT until SOMEBODY HEARS THEM.
Understanding doesn't mean agreeing, or even excusing, but it then means there can be some kind of effort to see where people are coming from, and maybe even reach out to them. If only certain protagonists had reached out to our owners way back when, we might not bhe here now... if only our owners reached out to the fans now, we might have some hope, if slim. If only they showed they understood why some fans are now desperate...
And that doesn't mean absolving people of responsibility for their actions. Ultimately however this was not large scale, it was a few isolated incidents. It might become large scale of course... and if our owners fail to recognise the potential for that, then they're as responsible as the fans who do such actions, to my mind. That's not casting blame, that's recognising that there is *always* a chance for people to come together...
If they recognise they have that chance.