I *try* to empathise with people, work out where they're coming from. I could see, just about, how Ballance could be woefully misguided, and not realise he was causing offence. What's truly astonishing is the conclusions of the investigation, in effect condoning it, and also encouraging it in their own way.
Absolutely.
To say that 'P**i' is just banter and no action is required yet 'Zimbo' is racist and would require disciplinary action is just astonishing.